Support Manager Resume Profile

OBJECTIVE

To leverage years of IT experience in helping organizations to manage and expand their networks effectively and efficiently along with elevating my own core values like accountability, integrity, reliability, drive and productivity.

Experience

As a Senior Network engineer, I have completed 20 years in IT industry and have proven ability to maintain and develop large organizational networks like Confidential My expertise in both corporate and Services Provider networks is rich with experience in all areas of on-site/remote Network / Wireless Networking and troubleshooting. My interests and career path in Networking Wireless technologies have always challenged me to continuously test and upgrade my skill sets I have achieved various industry standard certifications like CCNA Routing Switching , CCNA Wireless , CCNP Wireless and CCNP Routing Switching.

.Technical Expertise and Hands on Experience

Mesh Wireless Network Technologies comprise CISCO Wireless Controllers 4400 5500 series with IOS 7.6.110.0 and Lightweight Access Points 1100, 1240, 1252, 1300 Bridges, Outdoor mesh AP 1500, 3500 series exalt Bridge Point to Point.
CISCO Prime Infrastructure, NCS, WCS, CISCO Spectrum Analyzer Air magnet spectrum XT.
Core and Access CISCO Routers, Switches, Firewalls and other Content Network equipment's in various roles in Networks.
Experience in various technologies like Switching L2/L3 , Routing EIGRP,OSPF, IGRP, RIP BGP and others like QOS, Spanning Tree, and HSRP etc. On TCP/IP, IPX/SPX platforms.
Network Security devices like CISCO ASA and Pix Firewalls with a full IOS Firewall feature set IOS 12. X RADIUS TACACS user level security along with dot1x with WPA/WPA2.
Traffic Shaping and Management using Access-lists, Distribute-Lists and Route Maps etc.
Network Management Tools CISCO Works, cacti, Inter mapper, Nagios, Netflow Analyzer etc. and Technologies like SNMP, FTP, and TFTP etc.

Service Records

Confidential

Technologies is an innovative, software-led solutions provider and systems Integrator. We have software professionals on board at locations in India, the US, Europe and the Far East - working round the clock with cutting-edge technologies. In contract with United Nations Organization UNO , TRIGYN is persistently providing IT and Communications Service Supports to DPKO Missions. We are more than Five Hundreds professionals with diverse skill sets are deployed in worldwide. I am deployed at the United Nations Stabilization Mission in Haiti MINUSTAH as Network Engineer in mission HQ at Port Au Prince Haiti .

Confidential

Responsibilities: MINUSTAH mission network comprises 12K Users and more than 500 networked devices. As a senior part of the team, my KPI is Wireless Networking that includes Management and development of existing network up to the most latest and demanding service levels. I regularly perform various jobs like Connections related Trouble Shooting, Spectrum Management by Site Surveys, Traffic Management, Service Redundancy and Security measurements. As a part of a Network Management Unit team I also deal with other network related responsibilities Wire and Wireless Network Expansions, Traffic Switching and Routing, Traffic Shaping, Content Management and other Service/Network related Securities Measurements etc. Since October 2005, I have been working with various Technologies like Wireless Mesh, Ethernet Switching EIGRP Routing on Frame Relay enabled WAN connectivity comprises Microwave, Satellite, and IPLC arts for almost twenty five other locations than mission HQ.

Confidential

Position: Customer Support Manager.

Responsibilities: Team management for end users. Network Assessment and Documentation including technical, operational, and economic assessment . Help negotiate hardware, software, and up gradation of the computer infrastructures handling customer technical calls.
Networks environments comprising Novell 4. X, Win 95/98, Win-NT 4.0, Win 2000 Prof., Win 2000 Server, MS Office, and Lotus Notes.

Confidential

Responsibilities: Set up Novell Server 3.1, 4 ver. 5.
Set up Window, windows 2000 NT Server
Creates user accounts on the Novell 3.1 server
System integrations, Install Hardware: NICS, Hard Drive, and Modem
Install Software: Windows 95/98, Lotus Notes, WordPerfect, Microsoft Office
Services and repairing computer peripherals like printers laser, inkjet, dot matrix and fax machine
Configured workstations for IP/IPX based LAN.

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