Network Analyst Resume Profile

QUALIFICATIONS

Solutions-focused, team oriented Senior Technical Support Engineer with broad-based experience and hands-on skill in the successful implementation of highly effective IT operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer/server hardware and software, including installation, configuration, management, troubleshooting, and support.

Skills Abilities

Systems Analyst
Solutions Architect
Technical Operations Liaison
Technical Supervisor
Windows Server Administrator
SCCM Administrator
Security Solutions

Professional Experience

SENIOR SYSTEMS ENGINEER

Confidential

Operates as a consultant for the Datacenter Hardware OS Engineering Unit for FBI Headquarters in Confidential
Determines and implements best practices for the engineering, configuration, administration, and support of SCCM 2012 and other Microsoft products.
Design and implement software packaging and patching strategies for Windows desktops and servers using both physical and virtual applications.
Scripts the installation of applications and automation of tasks using Windows PowerShell.
Evaluate, monitor, and troubleshoot existing storage infrastructure and datacenter hardware deployments.
Research, develop, and implement better solutions to help monitor systems, improve performance, optimize and reduce potential outages.
Acts as liaison with other cross-functional groups and management personal to ensure accuracy and timeliness of production and non-production activities.

Senior Systems Engineer,

Confidential

Primary SCCM 2007 Server administrator for installation, maintenance, and support for over 200 Windows and Solaris servers physical and virtual.
Solely responsible for the design, configuration, implementation, and integration of SCCM 2007 in an Army unclassified environment.
Lead the efforts in upgrading our desktop and laptop operating systems from Windows Vista to Windows 7, using the SCCM 2007 OSD feature.
Administrates Microsoft Windows 2008 Servers, Microsoft Windows 7 Workstations, and network security devices for an Army organization.
Responsible for planning, managing, and detailed documentation of the server room to include robust configuration control and status accounting.
Ensures compliance with DoD IAVA requirements and installs required patches, using SCCM 2007.
Ensures compliance of IT Security Policies, DISA STIGs, and other applicable DoD standards.
Implemented a cost effective virtualization solution, using Hyper-V and VMware, saving the US Army valuable financial resources.
Performed a Windows Server migration from 2003 to 2008 on over 130 physical and virtual servers.
Performs and initiates correction action of network security variability using Eeye Retina network scan software.
Lead the efforts on standing up an onsite 24x7 help desk environment.

Network Analyst

Confidential

Researched, recommended, and implemented network enhancements that improved system reliability and performance. Responsible for the development, implementation, and evaluation of the company's Information System Security Program. Deployed patches, updates, and software to our office laptops/desktops using SCCM 2007. Fully managed computer systems in a Secret Level Restricted Area. Successfully obtain a 3-year Approval to Operate ATO from the Defense Security Service DSS for our classified machines. This allowed the company to maintain its contract with the US Coast Guard.

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