TECHNICAL SKILLS:

Operating Systems: Windows 10 and subordinates; Linux Ubuntu, Red Hat, CentOS; Citrix Client Server; Active Directory; UNIX; windows server. Atlassian JIRA version 6;

Hardware: NIC - Cards, Printers, Modems, Cisco Routers 2500, 2501, 7500 (IOS 11.0, 12.0); Tape Backup Systems; Cisco switches 5000, 4500, 1900.

Software: MS Office 2010 Suite, Adobe Illustrator, MS-Exchange (10),Oracle (11G), Visio 2010, HP Service manager 9.30, (RAS, DHCP, and WINS & DNS), Ether Peek Network Sniffer and Checkpoint Firewall, WAN protocols OSPF, IPX/SPX, BGP, IGRP AND RIP. Tomcat 5.xxx

PROFESSIONAL EXPERIENCE:

Confidential

Senior System Engineer

Responsibilities:

• Responsibilities includes the overall system engineering support of the Emergency operations network. Involve network administration of all EON servers for the FDA. Include creation of users in JIRA and administration of those users to include user support and troubleshooting of end-user issues. Performed testing on new EON releasesResponsible for implement EON RFC’s and getting them approved. Coordinate with FDA ERIC to resolve EON issues in Active Directory, connectivity issues.
• Configure JIRA version 6.1.3 to support business process for specific FDA business units. The configuration closely supports each business unit work flow process and supports the business units cross integrations from a collaboration perceptive. Set user permissions, roles and grant access to different FDA business units based on user functional role in the organization. Grant access to specific business unit filters and incidents. Train users on how to perform specific functions with in JIRA to better perform their daily duties. Troubleshoot user related issues and functionality with JIRA service desk to collaborate with user and resolve problems through incident management. Used highly customizes version JIRA tempo planner to allow FDA users to fine tune incident collaboration work hours and integration planning sessions across different business units. Experience administering webhooks in my current position involves configuring those webhooks behind a federal agency firewall. So technically the webhooks do not access internet resources or databases.
• Configure JIRA Confluence as our team collaboration and to share knowledge tool, used to create, share and discuss files, ideas, minutes, specifications, mock-ups, diagrams, and projects. Configure JIRA Bamboo as our continuous integration and delivery tool that ties automated builds, User acceptance testing and releases together in a single work flow. This integration gives us the ability to quickly identify bugs and determine the most efficient method of resolving issues.

Confidential, Reston, VA

Senior Test Engineer

Responsibilities:

• Responsibilities include testing of Defense Information Systems Agency (DISA) customized software components for GCCS systems. Testing involved writing test cases and troubleshooting any issues that arose from testing. Test Microsoft service patch releases that were specially modified for GCCS-J systems. Created reports from results of GCCS-J testing and coordinated with other groups to provide analysis of issues in testing.
• Responsible for all Heterogeneous storage issues for sun Solaris as they relate to Microsoft and Novell SAN and NAS. Duties include setting up a help desk to respond to client calls and to resolve these issues once in seeds of genius position. Troubleshoot compatibility issues with Sun Solaris as it relates to sun Microsystems HBA’s and different fiber channel cards. Supervise seeds of genius lab that was used to reproduce client issues and later documented those issues.
• Train junior engineers to better troubleshoot in a Microsoft environment. Configure Fiber channel switches to facilitate implementation of storage area networks to resolve different sun micro system client problems.

Confidential

Engineer/computer scientist

Responsibilities:

• Develop testing strategies and subsequent test efforts for the Business Management Modernization Program (BMMP) system that uses different architectures and infrastructures in support of joint interoperability. Support testing for war fighters in support of mission assuring interoperability of different systems interfaces.
• Provide support of system analysis principles, practices and procedures to DOD standards. Develop test plans and reports, Analyze and Review requirement documents, conduct test cases and analyze test data results. Compile data and define configuration changes required in testing equipment. Responsible for testing customer samples for special testing which could not be tested in the normal test area.

Confidential

Senior Staff Engineer

Responsibilities:

• I was directly responsible for data collection and assessment of all applications. I designed, defined, developed system requirements and lead team in developing a process for testing and proving its performance on NMCI Network. I assessed architecture and hardware limitations and defined and designed complex system specifications, input/output processes, and working parameters for hardware/software compatibility; coordinated the design of subsystems and integration of the total system; analyzed and resolved difficult and complicated program support deficiencies; conducted independent technical investigation in system design; coordinated and consolidated design efforts on major projects. My team supported all applications that would be migrating to the new NMCI environment, which encompassed approximately 5,000 applications, both COTS and GOTS.As Pop Manager
• I performed tests on legacy applications for all sites in the National Capital Region (NCR); tested and constantly reconfigured Pop in the box (a mobile rack system that consists of a Primary domain controller, backup domain controller, exchange server, a Cisco 1900 switch and a Cisco 2500 router) to mimic the future NMCI environment and performed Legacy Application Deployment Readiness Assessment (LADRA) testing on all applications for the NCR. The testing involved properly functioning claimant applications in the new
• NMCI network. LADRA entailed testing all Legacy Applications for claimant on a LADRA test seat before it is deployed in the NMCI environment, which involved installing the application, scheduling a user test, and running a network sniffer to document how the application functioned on the NMCI network. Configured, supported, and maintained numerous client server applications.

Confidential

Internet Engineer (VISTA RMS Contract)

Responsibilities:

• As Internet Engineer, I was the direct point of contact for field engineers and project managers needing global site change information pertaining to equipment upgrades; added, removed or made changes to any routers, switches or placement of devices in a rack; made modifications to existing drawings reflecting changes to any global site; wrote proposals for equipment being deployed to global sites; documented configurations on routers, switches and rack setups.
• As Technical Manager at Environmental Protection Agency (EPA) contract site, I actively supervised a team of ten engineers and was responsible for help desk efficiency; installed and configured Windows NT servers to run lotus notes and DHCP in a mixed Novell, NT environment; configured NT server for DNS; used HP Open view to monitor various network nodes in a mixed Novell and NT environment; migrated six hundred end users? email accounts from GroupWise to Lotus Notes 4.5; directed teams of system analysts and general support personnel; provided general assistance to the EPA LAN SA instructors and onsite technical support and consultation; resolved problems for EPA support personnel for NetWare, Token Ring and Ethernet networks; administered technical support of Headquarters LAN/ WANs; established and configured user accounts, email services, print services, file services and data storage aliases using Active Directory Services and Novell Directory Services; and managed day to technical problems.

Confidential

Network Engineer

Responsibilities:

• As Network Engineer, I was the primary point of contact for all user and vendor issues concerning the LAN & WAN environment; configured and supported the hardware/software of internal user’s workstation; configured Cisco routers (2500, 4500 and Cisco Raptor Firewall) and Ascend ISDN routers; installed ARC Serve for Novell; configured SNMP to monitor network performance; installed and configured NT servers as a PDC and a BDC that was integrated into a Novell 4.11 network; configured and installed CSC remote access service using NT RAS server; installed and configured
• GroupWise on three hundred end user workstations and configured the servers that supported those users; configured DHCP server to manage CSC IP addresses; installed an Exchange server that was the primary mail server for CSC emails solution; developed and maintained company databases.

Confidential

Programmer/Analyst

Responsibilities:

• Configured and supported the hardware and software of internal users workstations as well as developed and maintained company databases; installed Ethernet network cards in a classified & unclassified environment on multiple networks (3.12, 4.1 Novell and a OS2); partitioned SCSI and IDE hard-drives to install different operating systems; installed single and multiple hard-drives on
• PC?s as well as configured file systems; installed CD-ROM?s both SCSI and IDE types; configured tape backups, Gateway, NMC, HP-3000 systems; wrote inventory program in Visual C++ to assist manager in day-to-day assessments of network software licenses; performed diagnostics, repaired and replaced LAN hardware and software; and I would troubleshoot over three multiple networks at the Washington Navy Yard in the Naval Tactical Support Activity.