SUMMARY

• Over 8 years of professional experience in integration and implementation of complex virtual environments with Citrix virtualization technologies.
• Completed a Citrix Data Center Migration successfully and implemented the Citrix Virtualization XenApp/XenDesktop Project with minimal downtime.
• In - depth knowledge of Citrix administrative tools and utilities.
• Worked with Citrix Meta-frame presentation server 4.0/4.5 and XenApp 5.0/6.0/6.5 farms for over 500 applications and published shared desktops for over 1500 users, installed on VMware vSphere ESXi 4.0/5.0 and physical environments.
• Provided 500+ applications onto XenApp 5.0, 6.0 and 6.5.
• Configured desktop virtualization using XenDesktop 4.0, 5.0 and 5.6.
• A successful POC deployment of the XenDesktop 7.1.
• Adept in installing, configuring and troubleshooting Netscaler MPX / VPX, EdgeSight 5.4 and AppSense Management Suite 8.1.
• In depth knowledge in RDS, Terminal Services, GPOs, IIS, DHCP, DNS.
• Deployed server and workstation service pack and hot fix updates/ patches using Microsoft WSUS.
• Extensively worked with Windows NT 2003/2008/2008 R2 server architecture and administered them successfully.
• Ability to coordinate with end users to provide support and resolve Citrix issues.
• Desire and ability to learn new technologies, concepts, and skills quickly and effectively.
• Experience working in large international complex directory environments with experience supporting Windows 2000, 2003 Active Directory (AD).
• Experience in installing VMWare ESX 3.0/3.5/4.0/Esxi 4.1/5.0.
• Worked on VMware P2V, V2V and P2P migrations with Platespin and VMware.
• Maintaining the File Server and Print Server and cloning the Desktops on Network in Windows environment.
• Experience in DNS, WINS, DHCP, RAID levels and Active directory.
• Providing comprehensive documentation for system builds.
• Worked on Change Management, Request Management and Incident tickets using Remedy/Service Center.
• Experienced in offshore management, support & maintenance activities.
• Excellent communication and interpersonal skills.

TECHNICAL SKILLS

Operating Systems: Windows 2000/2003/2008/2012

Software: Citrix 4.5/ XenApp 6 / 6.5, XenDesktop 5.6 / 7, Provision Services 6.1, Appsense, Citrix NetScaler Access Gateway 9.2 / 10.1, VMware 4.1 / vSphere 5, Symantec Endpoint Security and Control 10.2

VMWare Tools: VMware VSphere 3.5/4.1/5.0, Workstation, ESX Server 3.5

Citrix Tools: Citrix XenServer, XenDesktop 5.6, Metaframe PS 4.0, XenApp 6.5/7.0

Databases: SQL Server 2005/2008, Oracle 10g/11g

PROFESSIONAL EXPERIENCE

Confidential, OH

Citrix Administrator

Responsibilities:

• Designed, Configured, Maintained and provided onsite and offsite supports of two Citrix Farms (XenApp 6.5 and MetaFrame Presentation Server) to over 850 Citrix clients (users).
• Provided hands on trainings to helpdesk support team about understanding the natures of tickets, categorizing them and effective way of resolving them.
• Successfully done the Installation, configuration and documentation of both ICA Clients: Citrix Receiver and Citrix Program Neighborhood.
• Additional configuration done on Citrix Receiver for several other users devices: Android, Chrome, HTML5, Blackberry Playbook, IOS, Linux, Mobility Pack and Mac.
• Successfully diagnosed and resolved the known issues for XenApp 6.5 for Windows Server 2008 R2. Such as: Installation Issues, SmartAuditor Issues, and Application Streaming Issues.
• Planned the structure of the company Farm Technology and Concept, planned a successful user experiences, hardware considerations, server loads the applications etc.
• Effectively determined the total number of XenApp Server to deployment.
• Practiced both Streamed applications to the servers and installed applications on the servers.
• Designed additional zones for XenApp deployments.
• Got good hands on experiences on published applications provisioning process.
• Documented the miscellaneous and security requirements of all applications in the entire Citrix farm.
• Substituted Domain accounts for user accounts.
• Provided suggestions and recommendations to the Active Directory Team for their environment in the shape of weekly meetings and presentations.
• Launched, fully configured and implemented a new project called Edge Sight server for the company to monitor the entire XenApp and XenDesktop status of the Citrix structure.
• Created users assigned several kinds of Roles based on their IDs power and privileges.
• Created and implemented the process of a separate Service Account for Edge-Sight Server.
• Subscripted, managed and uploaded multiple different reports through the help of the use of Edge-Sight tools.
• Created the Alert Rules and Actions on Servers.
• Checked and maintained all additional components were required for Edge-Sight Virtual Desktop monitoring.
• Communicated with Users and staffs through emails and phones. Closed more than 20 tickets a day using the HP SERVICE MANAGER tool.
• Worked with the monitoring team, documented, owned, acknowledged and resolved all Citrix related Alert Threshold and Alarms and followed the procedure for responding xMatters Notifications.

Environment: Citrix XenApp 6.5,MetaFrame Presentation Server, App-V, PVS, Windows 2008/2008R2, Citrix Presentation 4.5, XenDesktop 5, EdgeSight 5.x.

Confidential, IL

Citrix Engineer

Responsibilities:

• Implemented new project consisting 400+ Citrix Servers on Windows 2008 R2 (64 bit) Windows bit and 64bit includes Citrix ICA 4000 concurrent users approx.
• Created a new server 4.5 Farm and migrated servers from old XPe and MPS4.0 farm.
• Administrated and worked on Citrix Xenapp 6.5 farm and Windows 2008 R2 64bit.
• Brokers connections between users and their virtual desktops.
• Communication with the DDC and enables a direct ICA connection between the virtual desktop and the users endpoint device.
• Involved into DR/HA project for a datacenter Based on Citrix Xenapp 4.5, Involved with the migration the farm to 4.5/6.0. New implementation of Citrix infrastructures.
• Administrated VMWARE Servers Farm comprising of VMWARE ESX 4.1 Servers consisting various Windows servers 2003 and Window 2008.
• Management console's Installation Manager for the purpose of deployment the same applications to number of servers.
• Involved with the implementation and administration of Citrix Edgesight 4.5 and Managing Netscaler 9 and Configuring managing Citrix Web interface 4.6/5.3 and migrating Citrix Web Interface from 4.6 to 5.3.
• Involved into Citrix AMC, IIS for Citrix websites, Citrix Web Interfaces and Citrix License servers upgrades.
• Troubleshoot issues surrounding the configuration of the environment and troubleshoot application 'collision' issues in the shared environment.
• Windows Server 2003 Active Directory environment, administering DRA, networking issues, User accounts, Computer Accounts, connectivity, Windows Server 2003 Active Directory Group Policies configurations and Implemented DMZ Servers.
• Responsible for working on Service center trouble tickets created by users from various locations, working closely with business units inside the organization to deploy various in-house and off the shelf applications on Citrix servers.
• Coordinating with the various applications teams for deployment of new environment.

Environment: Windows 2008/2008R2, Citrix Presentation 4.5, Citrix XenApp 5.0/6.0/6.5, XenDesktop 5, EdgeSight 5.x, Provisioning Server 6.1, App-V, Citrix UPM 3.x/4.x, VMware vSphere ESXi v4.1/v5, Secure Gateway Server Management, NetScaler, Citrix NetScaler MPX 5500, AppSense Suite 8.x, MSSQL 2005, MSSQL 2008, Dell PowerEdge 920.

Confidential, NJ

Citrix Administrator

Responsibilities:

• Installed, Configured and managed Virtualized IT environments using VMWare on Windows Server platforms on-premised apps using Citrix tools.
• Responsible for administering and supporting 350 Citrix server environment on Windows Server 2003/2008 R2.
• Responsible for Terminal server builds and Citrix XenApp server deployments in both Physical and virtual environments.
• Systems administration including Windows Server 2003/2008, SQL Server, Terminal Servers, Citrix XenApp and XenServer.
• Support for 350 Citrix terminal XenApp 6.0 servers and Provisioning Server 5.6 host for application servers.
• Installed and configured XenApp 6.5 server with published apps.
• Administration of existing XenServer 6.0, XenDesktop 5.6 and XenApp 6.5 infrastructure.
• Virtualization implementation using VMware, Citrix XenServer.
• Installation of SQL 2005 and creating databases and roles and taking backup.
• Troubleshooting done for various issues related to Citrix resource manager.
• Monitored Citrix server's health by using Citrix Edge Sight.
• Provided 24/7 Production support for Citrix environment.
• Responsible production support of Active directory (AD), GPO, GPP, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment.
• Used to Quote HP servers as per the Project Requests.
• Active participation in moving the Data Center Migration from one Location to another Location.
• Configured servers in the DSView 2.x and 3.0 for KVM sessions as per the organization's policies.
• Created User accounts and groups in Active Directory.
• Worked on DNS, DHCP and WINS.
• Worked with Remedy Tool for ticketing process.

Environment: Citrix XenDesktop 5.4, Provisioning Server 5.1, PVS, XenApp 5.0, Citrix Web Interface 5.3, Citrix Secure Gateway 3.1, NetScaler VPX 1000, Server 2003, Server, IIS 6.0/7.0, VMware ESX 3.5, Dell PowerEdge 720.

Confidential, KY

Citrix Administrator

Responsibilities:

• Installed, configured and maintained Citrix server’s farm running on Windows Server 2003 and Presentation Server 4.5 for 2000 total users based on 150 physical HP Servers.
• Provided Citrix technical support for level 3 escalated incidents.
• Maintain Citrix Logon scripts, monitored and trouble shoot connectivity to the Presentation Server data store.
• Troubleshoot client performance and slow logons.
• Resolving Problems related to Disk Space Usage, Printing, Virtual IP addresses and CPU workload management.
• Implemented McAfee/Symantec Antivirus on Citrix MetaFrame Farm.
• Managing Terminal Server Licenses and Citrix Licenses.
• Testing of Citrix related builds, packages and escalated to the engineering team for break fix.
• Support of Citrix XenApp 6.X environments including Web Interface/Netscalers.
• Installed and configured load evaluators & Load balancing for XenApp servers in the farm.
• Planned and tested the application Virtualization for various new application releases using Citrix Streaming Profiler and publishing it to the Citrix farms.
• Installed and configured web interface servers for Application Delivery websites and services
• Deployed Citrix ICA client, printer driver mapping, checking sessions, managing server load and CPU utilization.
• Created test environment in Citrix or VMware for production Team to test their application.
• Experience in Microsoft Terminal Services concepts and practices.
• Maintained Citrix Data store, License servers and Zone collectors.
• Supported Clients multiple applications installed on Citrix XenApp 6.0.

Environment: Citrix Presentation Server 5.0, Web Interface 5.0, Secure Gateway 3.0, Microsoft Windows Server 2003, HP servers.

Confidential

System Administrator

Responsibilities:

• Installation, configuration and maintenance of Windows 2000/2003 servers and XP Clients running on HP Servers & IBM Workstations.
• Supported Citrix Farm and Citrix Presentation Server 4.0 for 1,000 total users.
• Enabling Web Access and Securing the Published Applications and Content.
• Maintained technical documentation for security compliance and performance tuning which was set as the global standard by the Corporate Security Group for all Terminal Server and Citrix environments.
• Creating Users/Groups and OU in Windows 2000/2003
• Resetting user's passwords in Active Directory.
• Defragment of active directory database and troubleshooting active directory. Backup and Restore Active directory.
• Installing and integrating DNS and Active Directory.
• Implemented RAID 5 for Fault Tolerance on Domain Controllers.

Environment: Citrix MetaFrame, Web Interface, Secure Gateway, Microsoft Windows Server 2000/2003, HP DL Servers.