SENIOR SYSTEMS ENGINEER

Highly technical professional with a solid track record of designing infrastructure solutions given client requirements and goals. Experienced in systems engineering hardware and software using Vmware vCenter, ESXi hosts, NetApp SAN, network switches, and firewalls. Excel at providing planning, design, implementation, and technical support. Skilled at identifying and troubleshooting hardware and software technical problems. Proven ability to conduct analysis, problem solving, and infrastructure planning as well as provide upgrades and optimization of various corporate infrastructures. Able to manage projects to ensure key technical deliverables such as capacity planning, implementation, configuration, usage reporting, and allocation to host and storage. Hold Top Secret Clearance.

TECHNICAL EXPERTISE

• Operating Systems: Windows Server 2003/2008/2012, Mac OS X
• Management Applications: Active Directory, DNS, DHCP, IIS, DFS, SA, Exchange 2003/2007/2010, SharePoint 2007/2010, Blackberry Server, Fileshare Servers, Deltek, EMC Retrospect Backup Server, ASDM, vSphere client, Asset Navigator VMware, ESX, Symantec, EndPoint Protection, ESET, Brightmail, Solarwinds, ManageEngine software solutions, Barracuda Backup Appliances, and Backup Exec
• Server Hardware: HP Proliants, Dell PowerEdge, Apple XServ
• Network Hardware:, Cisco Switchers, Router, and ASA 5500 Firewall/VPN, Watchguard Firebox, Airport Wireless Routers, Astaro Firewall/VPN, HP ProCurve Switches 2800/4800 series
• Database: MS SQL 2005/2008, Oracle 11g

PROFESSIONAL EXPERIENCE

Confidential

Senior Systems Engineer

• Served as Lead Systems Engineer for the development, implementation, and support of all server environments. Managed IT services through company's growth from 65 to 2000 employees, and 15 physical servers converted and consolidated to over 600 virtual servers based at multiple locations around the world. Built and support customer's test and dev infrastructures for MDM solutions.
• Work as Senior Systems Engineer to ensure reliable operation of software and systems and to provide strategic planning to meet business objectives and processes
• Conduct research on software and systems to prepare recommendations to Management
• Work with vendors to secure system-related products, services and external technical support
• Perform initial cost-benefit analysis to assist Manager in implementation decisions
• Maintain, troubleshoot and support Cisco firewalls, routers and switches throughout the network
• Design and perform server security audits, system backup procedures and other recovery processes
• Monitor, maintain and troubleshoot the corporate Local and Wide Area Networks LAN/WAN
• Review and analyze security alerts and identify network vulnerabilities and recommends remedial actions. Routinely test and deploy service packs and security patches, minimizing impact and downtime
• Build and deploy Windows, servers using industry best practices
• Keep abreast of new and emerging technologies and make recommendations to Management
• Proven experience in overseeing the design, development, and implementation of software systems, applications and related products
• Proven experience with systems planning, security principles, and general software management best practices
• Working technical knowledge of current software protocols, and Internet standards, including DNS, DHCP, WINS, and SMTP
• Solid software and network troubleshooting skills
• Working knowledge of network and PC operating systems, including Windows Server, and Cisco IOS to configure and maintain firewalls, routers and switches
• Competence with testing, flowchart, and data mapping tools and procedures
• Executed and managed Vmware Infrastructure: vCenter 4.x and upgraded to 5.5 ESXi host 4.x and upgrade to 5.5
• Implemented NetApp Storage: NetApp FAS2200 and additional shelves
• Designed NFS shares and LUNs for Vmware and Windows Servers integration
• Applied the 2008 Active Directory Domain Environment DNS, DHCP, GPO, etc.
• Engineered MS Exchange 2010 and Office365 Hybrid environment
• Used PowerShell to manage Exchange environment
• Supported Deltek Costpoint, Time Expense, Cognos 8 , SQL, and Oracle
• Pioneered and managed Barracuda 890/690 backup appliances
• Created Active Directory Domain Test/DEV and Production infrastructure for Mobility MDM client solutions
• Participated in the planning, design, and implementation of the Corporate Network, DMZ, and Remote Offices
• Managed Cisco network equipment Switches, Routers and ASAs Astaro Firewall for VPN
• Implemented and managed KEMP Load Balancer
• Worked with Vendors to acquire equipment, applications, and other solutions
• Managed external domain registrar, creating multiple DNS entries for NAT purposes and URLs
• Operated as a one-person IT team supporting up to 300 employees and recruiting IT members to support growth
• Participated in CMMI Level 3 and IS 27001 approval process for the company

Confidential

Systems Infrastructure Manager

• Managed Systems Administration and support of all Windows and Mac servers for the following primary servers: Filemaker, Active Directory Domain Controllers, Exchange, Symantec EndPoint Protection, Brightmail, AFP and SMB fileservers, WordPress, and VMware ESX. Handled data migration to Backup Exec and EMC Retrospect backup software. Oversaw services for all networking equipment including switches, Firewall/VPN, wireless network, routers, and printers. Provided support to approximately 50 Mac and Windows clients.
• Migrated entire network and server systems for both productions and development environment to new building and received company's Great Job award for the minimal downtime
• Formulated and implemented new policies and procedures for the following: Business Continuity, Client Security virus protection, Spyware, Policy for Server Password, Security Audit, and Software License Administration
• Created policies and documentation for production environment systems and network devices, including a Control for servers, a password schema, internal Service Level Agreements SLAs , and an emergency contact list
• Worked with outside support vendors to solve PBX issues
• Handled purchasing decisions and expenses for new capital purchases and capital expenses
• Developed new R D and Support Active Directory domains
• Migrated from Exchange 2003 to Exchange 2007
• Converted a makeshift desktop computer based server room into rack mount data center complete with a temperature sensor and emergency procedures
• Researched and installed company's first VMware virtualization ESX environment
• Received the Rookie of the Year award

Confidential

Information Technology Manager/Systems Administrator

• Performed system administration on the following environment servers: Active Directory, Exchange 2003, Firewall, File, Print, Symantec Anti-Virus, VERITAS Backup Exec, Browser Control for Internet use and certain applications. Handled project management, design, installation, deployment, configuration, upgrade, patch management, account management, security review, problem determination/resolution, disaster recovery, preventative maintenance, troubleshooting, maintenance of system files and services. Supported hardware, software, printer, and network issues.
• Performed a Microsoft Windows NT to Windows 2003 Domain environment migration
• Analyzed the use of existing applications, and configured resources for better use
• Installed and configured additional routers to serve remote sites connected through Point 2 Point T1s
• Implemented and managed Mail Filtering Symantec Mail Security for Exchange , Symantec System Center Console, and Symantec Anti-Virus Filter for servers and workstations as well as Rideway VPN/Firewall Station
• Developed and implemented contingency plans CP including an Incident Response Plan IRP , a Disaster Recovery Plan DRP , and assist in a Business Contingency Plan BCP
• Used HIPAA Security guidelines to help mold the company Information Security Policies and Procedures
• Managed risk by identifying, assessing, and documenting potential risk to the company
• Conducted tracking, and inventory of servers, routers, switches, workstations, peripherals and software for the purpose of performing an information systems audit using Asset Navigator
• Recommended the acquisition of hardware, software, and peripherals based on HIPAA regulations

Confidential

Information Technology Manager

• Performed system administration for the following environment servers: Active Directory, Exchange 2000, Firewall, Citrix, Web - IIS, File, Print, Symantec Anti-Virus, VERITAS Backup Exec and certain applications. Handled project management, design, installation, deployment, configuration, upgrade, patch management, account management, security review, problem determination/resolution, disaster recovery, preventative maintenance, troubleshoot, maintenance of system files and services to include printers, file servers, backup/recovery, and virus scanning. Provided Help Desk support on server hardware, application, printer, and network related issues.
• Implemented and managed Mail Filtering Symantec Mail Security for Exchange , Symantec System Center Console, and Symantec Anti-Virus Filter for servers and workstations
• Managed eSoft Instagate Firewall for Nature's Products
• Ensured reporting for down time on all production and development support and processing.
• Used guides to develop and implement System Specific Security Policy SysSP and User Acceptable Policy using Active Directory on our Windows base infrastructure
• Conducted tracking, and inventory of servers, routers, switches, workstations, peripherals and software for the purpose of performing an information systems audit using Asset Navigator