SUMMARY

• Attention to detail, outstanding organization and leadership abilities, excellent communication and written skills, places a high priority on the satisfaction of customer needs, looks for opportunities to continuously improve services and quality, prepares sound plans for projects or work assignments.

TECHNICAL SKILLS

Microsoft Server: 2012R2/2008R2, IBM DOORS, SharePoint, MSSQL Server2012, VMware sphere 4.x - 5.5, SCCM.

Hardware: Dell Power Edge Quad/Dual and Single Processor Servers, Hewlett Packard servers, ILO Card Configuration, Cisco switches/routers.

Data Storage: EMC, NAS, SAN

Software: IIS 6.0-7.5, Active Directory, On Base, Access Manager, Remedy, Tivoli, Net meeting, User Manager, MS Visio, Ghost, Norton Utilities, Terminal Services, VNC (Virtual Networking Connectivity), Dame ware, Marimba, McAfee, Symantec Backup, PKI, Syntellect, CRM, Altiris, and Cisco VPN Client/Server software.

Networking: DNS, WINS, DHCP, TCP/IP, FTP, VPN

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

Responsibilities:

• Performs engineering studies and analysis
• Develops system documentation for use in the deployment of enterprise systems
• Develops new technical specifications and provide modifications to existing technical specifications.
• Performs evaluation of COTS hardware and software products for deployment to the enterprise
• Assess and recommend the application of new technologies and products for improvement of the enterprise.
• Provides planning and support for the deployment of enterprise systems.
• Analyzes system requirements, proposing efficient and effective business and technical alternatives.
• Installs, configures and supports Microsoft Windows Server 2008 and 2012
• Creates and edits group policies as necessary

Confidential

Sr. Lead System Engineer

Responsibilities:

• Reviewed and recommended highly complex systems investment(s) to management and customers based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues
• Planned, conducted and oversaw technical aspects of large complex projects
• Provided escalated and highly complex technical support to customers
• Built, deployed and administered physical and virtual Windows 2008/2012 R2 servers
• Created and maintained Engineering documentation for System Engineering Department
• Identified, evaluated, and resolved system risks
• Performed root cause analysis as necessary
• Reviewed and approved Change Management Request for Engineering Department

Confidential

System Engineer III

Responsibilities:

• Maintained, built, configured and administered Windows 2003/2008 servers (Virtual & Physical )
• Provided technical oversight, verification and validation for total systems and projects impacting Microsoft Operating Systems on the infrastructure
• Served as a liaison between customers and managers and related IT Services such as Change, Release, Problem, Incident, Computer Operations, Logistics, Finance and IT Systems Support
• Ensured that all server environments had the most recent Microsoft patches via SCCM patch deployment
• Oversaw, recommended and implemented appropriate level systems and database solutions and enhancements to maintain system reliability and performance
• Created and assigned permissions to shared Exchange mailboxes and resources
• Created and edited group policies in Active Directory as necessary
• Built, configured and deployed software packages using SCCM
• Ensured high availability of the production environment
• Managed network environment configuration changes via Change Control Process
• Provided on-call support on 24/7 basis
• Created, maintained and updated all Engineering documentation for team

Confidential

System Engineer

Responsibilities:

• Maintained, built, configured and administered Windows 2003/2008 servers (Virtual & Physical )
• Project Lead on Physical to Virtual server migration task
• Built, configured and deployed software packages using SCCM
• Ensured that all server environments has most recent Microsoft patches via SCCM patch deployment
• Resolved escalated Tier III server, network and customer related issues
• Installed, configured and supported IIS 6.0 - 7.5 Internet Servers and FDIC internal sites.
• Supported all major storage technologies: SAN/NAS
• Ensured high availability of the production environment
• Provided remote and VPN support for domestic and international staff

Confidential

Sr. System Engineer

Responsibilities:

• Built, deployed, administered, upgraded and maintained Windows 2003/2008 servers (Virtual & Physical)
• Responded to and resolved operational Exchange issues in a 24x7 environment based on SLA’s
• Team lead on Physical to Virtual server migration project (150 servers converted).
• Managed multiple Technical Projects from start to completion for several internal departments
• Performed tier III network troubleshooting, hardware, and software configuration issues
• Supported the design and configuration of complex system landscapes.
• Provided tier III Server, Network and PC support
• Monitored operational systems, responded to alerts and high priority incidents, troubleshot problems, communicated status to all appropriate parties and escalated critical issues as necessary in order to maintain 99.9% system availability

Confidential

Sr. System Administrator

Responsibilities:

• Maintained and administered Windows 2003/2008 servers
• Hired, trained and mentored subordinates
• Reviewed team timesheets for accuracy and completeness. Managed and approved overtime for subordinates
• Provided leadership and expert advice in planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems
• Maintained and reviewed individual and team metrics
• Implemented, maintained and configured hardware, software and telecommunications devices
• Performed day to day support for customers, and all enterprise servers in a production and pre-production environments.
• Monitored systems resources to determine performance, capacity, and availability
• Tested and delivered patches, product releases and other supported upgrades and enhancements
• Was responsible for developing, maintaining and documenting hardware /software system solutions
• Oversaw the installation and integration of advanced systems, fixes, updates, enhancements
• Created and maintained Disaster recovery documentation
• Created and assigned helpdesk tickets to team members and ensured SLA’s were maintained

Confidential

Sr. System Administrator

Responsibilities:

• Developed and documented standard operating procedures for advanced computer systems.
• Hired, trained and mentored subordinates
• Provided escalated support to identify and troubleshoot hardware and software problems reported by customers
• Performed server and system updates as necessary
• Ensured application of untried policies, principles, practices in computer service delivery
• Provided Tier 2/3 network, server and desktop support
• Performed tuning, monitoring, patching and backups for servers in Data Center
• Provided team metrics monthly for team meetings
• Built, configured and administered Windows 2003 servers

Confidential, Ashburn, VA

Sr. System Administrator /Helpdesk lead

Responsibilities:

• Provided tier 3 Network, Server& Exchange support for MCI Executive staff
• Created and maintained user accounts, provided access to shared directories and folders
• Troubleshot all application, system & network related issues in Win2k, NT and XP
• Created and maintained users Email Accounts
• Provided direct onsite support for all escalated issues
• Performed preventive maintenance on all hardware including peripherals
• Troubleshot all VPN related issues for remote users
• Performed backup and restore of users lost or deleted files
• Ensured SLA’s were met
• Performed follow up with all clients to ensure all problems are resolved in a professional and timely manner.
• Installed, troubleshot and configured HP Laser jet and network printers
• In charge of project to Image, configure and roll out 600 laptop computers for Management staff

Confidential, VA

LAN Manager

Responsibilities:

• Provided LAN/Desktop support for over 500 clients on site using Windows NT, XP, Windows 2000, Windows ME, 98 and 95
• Installed, configured and Administered Lotus Notes up to R12
• Repaired and replaced all PC hardware, Installed, configured and maintained network /desktop printers and scanners
• Performed data migration from Windows NT to Windows 2000
• Created and maintained network users accounts, directories
• Installed, configured and maintained all HP laser jet and Network printers
• Imaged and configured servers, desktops, workstations, and laptops as necessary
• Provided support for Microsoft Office Suite 97/2000