System Engineer Resume

SUMMARY

Self - motivated individual with the ability to multi-task to ensuretimely completion on all tasks
Exceptional verbal and written communication
Can work efficiently independently and as valuable member of a team
Strong customer support background in many diverse environments
Can provide quality customer service in diverse environments
Strong knowledge in various IT systems
Knowledgeable with experience in software deployment with an emphasis on DoD and DoS procedures
Has worked with various ticketing systems including Remedy, Vantive, and ITSM
Has background experience in virtual computing

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

System Engineer

Responsibilities:

Perform touch-labor activities to monitor, manage, execute, and troubleshoot patch management activities for the on virtual and hard servers\machines.
Perform technical planning, release coordination and communication, patch installation, and patch testing (regression, functional, etc.)
Conduct patch package development and troubleshooting for IT patch management activities supporting the customer.
Assess system specifications and requirements for patch compatibility,
Coordinate development of patch deployment and roll-back packages, perform troubleshooting of failed patch deployments, and utilize on-site touch-labor to complete patch deployments.
Generate patch management reports to capture patch application and compliance issues.
Make recommendations to the customer regarding enhancement of patch management activities
Assist with some Deployment tasks including installations and early life cycle support
Respond to, investigate and resolve incidents via Remedy incident Management Console. Including data analysis for trending reviews
Liaison w/ DE, NetOps, Entops and Development teams as needed
Create and distribute adhoc reports for special assistant requests
Create and distribute daily/weekly/monthly reports for various passport teams
Draft and review knowledgebase articles for KMR
Work daily with Microsoft Windows 2003/2008, Microsoft SQL Server 2005, and Microsoft IIS7, VMware protect(Shavlik)
Make modifications to SQL Server scripts
Backup, restore and alter databases

Confidential

Integration System Engineer

Responsibilities:

Was responsible for planning, managing, and implementing world-wide deployments of hardware, operating system and software installations, upgrades and reconfigurations for multiple hardware platforms and operating system
Performed analysis on system faults as well as troubleshoot, and run diagnostic tests on software, operating systems and hardware to detect and resolve problems
Evaluated and install the HAIMS software during various phases of testing
Prepared and review technical documentation for end-users
Troubleshoot system issues with Microsoft Windows, SQL Server, SharePoint and IIS
Supported developer requests in a .NET framework environment
Worked daily with Microsoft Windows 2003/2008, Microsoft SharePoint 2007/2010, Microsoft SQL Server 2005/2008, and Microsoft IIS7
Made modifications to SQL Server scripts
Troubleshoot database connection issues
Applied DOD STIG policies to Virtual Machines (Gold disk)
Modified Group Policy Objects in Windows Active Directory
Built and enforced Group Policy Objects
Conducted HAIMS System Administrator training

Confidential

Implementation Specialist

Responsibilities:

Planned, developed, implemented, and managed all personnel and resources related to the technical aspects of the AHLTA project
Worked one-on-one with all levels of personnel in a military hospital setting as well as briefed hospital management on issues and progress
Assisted in the adherence of implementation cost and schedule while providing daily progress reports to Confidential management and contracting personnel
Developed site-specific AHLTA software loading and testing deployment plans for each site
Configured the software package for site-specific installation with the sites network and firewall protocols
Trained Information Technology staff on operation and support of the application
Managed and scheduled team meetings
Installed, configured, and supported the AHLTA client software
Conducted inventory of End User Devices and laptops used in the clinics and for training
Worked in conjunction with the sites helpdesk to address and resolve any issues dealing with AHLTA
Provided daily reports and Excel spreadsheets to Confidential management