Technical Summary

• Strong Business Management Skills
• Microsoft Windows 2000, 2003, 2008 Domain Infrastructure
• Exchange Server 2003, 2007 2010
• Design, implementation and configuration of a multi-office Microsoft Active Directory
• Design and setup a TCP/IP network including DNS, DHCP
• Physically built and configured Dell and HP server technology
• Design, setup, and implementation of a storage area network on fiber channel or iSCSI
• Router and Switch Configuration Experience
• Enterprise Backup Solutions
• Enterprise Antivirus Solutions
• Appliance Based Firewall Security
• VPN Technology

Skills Summary

Excellent planning, time management and organization skills. Good working knowledge of IT system environments/platforms and development tools. Excellent concepts of risk management, issue tracking, change management and requirements gathering required. Advanced concepts, practices and procedures for analyzing business processes. Ability to conceptualize and think creatively. Good consulting, client relations skills and customer service orientation. Excellent written and verbal communication skills including presentation expertise. Excellent interpersonal, people and people management skills.

Experience

Confidential

Technology Consultant Client Relationship Management proactive and reactive .Account Retention. Account Kickoff. Account Strategies. Technology Review, Guidance, and Budgeting. Quality of Program services Evolution. Proposal Creation Development. Work plan Creation Development. Tracking Performance Metrics. Management of the daily tasks that are assigned. Monthly Client communication and steering meetings. Proposal presentation to client base to develop project services. Time Management, Tracking and opportunity tracking. Service oriented attitude - will do what it takes to get the job done correctly.

Confidential

Solution Integrator, ITS. Enterprise Service Delivery - Responsible for on-site installation, maintenance and repair of customer IT network products and software solutions which may include network infrastructure hardware and software networked configurations. Communicates with the sales organization, in providing sales lead opportunities and/or feedback based on customer usage, change in business needs and other areas of Tech Services focus. Serves as a team member or team leader within own work area or on a cross-functional team. Maintains a high level of customer satisfaction and responsiveness to all business needs. Ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product and network performance. Utilizes sophisticated diagnostic tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment failures.

Confidential

Technology Services Engineer - Engages management and technology users in identifying, analyzing, refining and documenting business requirements for IT systems. Reviews IT operational procedures and methods maps current business processes defines and analyzes business activities identifies best practices and recommends improvements. Develops alternative solutions, scope of work, functional specifications. Serves as a liaison between end users and software development teams, including functioning as a subject matter expert SME in translating requirements to software development teams Make formal written and oral presentations on analysis findings, recommendations and system specifications. Identifies requirements for testing, develops test plans and scripts and coordinates testing, as required. Works with technical resources to assist with IT application/integration testing. Follows up with internal clients about completed tasks to ensure client satisfaction. Adheres to established standards in business analysis practices, procedures and techniques. Daily contact with department employees and other departments to exchange job-related information. Interprets, applies and recommends changes to organizational policies and procedures. Trains, coaches and mentors others. Demonstrate strong competencies in listening, coaching, facilitating, tact/diplomacy, employee relations, development, motivation, team building. Leads projects as required. Performs other duties as assigned

Confidential

• Onsite LAN Administrator TSA - Responsible for on-site installation of networking products. Installations of other Hardware include Cisco Routers CSU/DSUs, Hubs, repeaters and switches. Operating Systems include Windows Server, and Windows XP. Responsible for maintaining and repairing Dell systems, this included preventable trouble-shooting of peripherals such as printers, routers and switches. Ensures customer satisfaction by advising customers on preventative maintenance configuration, which may impact product performance and network
• performance. Take responsibility for potential or desired follow-up services such as sales networking consultation, system engineering or problem escalation. Received excellent ratings on Customer Call-back Surveys

Confidential

• Onsite LAN Administrator AIG - Responsible for on-site maintaining and repairing of multivendor systems, these included peripherals such as printers. Vendors include: Compaq, IBM, Packard Bell and Hewlett Packard. Also maintenance included the repair and preventative
• maintenance of laptops. Installed Dell, Compaq, and Hp servers. Administered the LAN as well as assisted AIG Escalation Resolvers group with diagnostics and troubleshooting the WAN.
• Assisted in the assurance of network connectivity. Took strides to ensure customer
• satisfaction thru excellent soft-skills.

Confidential

• System Engineer - Responsible for on-site and field installation of networking products and operating systems. Products include Dell, IBM, Compaq and Hewlett Packard servers.
• Installation included stand-alone and rack-mounted servers. Networking hardware included Cisco routers, CSU/DSUs, Hubs, repeaters and switches. Ensured customer satisfaction by advising customers and potential clients on preventative maintenance configuration which may impact network or product performance. Took responsibility for potential or desired follow-up services such as networking consultation, system engineering or problem escalation. Accomplishments included receiving MCP, MCP I, MCSE, Cisco GPS CORE qualification certificate. Because of technical excellence, customer service and Interpersonal skills, was promoted to assistant group leader in my division. Received excellent ratings on Customer
• Call-back Surveys.

Confidential

• System Engineer - Responsible for on-site and field maintenance and repairing of multivendor systems, which included peripherals such as printers. Vendors included Compaq, IBM, Packard Bell and Hewlett Packard. Maintenance also included the repair and preventative maintenance of laptops, including IBM ThinkPad's and Compaq laptops. Installed data cables and patch cables. Installed servers, both stand-alone and rack-mount. Assisted engineers with site-surveys
• and network installations. Took strides to ensure customer satisfaction through excellent
• Soft-skills. Received several awards for technical and customer service excellence.

Confidential

Computer Technician Consultant - Responsible for depot repair of various hardware issues for computer equipment. Also responsible for installation of training software for Wal-Mart stores. Trouble-shooter for both software and hardware problems.

Confidential

Electronic Technician Consultant - Responsible for electrical and mechanical repair of multi-sync color Contractor monitors. Perform diagnostic routines and troubleshooting from mechanical drawings. Demonstrated strong, hands on experience of BA methodologies, concepts, tools and techniques particularly flowcharting, ability to read and write scripts and the ability to interpret technical requirements.

Confidential

Engineering Technician - Responsible for hardware setup and installation of manufactured prototypes. Also prepared mechanical and electrical drawings. Set up test equipment and tested prototypes

Confidential

Electronic Test Technician - Worked from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform testing, checkout and trouble-shooting functions. Performed operational test and fault isolation on systems and equipment. Assisted in determining methods or actions to remedy malfunctions. Assisted in the design, construction, test and check-out of test equipment. Used manufacturing, test, development or diagnostic equipment, including, but not limited to, test programs, oscilloscopes, signal generators and specialized test apparatus.