SUMMARY

• IT support from help desk to administrator levels. Manage Win 2003 and 2008 R2 file server, Active Directory, WINS, DHCP, DNS, Ghost server and clients. File sharing, and storage servers. Support and maintenance of PC's switches, routers, and servers. Perform security compliance monitoring and software maintenance.
• Anti Spyware and Virus update SEP, Mcafee, Panda, AVG, Advast. Implement of software to include maintenance; upgrade projects of client workstations, servers, and network components. Install switches, routers, hubs, and printers.
• AD user account management - add, delete and password issues.
• Troubleshoot and resolve TCP/IP, IPX and LAN/WAN issues.
• Experience in networking, switch configuration, VPN and system upgrades. Patch panel cable routing and punch down panels.
• Windows imaging, Windows 7, XP Vista and Win 98-95 and Linux deployment installation, software installation support.
• Detail oriented, resourceful, and capable of multitasking effectively.
• Ability to work effectively in self-managed projects as well as in a team.
• Excellent communication and interpersonal skills.
• Enthusiastic, hard working and always eager to take on new assignments.
• Use of imaging software to create and deploy images Ghost, Acronis setup and install across the LAN.
• Use of ticket tracking software Remedy, BSC, and proprietary ticket systems.
• Stand-alone plant support all issues not resolved by other techs and are escalated to Plant IT.
• Project management on roll outs of PC’s, IPC and all software in the plant.
• Virtualized data collection server to the server room to allow remote support.
• Trained to operate mainframe Unisys system, print payroll test and implement power recovery generator.

TECHNICAL SKILLS

Hardware: PC's, hubs, access points, switches, routers and servers.

Ancillary Skills: Win 2003 file server, Win 2008, Linux OES11, DNS, DHCP, Active Directory, WINS, Ghost server and clients. TCP/IP, IPX, LAN/WAN.

PROFESSIONAL EXPERIENCE

Confidential

System Analysis

Responsibilities:

• Hardware, software and equipment repair and support.
• Support Chrysler’s broadcast system using IBM Websphere and proprietary applications to allow JIT production.
• Support Avaya VOIP phone system.
• Support Linux OES11, email using Groupwise, Console1 and Novell’s client.
• Setup and support Windows 2008 server’s in a VM environment.
• MS SQL support installed on a Win 2008 server.
• Support Vmware, install VM nodes for Microsoft server 2008
• Support of Linux OES11 Novell Console1.
• Support email using Groupwise.
• Application support to include MS Office, Minitab, Gagetrak.
• Setup and support Motorola’s 6000 series access points.
• Support of Cisco Switches.
• APC battery backup monitoring support.
• Documentation of all procedures.
• Project Management for factory setup including working with production and engineering departments to allow roll outs for best times and smallest impact on production.

Confidential

Plant IT

Responsibilities:

• Hardware, software and equipment repair.
• Reduce and eliminate long-term outstanding issues.
• Create resolutions involving new technologies and integrate the resolution to minimize impact on existing systems.
• Reduce the amount of equipment shipped to venders for repair. Application support to include MS
• Office and OS support from Dos to Windows7 to PLC data collection applications including Infinity QS.
• Setup and configure Data accusation and monitoring equipment.
• Install applications using SMS, pulling from sever or downloading.
• Database upgrades using Access 2003 or 2007. AD support from password and account reset to include Win-terminals configuration.
• Printer and equipment repair along with any other duties assigned.
• Setup and configure laser based measuring equipment.
• Project Manager rollout, scheduling, setup, install, data transfer, and training clients on the new applications.

Confidential

Computer Analysis

Responsibilities:

• Setup and repaired rollout computers for end of life cycle systems.
• Troubleshot and resolved hardware and software issues on a desktop to network levels.
• Used Ghost and Artirsis to deploy OS and applications for the fastest setup.
• Added and removed users and systems using FE-Citrix in a Novel, Microsoft Server 2003 domain.
• Transferred and returned data from client systems to network and back.
• Supported network devices including switches and hubs.
• Lotus Notes and all the Adobe Acrobat applications support.
• Pushed or pulled applications with Novels Application Explorer and Altiris.
• Troubleshot Novel and Microsoft workstations hardware and software.
• Setup and installed network printers, Palm Pilots and any other devices required.

Confidential

Desktop Support

Responsibilities:

• Desktop support for remote companies that ranges from supermarkets to credit unions and provided total IT support for any ongoing issues.
• Troubleshot and resolved hardware and software issues on a desktop to network levels.
• Setup test and back up of NAS external drives for backup quick data recovery.
• Troubleshot and resolved hardware and software issues on a desktop to network levels.
• Used Ghost and to deploy OS and applications for the fastest setup.
• Added and removed users and systems using Microsoft Server 2003 domain.
• Transferred and returned data from client systems to network and back.