ServiceNow System Administrator/Developer Resume New York, NY - Hire IT People

SUMMARY

Seasoned ServiceNow system administrator and developer with results - oriented mindset and excellent analytical, organizational and communication skills.
Easily adapt to change and always open to learning and taking on new responsibilities.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

ServiceNow System Administrator/Developer

Responsibilities:

Administer various ServiceNow versions - Dublin, Eureka, and Fuji.
Administer/development core system settings (ACL, SLA, core tables and etc.)
Create and manage processes workflows and Email notifications
Work with Update Sets (sorting and reviewing customizations in order to properly transfer within different ServiceNow instances) to meet Release testing deadlines
Data import and integration via Import Sets and Transform Maps
ServiceNow Discovery in order to search CI and build correct CMDB and BSM
Configuration and Asset Managements and integrations with Discovery and CMDB
Assist in Incident, Problem and Change Managements by building process flows
Service Catalog Management (set up/development and fulfilment support)
Assist in SDLC by contributing in daily/weekly SCRUM meetings
Script in JavaScript and Glide to meet clients customization requirements
Reports generating and distributing as scheduled
Build internal education system to meet ServiceNow certification requirements
Data analysis and identification of improvements as per 5 ITIL stage - CSI

Confidential

Inventory Control Group Supervisor

Responsibilities:

Managed relationships with domestic and international suppliers
Controlled supply replenishment within central office and 20 regional branches
Oversaw purchase contracts for compliance with internal and Federal legislation
Analyzed and optimized inventory and parts operational expenses
Worked with regional branches, coordinating activities with the Head office and stakeholders
Organized and implemented inventory procedures in central office and regional locations
Implementation and deployment of new enterprise’s system MS Dynamics

Confidential

Senior Parts Operation Specialist

Responsibilities:

Provided customer support supervision (parts pricing, ordering, shipment, sales, etc.)
Optimized operational costs
Managed parts sale forecast
Coordinated Parts Department activities with Financial and Legal Departments
Hired and trained new employees for Parts and Service Departments