SUMMARY

• Side by Side SMS 2003 to SCCM 2007 migration to include images, packages, USMT, MDT Toolkit
• Implemented SCCM 2007 new to Corporate Investment Banking line of business (13,000 clients) to join existing core SCCM hierarchy in large corporate environment.
• Proficient in understanding of SMS/SCCM Admin Console features & functions and comprehends the SMS/SCCM client logs in relation to SMS/SCCM client installation, software distribution, remote control.
• Experience providing for enterprise - scale, third tier support for the help desk techs for software deployment, patch management, & client-health, asset management, problem resolution and/or collection of metrics.
• Responsible for creation of (SCCM) 2007 packages, programs and package distribution, pre-testing deployment & functionality.
• Managed at least 10-15+ advertisements/collections per week to various business units; resulting in approximately 40-60 advertisements/collections per month
• Deployed applications to more than 15,000 workstations and laptops, nationally and internationally, on a regular basis from a 70-site hierarchy and other similar-sized environments.
• SCCM application configuration and task sequencing.
• Performed software quality assurance to include the execution of test plans and test cases, unit, integration, and acceptance testing and tracking defects
• Familiar with various Change Management procedures and software for change management requirements

TECHNICAL SKILLS

Platforms: Windows 7, Vista, Windows 2003, Windows XP Pro, VMWARE, Win2000, Windows 95/98, Windows Server 2003, 2008, 2012

Software/Tools: 2003,SCCM 2007/2012, Microsoft Server Suite (SMS, MOM, SQL Server, Sharepoint), SCCM reporting- can modify and recreate existing reports/queries & familiar with using/querying all reports. Exposure to System Center 2012 Configuration Manager and System Center 2012 Virtual Machine Manager via virtual labs. Tortoise SVN, MDT 2007/2012, Active Directory, Symantec Ghost, 1E Wake On LAN, 1E NomadBranch, Novadigm Radia, Microsoft Office 2000, 2003, 2007, 2010. Adobe Suites, Robocopy, Lotus Notes 8, RSA Administration, Microsoft Application Compatibility Testing (ACT) 4.6, Powershell 2 & 3.0, SolarWinds, SCOM 2012, Nessus, Powershell 3.0:

Hardware: (Desktops) Dell, Gateway, HP, Compaq, and IBM. (Laptops) Dell, Gateway, HP, Compaq, IBM, and Toshiba as well as tablet pc’s

Documentation: Procedures/Processes, Flowcharts, presentations

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

ATM Build Engineer/ Automation Support

Responsibilities:

• Utilized knowledge of the ATM Testing products: Phoenix Integration (or APTRA), Bridge:Test, Base24, and Lexcel which facilitates ATM testing by simulating componentsofCard validation and ATM functionality.
• Performed provisioningofESX host servers (building multiple VMs for each host)
• Configuration tasks to build ATM simulators and the debuggingoftest scripts
• Worked with third party software vendors to resolve defects with testing products.
• .NET changes coded into existing automation software (used to configure ATM simulators)
• ATM troubleshooting, using knowledge of desktop Operating Systems (Windows7) and Server (Windows Server 2008/2012 for support of the virtual ATM builds and the various layers of their makeup overall.

Confidential

SCCM Admin\Analyst Tier 3

Responsibilities:

• Utilized Microsoft SCCM other automated tools as needed to push software patches and upgrades to servers and to desktop and laptop computers, and to verify that the patches and upgrades were successfully installed.
• Identified all existing issues in environment and resolved or proposed solutions, following company process to implement the solution.
• Maintained SCCM servers; goal was to keep them relatively clean and resolve disk space issues
• Coordinated with the Desktop/Laptop and Server teams on Windows updates and on GPO pushes to desktop and laptop machines
• Diagnosed and resolved problems related to the above responsibilities, hardware, software, or operator error, and resolve or repair; performed root cause analysis/resolution
• Monitored and assessed current systems and recommended hardware and software enhancements
• Acted as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems
• Maintained familiarity with current computer and network products
• Performed other duties and special projects as assigned
• Systems Center 2012-Citrix (Configuration Manager) Project underway to implement into environment. Acting as SME and a resource for SCCM portion and providing information from current environment to Project Managers and Microsoft vendors as required and working in new environment testing current configuration types and/or testing for new/improved processes.

Confidential, Columbia, SC

Network/SCCM Engineer

Responsibilities:

• Utilized Microsoft SCCM & other automated tools; as needed to push software patches and upgrades to servers and to desktop and laptop computers, and to verify that the patches and upgrades were successfully installed.
• Coordinated with the Desktop/Laptop and Server teams on Windows software application updates, monthly security patches and GPO pushes to desktop and laptop machines.
• Diagnosed and resolved problems related to the above responsibilities, hardware, software, or operator error, and performed root cause analysis/resolution.
• Escalate complex problems to other groups, Help Desk, or vendors for resolution or for support under maintenance agreements; oversee vendor work.
• Monitored and assessed current systems and recommended hardware and software enhancements.
• Lead and executed small projects.
• Maintained familiarity with current computer and network products.
• Adhered strictly to state and agency information security guidelines (PCI compliance included) and promote information security among coworkers.

Confidential

SCCM Engineer/IT Repackaging Analyst

Responsibilities:

• MSI file creation (using Radia and Wise Package Studio)
• MST transform creation (using Radia, Orca and MSI Edit)
• Scripting of Custom Actions - VBS files
• SCCM Package/Task Sequence creation and distribution
• Advertisement and collection creation and support
• Created and updated SCCM reports to full reporting requirements - status for advertisements or asset management tracking.
• Responsible for overseeing and managing product progression throughout the release process
• Ensured accuracy of process standardization for product submittals
• Performed final QA check of product files, documentation and details in the company tracking tool prior to Pilot Testing
• Asset Management reports as requested
• Create, modify and maintain all Software Metering rules.

Confidential, Charlotte, NC

ATM Build Engineer

Responsibilities:

• Accepted and tracked (via source control) software deliverables from external vendors and internal developers
• Utilized Microsoft Deployment Toolkit (MDT) to generate a software image suitable for distribution to Automated Teller Machines (ATMs)
• Performed installation and sanity checking (i.e. smoke testing) after image creation on machines in a test environment
• Integrated with release management teams for the purpose of planning and scheduling build and integration activities
• Evaluated operating system security patch recommendations (basically reviewing slipstreamed patches from Microsoft injecting into the ATM build images)
• Utilized Jenkins as our CI system and Maven as our build tool, used SVN repository for the source code

Confidential, Charlotte, NC

SCCM Engineer/Administrator

Responsibilities:

• Collaborated with theSystem Engineer team and led the implementation of SMS 2003 to the SCCM 2007 test and then Production environment
• Leverage and support the established capabilities to address operational needs for client
• Defined the process and plansto deploy the SCCM client to approximately 5,000 desktopsacross the Corporate and Store and remote environment
• Tested and implemented client health script
• Created the new WIN7 Image and imported all required system drivers for all the various hardware models in the environment after research and testing.
• Technical Lead in defining the process and plansto deploy the Windows 7 OS to all new SCCM client to approximately 5,000 desktopsacross the Corporate and Store and remote environment via SCCM 2007 OSD deployment
• Instructed team members new to SCCM on SCCM process, SCCM patching,creating packages, software deployment, troubleshooting, and deployment testing.
• Responsible for communication and change control records on all work carried out
• Create and review SCCM related documentation as required
• Collaborated with business units managers to coordinate the management of their systems for their environments
• Implementation of 1E Nomad Branch/PXE Lite into the desktop infrastructure beginning with the Retail side, later to complete in the corporate environment
• Evaluated new software and existed for compatibility with existing standards and inclusion with new desktop image. To include setting up and using Microsoft Application Compatibility Testing (ACT) 4.6

Confidential, Charlotte, NC

SCCM Engineer/Desktop Engineer

Responsibilities:

• Collaborated with thecore SCCM team and led the implementation of CIB/WISD LOB into the SCCM hierarchy.
• Leveraged and supported the established capabilities to address operational needs for client
• Defined the process and plansto deploy the SCCM client to all 12-14,000 desktopsacross the LOB
• Tested and implemented client health script
• Managed monthly security patching for the workstations for various business groups as they are migrated from WSUS patching to SCCM from testing through deployment
• Provided reporting for the monthly patch and application deployments
• Instructed team members new to SCCM on SCCM process, SCCM patching,creating packages, software deployment, troubleshooting, and deployment testing.
• Responsible for communication and change control records on all work carried out
• Created and reviewed SCCM related documentation as required
• Collaborated with business units managers to coordinate the management of their systems for their environments
• Implemented 1E Nomad Branch agent into the CIB desktop infrastructure

Confidential, St. Louis, MO

SCCM Engineer/Desktop Engineer

Responsibilities:

• Responsible for creation of the SMS/SCCM collections, packages/programs and advertisements in a production setting for over 70-site hierarchy with over 15,000 clients
• Distribution of packages to the various software distribution shares
• Created & Deployed approx. 60 advertisements/collections (direct and SQL query based) a month for various application upgrades to all business units in a large enterprise environment
• Major upgrades included Business Objects, Siebel CRM applications, Flash/shockwave, Adobe products and SAP and any and all custom packages, COT updates.(800+ applications)
• Participated in enterprise-wide SCCM client upgrade from SMS 2003
• Automated data collection and reporting on client software and patch level inventories
• Coordinated Pilots/Rollouts for deploying packages per business unit requirements at different sites
• Responsible for creating Software Metering Usage rules for over 800 software products
• Responsible for Sharepoint - Deployment Request Calendar (Maintenance, Entry and modifications to layout and design)
• Information Technology Release Management (ITRM) experience: Testing products, Testing SMS/SCCM deployment of products, reporting failure of products and reasons failed and/or changes throughout the Release Testing and Deployment test phase. Documentation of all processes tested, changed and implemented.
• Provided training to new team members and release testers on SMS/SCCM deployment testing procedure and/or procedural changes that may occur
• Routinely interacted with product subject matter experts before, during, and after product testing and SMS/SCCM deployment testing to provide quality results in a timely manner

Confidential, St. Louis, MO

SMS Deployment Coordinator/Software Testing

Responsibilities:

• Collaborated with 3 testers and six 2 Quality Assurance Analysts to design tests, test plans, and testing standards and partnered with software packagers to ensure that the packages met corporate standards and functioned properly.
• Set up and maintained usability, environment, and system compatibility testing lab with PCs for testing software installs before deployment as well as scheduled products for deployment with System Management Server (SMS)
• Performed integration testing on 100+ plug-in software applications against many Roles (large groups of applications packaged for delivery to specific business divisions) and three Base operating systems using ghost Image (multiple PC’s, multiple times per day in test lab environment) for clean machine imaging for installs, patches, upgrades, or any changes required.
• Researched and familiar with Novadigm Radia, worked on the Novadigm project to oversee technical documentation of procedures, processes and training for developers and testers.
• Coordinated training sessions for the developers and testers for the new Novadigm Radia and Software Management programs as well as interacted with the Radia staff to gather tool information for documentation.
• Coordinated meetings between departments to create the new process flow documents and procedures and created step by step Packaging Process and the Gives & Gets documents for the Packaging Process Improvement Team and participated in a new automated testing strategy and the definition of MSI scripting strategy groups.

Confidential, St. Louis, MO

Programmer Analyst

Responsibilities:

• Participated as a member of the Tier III Support Escalation Team in providing third level support in Enterprise Deployment of Software Packages.
• Provided necessary technical crossover information to responsible areas - such as technical support, install team, and PC operations.
• Responsible for creating Distributions, Advertisements and activation’s via Systems Management Server (SMS 2.0), for various locations and monitoring the status and troubleshooting until deployment was complete.

Confidential, St. Louis, MO

PC Support Specialist/Assistant Network Administrator

Responsibilities:

• Performed Exchange Administrator tasks and NT Domain Administration
• Handled first line analysis and resolution of issues pertaining to PC and LAN systems hardware/software as well as PC desktop applications. Network consisted of multiple integrated Windows NT Server clusters, Domain Controllers, Oracle Database Servers, Web Servers, Exchange Servers
• Provided assistance in maintenance of corporate pre-failure and disaster recovery plan for all servers to include backups, tape/data storage, RAID configurations, and fail over routines.
• Researched software packages and implemented testing for all company-wide servers and workstations in a mission-critical financial service environment and Maintained Quality Assurance tests on all PC/Servers/Peripherals before deployment
• Provided technical support to SLP’s customers across the US relating to connectivity web-based account management, also provided functional training to the customers who were new to the system that needed help navigating the system and completing their transactions on a daily basis.
• Responsible for Call Center technical (workstations/printers/auto dialers) and phone-related operations; assign/configured phone extensions, assisted in managing the configurations of the NT-Based phone system for the company.
• Researched and Implemented test environment for Systems Management Server 2.0