SUMMARY

• Senior network engineer with 19+ years' experience in the information technology field, ranging from carrier - level installation and support of high-speed Internet circuits to support of connectivity for a large LAN/WAN environment with 250 remote offices and over 10,000 users.
• Supports a large data center containing multiple Cisco routers and switches providing connectivity to various application and file servers for internal use, as well as Internet and MPLS connectivity for the office.
• Experienced in network design and implementation, including firewalls. Excellent communication skills, both written and verbal. Enjoys learning new skills.

• Ethereal/WireShark packet sniffer
• Snort IDS
• Defense-in-depth mentality
• SonicWALL Network Security Devices
• Cisco ASA Firewalls
• Site-to-Site VPN configuration and administration
• Access Control Lists (ACLs)
• Familiar with basic digital forensics
• Forensic imaging using Adepto
• Dead-box analysis using Autopsy
• Disaster recovery and business continuity
• Network (LAN/WAN) planning and design
• TCP/IP network administration
• Familiar with IPv6
• Cisco IOS and CatOS
• Routing protocols: BGP, EIGRP, OSPF
• Internet and MPLS circuit installation and support
• Metro Ethernet
• T1, T3, OC3, OC12, etc.
• Frame Relay, HDLC, PPP and MLPPP
• Virtual Routing and Forwarding (VRF)
• IEEE 802.3 Ethernet (10/100/Gigabit/10Gigabit)
• Wireless (IEEE 802.11)
• Network/Port Address Translation (NAT/PAT)
• VLANs and VLAN Trunking Protocol (VTP)
• Automatic Protection Switching (APS)
• OSI Model-based troubleshooting
• TACACS+ administration
• DNS
• Apache web server
• SMTP mail server (sendmail)
• Confidential Server (2006)
• HP/Opsware Network Automation System (NAS)
• HP/Opsware Process Automation System (PAS)
• Microsoft Office 2007, 2010, 2013 suite (Word, Excel, Access, Outlook, Visio)
• Adobe Creative Suite
• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Express (CUE)
• Web design (HTML, SHTML)
• Graphic design
• Digital and analog photography; digital and black-and-white analog darkroom skills
• Cascading Style Sheets (CSS)
• Server-Side Includes (SSI)
• Working knowledge of Microsoft Windows
• Working knowledge of MacOS X
• Working knowledge of Unix (Linux, BSD, IRIX, etc.)

PROFESSIONAL EXPERIENCE

Network Engineer

Confidential, Crystal City, VA

Responsibilities:

• Designed a fully-automated solution for site-to-site VPN backup for same; updated site-to-site VPN to use the latest encryption technology available;
• Administered and maintained Cisco Unified Communications Manager/Call Manager Express VoIP solution, including performing an emergency migration to that solution from a third-party provider for a remote office; set up direct dialing and survivable remote site telephony (SRST) solution for a small office;
• Maintained and upgraded Cisco IOS-based routers and switches, and Cisco ASA 5500-series firewalls;
• Migrated all connections from a legacy CatOS switch to a new IOS switch and decommissioned the CatOS switch;
• Created and maintained documentation for all network connections, LAN and WAN, including spreadsheet, and Visio diagrams;
• Maintained the network devices in a mid-sized data center, ensuring connectivity for file and application servers, and the company’s primary web server;

Confidential, Columbia, MD

Responsibilities:

• Worked with government and non-government customers to activate circuits (T1, T3, OCx); configured and upgraded software on customer routers for use with said circuits; configured and upgraded software on customer cryptographic equipment for same. Performed circuit upgrades (e.g., T1 to T3) and modernization of customer equipment (routers, switches, etc.)
• One of two network engineers assigned to provide support for a mid-sized enclave network consisting of multiple redundant T1 and larger circuits; created documentation, including network and routing diagrams (physical and logical) for that network; activated circuits; maintained equipment (routers, switches, cryptographic equipment) for same.
• Assisted in communications center modernization effort. Performed extensive research activities; created documentation for numerous pieces of equipment; decommissioned inactive equipment; re-homed active circuits.

System Design Engineer

Confidential, Columbia, MD

Responsibilities:

• Created Visio diagrams and documentation to assist field engineers in performing installation and decommission of equipment, cabling, and power.
• Designed and proposed switching equipment for a BlueCoat proxy server farm, including Cisco 6500-series switches and the line cards to be used.
• Proposed an alternate design for an upcoming data center move to introduce a consistent, streamlined design to the physical layer of the data center.

Senior Network Engineer

Confidential, Hanover, MD

Responsibilities:

• Worked with telco provider and remote hands to restore connectivity when WAN outages occurred.
• Worked with office employees and remote hands to restore LAN connectivity when data jacks failed.
• Configured and maintained data center switches (Cisco 6509 and 6513) and blade centers in a large data center environment.
• Developed and implemented VRF solutions for offices located in Canada, the United Kingdom, Europe and India.
• Maintained configuration database for all Data Center, Solutions Lab (SLAB), and remote office environments using Opsware/HP Network Automation System (NAS).
• Responded to 24x7 on-call when required.
• Created documentation for future disaster recovery network engineers.
• Administered Opsware/HP NAS environment, and ensured software was kept up-to-date.
• Performed monthly upgrades to drivers, etc. for the NAS environment, and software upgrades as required.
• Employed Tivoli trouble ticketing system to track incoming tickets. Utilized HP Network Node Manager and Locate as troubleshooting tools.
• Created and provided Visio diagrams for projects; provided detailed project schedules and outlines of activities.

Technical Consultant

Confidential, Annapolis, MD

Responsibilities:

• Performed acceptance testing for new release software and presented results to technical review board.
• Utilized Confidential product suite (both IVReport and VistaPortal) to create and modify customized reports for internal customers.
• Supported and trained internal customers in the use of the Confidential product.
• Created and maintained VistaPortal accounts and reporting solutions for internal and external customers.
• Utilized Remedy trouble ticketing system.

Product Support Engineer

Confidential, Reston, VA

Responsibilities:

• Sole product support engineer for the IVServer product in the Americas.
• Worked with customers and the research and development team to diagnose and solve problems related to loading and upgrading software, server crashes, database corruption, etc..
• Detected defects and submitted requests for hotfixes and enhancements to the product.
• Used DBX to analyze core files generated by server crashes and presented analysis to development team.
• Assisted customers in migrating databases from older versions of software to the latest version available.
• Worked with customers and R&D to diagnose and solve problems
• Developed a series of Frequently Asked Questions for customer-facing website and documentation for internal use detailing how to handle various commonly-faced problems.
• Carried the on call phone for 24-hour weekend support.
• Administered Test Lab with Solaris 8 and Solaris 9 servers on Sun platforms; WindowsXP, Windows2000 servers on Intel platforms.
• Maintained servers; performed user support and administration; installed products for test scenarios; set up and ran test scenarios to determine root causes and validity of problems.
• Produced requests for enhancement and submitted to R&D for implementation.

Lead Systems Administrator, Webmaster

Confidential, Silver Spring, MD

Responsibilities:

• Built and maintained UNIX web/mail/DNS servers and UNIX workstations. Assigned passwords. Performed user support functions.
• Built and maintained Windows workstations.
• Worked with telco and ISP to install, maintain, and support T1 Internet connection. Configured Cisco router for connection.
• Built and maintained network security system.
• Designed and maintained websites and provided DNS for over fifty domains.

Confidential, Rockville, MD

Responsibilities:

• Performed migration of T1 circuits to new backbone circuit; developed system for tracking same.
• Provided DNS service and set up web server space for customers
• Developed Perl script to create secure passwords for customer premise equipment.
• Supported the billing department, including, starting, and cancellation of customer accounts.

Manager

Confidential, Ashburn, VA

Responsibilities:

• Managed a team of high speed Internet installation engineers working on circuits ranging in bandwidth from 56k to OC12.
• Assigned Internet circuits to engineers based on experience, workload, and prior contact with customer.
• Made hiring decisions, including but not limited to: personnel selection and salary decisions based on experience and interview performance.
• Monitored training progress of engineers, wrote and delivered year-end performance evaluations and recommended promotions and salary adjustments based on merit.
• Developed procedure for transitioning former customers of Intermedia Business Internet to the Confidential Internet backbone.
• Selected and trained a team of DSL engineers to test T1 data circuits. Developed and implemented procedures used by that team.
• Developed and implemented Perl scripts to: facilitate de-allocation of IP address space; and to streamline Confidential ’s BGP route announcements.
• Performed all duties previously performed as an Internet Systems Engineer as-needed.

Internet Systems Engineer

Confidential, Ashburn, VA

Responsibilities:

• Allocated IP address space and set up forward and reverse Domain Name Service (DNS) for customer domain names and IP blocks.
• Configured Confidential ’s gateway routers for customer circuits and BGP-4 sessions. Configured customer premise equipment.
• Developed and maintained the departmental website which resided on a UNIX web server.
• Created the standard used for departmental process documentation. Wrote the initial set of standardized process documentation used by the department.
• Selected and headed up a team to revise existing documents and create new documents as-needed.
• Oversaw the project, tracked progress, and made final edits on all documents prior to publication.

Leased Line Installation Technician

Confidential, Beltsville, MD

Responsibilities:

• Programmed customer premise equipment, including Cisco routers and CSU/DSUs.
• Programmed Ascend Pipeline routers via MODEM for the Shared Technology product.
• Developed and maintained the departmental website.
• Developed a streamlined procedure for handling Shared Technology orders, including a Perl script to generate configurations for the Pipeline routers.

Dial-Up Customer Support Representative

Confidential, Beltsville, MD

Responsibilities:

• Assisted dial-up customers with questions relating to the setup, operation, billing, and cancellation of their accounts; processed cancellations.