Field Service Video Engineer III Resume Denver, CO - Hire IT People

SUMMARY

Pragmatic technical professional with 20+ years of distinguished experience involving administration projects, system deployment, and process engineering for turnaround and high - growth organizations
Expertise in best practices/compliance, technology deployments, project deployment/rollouts, reporting and tracking

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Field Service Video Engineer III

Responsibilities:

Infrastructure upgrades with a focus on a heterogeneous environment to allow best of breed solutions
Responsible for the day-today support of Server, application, or desktop virtualization of consolidated controllers to some of the East Coast markets
Partnering with peers and Management in making informed strategic decisions, and adherence to SMOPs in deploying emerging server virtualization concepts.
Involved in the deployment of Cisco & EMC Vblock infrastructure supporting Confidential cloud-DVR, and Multicast video content distribution
Automate processes to streamline deployment of VMs in support of DRACO EC7 rollout for companywide globalization
Daily administration of systems OS builds, upgrades, ESX configuration Management & patch Management

Confidential, Lawrenceville, GA

Customer Service Engineer

Responsibilities:

Driving support call bridges, collaborating and Escalating to Groups and BU organization, and ensuring case and/or video outage is fully resolved
Write Knowledge base and white papers when required to cover use new/different use cases to assist Cisco TAC
Supported all systems including Content Delivery Network (DataCenter) to delivering digital cable television to millions of subscribers: iDNCS, DTACS, DNCS 7.0
(DRACO) EC, DCM multiplexers, GQAMS. Supported Cloud based applications for
DVR, code-download to STBs
Provided support to On-Premise cloud solution that support Lab environment
Supported VMware ESXi, Solaris/Linux GUI/WUI and CLI interfaces to troubleshoot and upgrade complex digital broadband delivery systems
Find bugs and create fixes /reports in order to get them corrected (by Development/Engineering) in a timely manner

Confidential

Digital Systems Field Engineer

Responsibilities:

Actively work with Design Consultants to develop and maintain documentation for completing the various Digital Video install procedures.
Provisioned VOD systems, CDN/CDS video Streamers on EMC VNX systems
Installed Lab VideoScape system (Cloud-based Video).
Using Cisco and EMC Vblock infrastructure (Cisco UCS & MDS Switch)
Installed and upgraded SRs on Digital Broadband Delivery Systems (DBDS), including the DNCS, DTACS Server, and SDV & DNCS Disaster Recovery Systems.
Configuration of DBDS components such as QAMs, QPSKS, Conditional Access CA, Session Management DRM/DSM, Various Set-top Box Management, EA/CAA, Cisco Switches/ Routers and Digital Content Managers (DCMs).
Provided on-site engineering support, including Linux based software/hardware upgrades, platform migrations
Work with 3rd party vendors to integrate Cisco DBDS systems with other network components such as Billing, VOD, Motorola and Interactive Program Guide (IPG) provider
Familiar with routing protocols, OSI model MPEG technology and Motorola’s video delivery systems called DACS

Confidential, Atlanta, GA

Desktop Architecture

Responsibilities:

DNS, and WINS servers and configured scopes within the DHCP
Assisted end-users with the completion of various phases of their network conversion, packaging and server build
Supported and troubleshoot CRM and EDI applications
Placed in charge of creating a COE (Common Operating Environment) desktop for the client ensuring that all updates, applications and operating systems functioned as specified

Confidential, Atlanta, GA

Network Administrator

Responsibilities:

Responsible for installation and maintenance of all communication equipment and also all of the production servers and VPN's connecting the ERP’s between their suppliers
Maintenance of Pix Firewall, Cisco 3640 routers, & Catalyst 4013 switches, Linux Servers
Standardized email medium from Exchange 5.5 to Lotus Notes Domino R6.

Confidential, Norcross, GA

Field Implementation Engineer

Responsibilities:

Created the company’s POP presence
Conducting site surveys in telecommuters' homes for compliance with OSHA safety guidelines.
Hardware inventory and Diagramming done with Microsoft Visio
Windows NT4, Windows 98, Windows 2000, Dial-up Networking, RAS, MS Outlook,
Lotus Notes, VPN, & VOIP. Network protocol TCP/IP configured.

Confidential, Norcross, GA

Field Implementation & Hardware Engineer

Responsibilities:

Provided packaged methodology and processes to support rapid and efficient implementation of product for new and existing customers
Upgraded and implemented digital signatures, logos, and company’s standard forms using SQL, Oracle, and Microsoft Access DB
Provided Server support to the Data Center; customized servers were built for customers.

Confidential, Chattanooga, TN

Network Administrator

Responsibilities:

Installed and configured IDE & SCSI devices
Conducted Branch/site surveys with compliance to OSHA regulations.
Implemented secured Network resources with NTFS Permissions
Diagnose and troubleshoot problems associated motherboards, expansion cards with PCs.
Installed Ethernet and configured TCP/IP protocol on Network
Configured NT Servers for various types of client PC's and interoperability with Netware