We provide IT Staff Augmentation Services!

Senior Unified Communications Engineer Resume

5.00/5 (Submit Your Rating)

Alexandria, VA

Hire Now

PROFESSIONAL EXPERIENCE

Senior Unified Communications Engineer

Confidential, Alexandria, VA

Responsibilities:

  • Served as Lead Engineer on SIP implementation project that involved designing, configuring Unified Communication Manager and Cisco 3945 (CUBE) IOS routers. Managed a team of engineers and technicians assigned and verified completion of individual tasked.
  • Developed enhanced Dial plan to utilize local route groups to reduce total number of route patterns in CUCM 10.5
  • Developed an implementation strategy for implementing Cisco WEBEX, Jabber and an enterprise wide Cisco IP Desk phone Refresh project
  • Train Engineer and Technicians how to complete various functions in Call Manager.
  • Configure and install Cisco UCS C240, C220 servers to migrate and upgrade UCM, CUC, IM&P, CER applications to version 10.5
  • Maintain VMware ESXI 5.5 servers that host Unified Communications Applications
  • Configure UCM 10.5 to synchronize and authenticate users accounts with LDAP Servers
  • Configure UCM to Globalize and Localize calls as required to enhance call routing
  • Perform standard Moves, Adds, and Changes. Create end users voicemail accounts in Cisco Unity.
  • Create VoIP desk phones and Cisco Self Care Portal end user support guides for Service Desk Technicians and end users
  • Knowledge of OSI Model/TCIP,IPV6,IPV4, MPLS,BGP,STP and 802.1q protocol
  • Monitored Data and VoIP Network performance using SolarWinds and Real Time Monitoring Tool for alerts, and network outages
  • Used various tools including Net Scout, Wireshark sniffer, Phoneview, router debug commands and logs to troubleshoot LAN/WAN and VoIP environment issues
  • Configured Cisco LAN Switch Ports with correct VLAN ID as required for access to Internet, Network Printers, Digital Senders and Voice network
  • Applied analytical skills and technical knowledge to solve network problems from moderate to high complexity and prepare Root Cause Analysis reports

Senior VoIP Support Specialist

Confidential, Reston, VA

Responsibilities:

  • Performed moves, adds, changes, and deletes as requested using Unified Communications Manager 8.5 and Unity Connections 8.5
  • Configured advance features such as Single Number Reachability, Extension Mobility, IVR List, Call pickup groups, BLF pickup groups and Visual Voicemail services
  • Configure Unity Messaging and Voicemail to Email using Unity Connections
  • Assisted field engineers with router configurations, VWIC installations, SRST Failover, and E911during new site activations
  • Prepared after action reports, notification reports, daily status reports and prepared root cause analysis
  • Used Cisco Dial Number Analyzer to troubleshoot issues related to sending or receiving on - net calls
  • Used remedy ticketing system to track all user request, and change management tickets
  • Communicate with end users via phone and email to request information and provide status updates of reported trouble ticket.

Senior Service Desk Technician

Confidential, Alexandria, VA

Responsibilities:

  • Provide desk side, phone, and remote support to end users. Using relevant user provided information to Install Configure, Identify and resolve issues related to collaborative technologies including Cisco IP Communicator, Microsoft Lync, and Cisco Jabber
  • Coordinated and conducted Cisco IP communicator and Cisco Desk phone training sessions for senior management and groups of end users,
  • Educated end users on how to use Citrix, WEBEX, Live meeting, Adobe Connect and Cisco VPN to access secure government networks while Tele-working
  • Configured enterprise email on IPhones, IPads, and android mobile devices using Enterprise Mobility Management and Nitro Touchdown Exchange
  • Prepare conference rooms for Video Tele-presence Conference Calls and webinars using Microsoft Live Meeting, Cisco WebEx and Adobe Connections
  • Created Standard Desktop/Laptop computer images using Microsoft Deployment Tool 2010 and Norton Ghosting Solutions
  • Developed Deployment plan to upgrade end user’s desktop computers to laptops and to upgrade Win XP OS to Windows 7 OS.
  • Installed/Diagnosed/Troubleshoot desktop/laptop network connectivity, network printer, and COTS/GOT software/hardware related problems
  • Researched and documented possible solutions to customers incidents and made recommendations based on findings
  • Knowledge of and have worked with Information Assurance standards and practices
  • Used Alloy ticketing system to keep track of reported incidents and log solutions in knowledge base
  • Communicate with end users via phone and email to request information and provide status updates of reported trouble ticket

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship