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System Engineer Resume Profile

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Work Experience

Confidential

  • Collaborated with technical managers and System Engineers to gather and document system requirements, system design, installation and implementation details, and system support following ISO 9001 and ISO 20000 standards
  • Developed, reviewed and presented ITIL lifecycle processes and procedures to support the development, upgrade and sustainment of the IT infrastructure
  • Led the migration to an enterprise-wide document collaboration tool which required development of training materials for the new tool and vetting requirements from the technical framework managers and system engineering leads

Confidential

  • Marketing efforts have generated over twenty new accounts/contracts
  • Develops marketing materials and contracts for client support
  • Creates, reviews and maintains client contracts
  • Writes and analyzes detailed job descriptions for placement at client sites
  • Facilitates filling labor needs of clients with potential candidates
  • Maintains invoices and supports bill collection as necessary

Confidential

  • Supervised drafting and editing of college publications and newspaper articles
  • Designed and executed email marketing campaigns to increase enrollment
  • Maintained and updated social networking sites

Confidential

  • Increase public awareness of college events with press releases and newspaper articles
  • Launched social networking site advertising the college
  • Drafted and sent email marketing campaigns to potential students

Confidential

  • Assisted with drafting and witnessing legal documents including wills and briefs
  • Responsible for client communications including emailing, faxing, and drafting professional letters

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