Technical Support Resume
Nyc, NY
SUMMARY
- Results oriented with successful track record securing and supporting a Domestic and International Hosting Infrastructure
- Excellent communication skills with specialization in technical presentations and implementation of application solutions and product integration
- Leadership strengths include integrity, decisiveness, initiative, dependability, enthusiasm and flexibility
TECHNICAL SKILLS
Languages: Perl, Shell, AWK, SED, HTML, C, SQL, Python, MySQL
Applications: MQueue Series, CA ControlMinder, Unix Authentication Broker, LDAP, Active Directory, Apache, MRTG, Nagios, Cacti, Git, Puppet
Resource Management: NFS,Samba,Veritas Volume Manager/Netbackup, LVM, Solaris Virtualization (Zones|Containers)
OS: UNIX, RHEL 4,5,6, Solaris, Centos, Mac OSX desktop, Microsoft desktop
SAN: Hitatchi, NetApp, Isilon
Networks: Switches and Routers (CISCO, Linksys, Netgear), Wireless
Platforms: SUN (V, M, T series), IBM Blade Center, Vmware, Vmware Fusion
PROFESSIONAL EXPERIENCE
Confidential, NYC, NY
Technical Support
Responsibilities:
- Assisted with migration of Netapp Volumes to Isilon OneFS
- Conducted Unix and Linux Server Builds
- Analyzed production network and server issues
- Implemented Fibre Channel Zoning updates
- Applied updates to existing Netbackup Policies
Confidential, Somerset, NJ
Lead Systems Engineer
Responsibilities:
- Wrote numerous Shell, Perl, Awk, Sed and Tcl/Tk scripts to expedite and automate Datacenter processes
- Participated in technical cross - functional meetings supporting DBA’s and Application owners.
- Supported Oracle DBA Group and High Profile Apache websites
- Helped application engineers debug application and configuration issues that occurred in production
- Support business continuity through constant revision and updates of disaster recovery initiatives
- Installed and configured Websphere MQ Series V6 and V7 on Solaris
- Administered Webtrends Application and developed Website Log management system
- Developed GUI MQ Series Unix Administrator front end
- Created and maintained Datacenter restoration programs
- Coded GUI front end to assist Operations Staff with Data Center activities
- Migrated 500+ Linux Servers from NIS to LDAP authentication
- Implemented CA’s Unix Authentication Broker (UNAB) on 500+ RHEL servers
- Developed GUI front end to maintain AutoFS, AD and UNAB from a centralized workstation
- Created site specific CA ControlMinder Security Rules for Datacenter
- Executed system Backups and Restores using Veritas Netbackup
- Performed Veritas Volume Manager installations and disk maintenance with CLI and GUI
- Authored extensive documentation detailing installation and configuration of Solaris and RHEL
- Participated in multiple Disaster Recovery System Simulations to restore Datacenter
- Utilized Vsphere Client for Host Monitoring and Host OS implementation
- Installed, configured and maintained Samba and NFS file sharing
- Conducted periodic software maintenance, system upgrades and system tuning
Confidential, Cranbury, NJ
Senior Application Engineer
Responsibilities:
- Responsible for installing a proprietary SS7 solution that included Solaris 8 and Linux servers
- Conducted pre-sales, analysis and product support per customer site and facilitated communications between engineers and customers
- Charged with full project cost projections for implementing BypaSS7 sites
- Established contacts with multiple vendors and was responsible for equipment identification, evaluation and purchasing
- Traveled to national and international customer prospect sites and installed DSLAMs and ATM switches
- Wrote SNMP configuration documentation for BypaSS7 product family
- Installed HP OV NNM 6.1 and configured the network typology to monitor global deployments on Solaris and NT
- Configured, tested and qualified SNMP agents on Solaris and Linux
- Installed, configured, tested and debugged RedHat Linux Network Access Servers
- Built and maintained Linux workstations for developers
- Coded Perl-CGI test case data generator for testing newly assembled DSLAM
Confidential, Princeton, NJ
Unix Administrator
Responsibilities:
- Installed Solaris versions 2.3, 2.4, 2.5.1on SPARC servers
- Installed, configured and tested Legato Networker, Tivoli TMR/Sentry/Tec for Solaris, Veritas Volume Manager for Unix
- Coded shell scripts to ufsdump system partitions, ufsrestore system partitions and support DOS LAN workplace
- Researched and implemented disaster recovery procedures specific to Dow Jones
- Generated installation procedures for Tivoli and Legato
- Arranged and coordinated technical development and coding efforts
- Organized and coordinated testing, debugging, installation, user training and technical functions
- Headed infrastructure study to convert a Starlan Network to a TCP/IP network
- Designed and constructed application to monitor Unix Kernel
- Authored white paper on the future of ISDN
- Installed Windows workstations and related peripherals
- Wrote batch files and C programs to automate network application updates
- Direct interface with customer base and technical staff
- Coded C, Informix ISQL, ESQL, AWK, Shell applications for JCL report tracking system and Unix Kernel resource monitoring