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Technical Support Resume

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Nyc, NY

SUMMARY

  • Results oriented with successful track record securing and supporting a Domestic and International Hosting Infrastructure
  • Excellent communication skills with specialization in technical presentations and implementation of application solutions and product integration
  • Leadership strengths include integrity, decisiveness, initiative, dependability, enthusiasm and flexibility

TECHNICAL SKILLS

Languages: Perl, Shell, AWK, SED, HTML, C, SQL, Python, MySQL

Applications: MQueue Series, CA ControlMinder, Unix Authentication Broker, LDAP, Active Directory, Apache, MRTG, Nagios, Cacti, Git, Puppet

Resource Management: NFS,Samba,Veritas Volume Manager/Netbackup, LVM, Solaris Virtualization (Zones|Containers)

OS: UNIX, RHEL 4,5,6, Solaris, Centos, Mac OSX desktop, Microsoft desktop

SAN: Hitatchi, NetApp, Isilon

Networks: Switches and Routers (CISCO, Linksys, Netgear), Wireless

Platforms: SUN (V, M, T series), IBM Blade Center, Vmware, Vmware Fusion

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Technical Support

Responsibilities:

  • Assisted with migration of Netapp Volumes to Isilon OneFS
  • Conducted Unix and Linux Server Builds
  • Analyzed production network and server issues
  • Implemented Fibre Channel Zoning updates
  • Applied updates to existing Netbackup Policies

Confidential, Somerset, NJ

Lead Systems Engineer

Responsibilities:

  • Wrote numerous Shell, Perl, Awk, Sed and Tcl/Tk scripts to expedite and automate Datacenter processes
  • Participated in technical cross - functional meetings supporting DBA’s and Application owners.
  • Supported Oracle DBA Group and High Profile Apache websites
  • Helped application engineers debug application and configuration issues that occurred in production
  • Support business continuity through constant revision and updates of disaster recovery initiatives
  • Installed and configured Websphere MQ Series V6 and V7 on Solaris
  • Administered Webtrends Application and developed Website Log management system
  • Developed GUI MQ Series Unix Administrator front end
  • Created and maintained Datacenter restoration programs
  • Coded GUI front end to assist Operations Staff with Data Center activities
  • Migrated 500+ Linux Servers from NIS to LDAP authentication
  • Implemented CA’s Unix Authentication Broker (UNAB) on 500+ RHEL servers
  • Developed GUI front end to maintain AutoFS, AD and UNAB from a centralized workstation
  • Created site specific CA ControlMinder Security Rules for Datacenter
  • Executed system Backups and Restores using Veritas Netbackup
  • Performed Veritas Volume Manager installations and disk maintenance with CLI and GUI
  • Authored extensive documentation detailing installation and configuration of Solaris and RHEL
  • Participated in multiple Disaster Recovery System Simulations to restore Datacenter
  • Utilized Vsphere Client for Host Monitoring and Host OS implementation
  • Installed, configured and maintained Samba and NFS file sharing
  • Conducted periodic software maintenance, system upgrades and system tuning

Confidential, Cranbury, NJ

Senior Application Engineer

Responsibilities:

  • Responsible for installing a proprietary SS7 solution that included Solaris 8 and Linux servers
  • Conducted pre-sales, analysis and product support per customer site and facilitated communications between engineers and customers
  • Charged with full project cost projections for implementing BypaSS7 sites
  • Established contacts with multiple vendors and was responsible for equipment identification, evaluation and purchasing
  • Traveled to national and international customer prospect sites and installed DSLAMs and ATM switches
  • Wrote SNMP configuration documentation for BypaSS7 product family
  • Installed HP OV NNM 6.1 and configured the network typology to monitor global deployments on Solaris and NT
  • Configured, tested and qualified SNMP agents on Solaris and Linux
  • Installed, configured, tested and debugged RedHat Linux Network Access Servers
  • Built and maintained Linux workstations for developers
  • Coded Perl-CGI test case data generator for testing newly assembled DSLAM

Confidential, Princeton, NJ

Unix Administrator

Responsibilities:

  • Installed Solaris versions 2.3, 2.4, 2.5.1on SPARC servers
  • Installed, configured and tested Legato Networker, Tivoli TMR/Sentry/Tec for Solaris, Veritas Volume Manager for Unix
  • Coded shell scripts to ufsdump system partitions, ufsrestore system partitions and support DOS LAN workplace
  • Researched and implemented disaster recovery procedures specific to Dow Jones
  • Generated installation procedures for Tivoli and Legato
  • Arranged and coordinated technical development and coding efforts
  • Organized and coordinated testing, debugging, installation, user training and technical functions
  • Headed infrastructure study to convert a Starlan Network to a TCP/IP network
  • Designed and constructed application to monitor Unix Kernel
  • Authored white paper on the future of ISDN
  • Installed Windows workstations and related peripherals
  • Wrote batch files and C programs to automate network application updates
  • Direct interface with customer base and technical staff
  • Coded C, Informix ISQL, ESQL, AWK, Shell applications for JCL report tracking system and Unix Kernel resource monitoring

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