System Administrator Resume Profile

Summary of Qualifications

Certified Landesk Administrator V8.8 with 12 yrs Experience in Desktop Support and Customer Service . Migration Software, Packaging/Deployment of MS Windows 7, XP Windows Security ,Antivirus Updates Technical Writing using MS Sharepoint.
Technically strong, adept in solving networking, hardware/software , wireless device issues. Effective in Training Executives, Technicians, Help Desk staff and end-user Personnel.

Accomplishments

Saved Hospital costs using Landesk. Reduced end-user down time and increased production for all desktop
users by deploying all software patches and updates in a silent install manner - no user intervention
Completed Project Management assignments via Remedy Tickets for Dept/End-User computer, printer
setups, moves etc.
Assisted hospital inpatients with purchases and configurations of wireless devices for their personal usage
Received Customer Service Award of Excellence - First Consultant Group FCG -2006

Professional Experience

Confidential

Business Technician working at Siemens Medical, Confidential. Windows 7/WIN XP Laptop/Desktop Reclamations HP Dell Break-Fix Tech Support, Hard Drive Retention using MS Access, Excel and Clarify Ticketing/tracking/logging software duties as assigned by Management. Safe Guard Easy encryption/security Password Resets Tru-Crypt encryption performed Updates to Databases via NetPro2000 software .

Confidential

supporting over 400 Endusers. OS , software installs using Altiris ,Imaging Windows XP devices, Pointsec Encryption, printer support Clarify ticketing system, contracted by Siemens/ATOS.

Confidential

Steadystate including data restore to new Lenovo Desktops and Laptops, also trainied in Post Deployment skills using a POST-FIM QC checklist.

Confidential

Desktop/IT services for Independent Private contracts during unemployment period.

Confidential

LANDesk Administrator

Certified Landesk Administrator using Landesk Management Suite V8.7 to Manage 17,000 Computers/Endusers. Packaged applications using InstallShield, Batch files, developed, tested and implemented 'MSI/Installshield' scripts with VMWare and Test environment before silent distribution. Run queries to target PC nodes, and to generate reports for the IT Dept and/or IT/Health System Management. Deployed MS Updates and Microsoft Security patches monthly. Informed Clients via Technical Written Documents posted to MS Sharepoint location.Knowledge of Microsoft SCCM, VB Scripting, used Microsoft Sharepoint to post technical documents onto Network Share for Technician access.

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