Summary

Experienced in Systems and ClearCase Administration, Technical Support and User . Extensive support experience with ClearCase family of products, ClearQuest, Internet, layered products and utilities, account and resource management, installations/upgrades, performance tuning, hardware installations/upgrades, system and network security issues, and troubleshooting hardware and software problems for internal and external customers.

Technical Skills

ClearCase, MultiSite, Linux Ubuntu, RedHat, ClearQuest, UNIX Sun Solaris, HP - UX, VMS, Windows NT/9x/2000/XP/7/Server 2003/2008, Hyper-V, VMware, DCL, Korn shell, C shell, debugging, DiskAccess, TCP/IP, DECnet, HTTP, LDAP, NFS, Web server/client, Interoperability Unix PC, VMS PC, VMS Unix .

SELECTED COURSES INCLUDE:

RedHat System Administration, Sun Solaris System Management I, ULTRIX System Management, Interpersonal Communications Skills, Comparative Programming Languages, Databases, Conflict Resolution, I. S. Technical Seminar on VMS V5, LAVc System Management, Structured Programming in C and Pascal, System Architecture, Learning Perl, Networks and Data Communications, User Interfaces.

PROFESSIONAL EXPERIENCE:

Confidential

IT Support

• Perform full-scale IT support for the Chelmsford, MA site 65 users, 100 workstations/laptops w/ Windows 7 and RedHat linux, server administration 30 RedHat/CentOS/Windows Server 2008/VMware, LDAP, NetApp, print servers, 1st level network troubleshooting
• Provide back-up IT support for the Dallas, TX site several hundred users, primarily in NetApp/LDAP/server support role

Confidential

IT Support ClearCase Administrator

• Performed full-scale IT support for the Marlborough site 70 users, 300 workstations/laptops w/ Windows XP/7 and Ubuntu, server administration Linux, Windows Server 2008, Hyper-V VMware, ActiveDirectory, NetApp, DNS, DHCP, print-servers, 1st level network troubleshooting Implemented broad-scale configuration of Rational ClearCase, MultiSite and Telrad ConfEasy for numerous software development projects within Application Systems Software Engineering in Hudson/Marlborough and Austin facilities, in coordination with China and Israel-based counterparts, enforcing best known methods and legal compliance of code.
• Created and implemented a disaster recovery plan for ClearCase data involving the set up and maintenance of a virtual server running Redhat Enterprise 4.
• Provided ClearCase/MultiSite support for 175 users worldwide Marlborough, MA, Santa Clara, CA, Austin, TX, Shanghai, China .
• Migrated numerous VOBs to a UCM environment in Marlborough, Santa Clara and Shanghai.
• Provided ClearCase and ConfEasy of local developers as well as users at remote sites Austin, TX, the UK, Chandler, AZ, Redmond, WA, Santa Clara, CA and Calgary, AB .
• Interacted with members of software development, QA, and Tech Pubs in resolving ClearCase and automated build issues.

Confidential

ClearCase Administrator/Software Release Engineer II

• Performed full-scale ClearCase and ClearQuest administration for Sun servers and workstations, HP-UX workstations, and Windows NT/2000/XP servers and clients.
• Implemented the ClearCase and ClearQuest web interface for remote site access to VOBs.
• Spearheaded the migration of several VOBs from an NT server to a centralized Unix VOB server utilizing MultiSite. Was heavily involved in the implementation of ClearQuest, including design/functionality, writing hooks, test plans, and extensive testing.
• Assisted the MIS department in the migration of VOB server from a Sun Ultra 10 to Sun Enterprise 3500 server, and later to a Sunfire V250, and participated in the planning and implementation of the migration of VOB storage and other configuration management directory structures from an MTI mirrored disk array to an EMC RAID 5 disk array. Upgraded server and client machines from ClearCase 3.2.1 to 4.0, then later to 4.2, 5.0, and 2003.06.00. Had responsibility for daily builds, including rebuilds and rekits on a 4-week rotation with other members of the configuration management team. Interacted with members of software development, QA, Professional Services, Documentation, and al Services in resolving ClearCase, ClearQuest, and build issues. Created and configured build machines, ClearCase views, config specs, branches, labels, triggers, and cron jobs as necessary to implement builds for new projects.
• Maintained the FlexLM license server for all IBM Rational products.

Confidential

Technical Support Engineer

• Assisted customers in troubleshooting ClearCase family of products issues via phone, email and remote dial-in.
• Researched open customer issues, utilizing Vantive call-tracking database, ClearQuest defect and escalation tracking databases, internal documentation.
• Led Tech Sessions for Unix ClearCase tech support engineers on a weekly basis.
• Performed documentation reviews for ClearCase family products.
• Trained internal and external customers in usage of MultiSite as part of the Technical Support Advancement Program TSAP .
• Acted as part of mentor team, and as mentor lead in new technical support hires for the ClearCase family of products.
• Interacted with members of Engineering, Licensing, Sales, Management and other Rational product technical support teams worldwide to ensure customer satisfaction.
• Produced Tech Notes/FAQs for internal and external customer use on common as well as unique issues for ClearCase family products.
• Reproduced customer environments and issues on local test systems.

Confidential

Technical Support Specialist

• Provided full-scale technical support with TCPware and Multinet, both of which enabled NFS communication between VMS and UNIX.
• Configured test systems operating system upgrades, software installations, clustering, performance tuning to replicate customers' environments and issues with Multinet, TCPware and Purveyor for OpenVMS.
• Traveled to customer sites to set up their TCPware environments and train users in proper use of the product.

Confidential

System administration of a variety of VMS systems/clusters, user support, software and hardware installations/upgrades as part of several groups DECforms Engineering, Software Technology Program, Networks and Communications CAD Design and Support Engineering, Distributed Systems Manufacturing Product Engineering, Peripherals and Supplies Group/New Hampshire Admin Services, CSSE Advanced VAX Maintainability Engineering .