SUMMARY

• Specialization in IT - Infrastructure support with more than 15 years of progressively IT experience In Systems Administration, Hardware & Software support.
• Administration of Win 2008/ 2003/2000/ NT 4.0 Server.
• Administration of Windows 8, Windows 7, Win Vista, Win XP and Win 2000 Workstations.
• Worked as Project Manager in Dev Server Remediation (DSR), ISP (Infrastructure Simplification Project), DNP (Don’t Permit) & NPT (Non-Pertinent Technology) & SAN Reclaim project to provide reports and metric to management via Dashboards & SharePoint.
• Worked in different roles over the years in SDLC in different environments such as System engineering, Development, QA, UAT, Production Support, and DR Sites etc.
• Strong knowledge on load balancing (Netscaler and 3DNS), SSL offload and Clustering.
• Certificate installation (SSL) on IIS and Root Certs and on MQ Server and Client certs as well.
• CA Unicenter Software Delivery to Deploy Tier1, Tier2, Tier3 applications on top of Core build.
• Provide Level 3 support in resolving and tracking issues with Production applications.
• Strong knowledge on Web servers (IIS 4.0/5.0/6.0/7.5 ), ASP .NET 1.0/1.1/2.0/3.0/3.5 /4.0 Web Services, application servers and security software Siteminder (Netegrity) on Windows Environment.
• Involved in creating Siteminder realms, rules, policies and agent configuration
• Managed all IT infrastructure support including E-mail and File servers, Desktop/Laptop, NT Administration and Local area networks (LAN).
• Installation & Configuration of various software’s like Lotus Notes Client R 5.0, MS- Office XP & 2000/2003,2010,Paper port(Used for scanning), Ex-Client used for Accounting across TCS ltd., Adobe Acrobat Reader 5.0,Sun Screen Firewall, PC Site Manager(Used to configure & manage 2MBPS Intercity link & configured ISDN as backup).
• Microsystems ranging from PCs to Pentiums, Switches, Hubs, Modems like RAD, Laser printers, High-speed scanners like Bell Howell Flat bed 500FB.
• Configuration of network protocols (TCP/IP, IPX/SPX, NetBEUI) on servers and client machines to establish communication between them.
• Proficiency in Helpdesk related activities.
• Provided support and solutions for various Win2K/2K3 Server roles including Lotus Notes Domino R 5.0 Mail server, DHCP, WINS, RAS, backup, file, print and application servers in a single domain environment.
• Experience with Data Center operations and management.
• Administration of Mail Server (Lotus Domino R 5.0), Application Servers, Gateway & Firewall.
• Configuration and support for IBM Websphere MQ 5.5/6.0/7.0, MSMQ, BizTalk etc

TECHNICAL SKILLS

Hardware: HP-NetFrame server series 2100, Intel based Pentium(PI,PII,PIII) 80486,80386, DELL Powerage 2650, Compaq DL380/580 G2series DL385,DL585,HP ProLiant DL385/DL585 Server series with Proliant Support Packs, Compaq Insight Manager, KVM Switches, Blade Servers IBM LS20, Blade Logic 460c G5,G6,G7,HP etc

Operating Systes: Windows2008/2003 Enterprise/Std,Win2000 Advanced Server/Server, Windows XP,WinNT4.0,Windows 2000 Professional/NT WorkStation 4.0,Win ME/98/95, Windows 3.1 & DOS 6.2, Sun Solaris 2.7(Intel)

Others: Siteminder 5.5/6.0,Lotus Notes Domino R5, MS Active Directory,Microsoft.NET 1.0/1.1/2.0/3.0/3.5 , IIS 4.0/5.0/6.0,MS Office 2003/2007/2010 ,, Quality Center(HP-Quick Test Professional ver 10.0,SAN storage

Software Distribution: Win EMC For pushing Hot fixes, Patches and CA Unicenter Software Delivery for pushing Tier1/Tier 2 and Tier 3 Applications using stacks, SMS Patch distribution, Vmware Tools 4.0 etc Virtualization VMware ESX server 2.5, Virtual Center 2.0/2.5, VMotion, HA, DRS, VMware, Vi 2.5,VMware ESXi4.1,ESX4.1,vCenter Server 4.1,Vmware desktop 6.0,Lab Manager.

Remote Access: PC Anywhere 9.0, RDP, Windows Terminal Server 2000/ 4.0/2003 , VMWare

Communication and Networking: TCP/IP, IPX/SPX, NetBEUI, Net BIOS, ISDN, PPP, RIP, Routers, Hubs, Hardware-RAS

Monitoring Tools: IBM Director, Dell OpenManage, BMC Patrol, In house Verizon Tool called Ebizcenter, Big Brother

Network Security: Installation and Configuration of Sunscreen EFS 3.0 & 3.1 on Solaris 2.7 (Intel Platform)

Ticketing Systems: HP Service Desk, Remedy, CMIS Web and Clear Quest for Incident management

Replication: CA XOSOFT (WAN Sync and HA)

PROFESSIONAL EXPERIENCE

Confidential, Hopewell, NJ

Lead Systems Administrator

Responsibilities:

• Drive the delivery of high-quality reliable and repeatable build and release processes.
• Involved in Project and product life cycle by Implementing and configuring of Environments (IDE/QA/PROD) for the Release integration.
• Involved in System Configuration Management, Change Management and Release Management Activities.
• Building Windows OS Servers (Server builds using Standard images), Tier1/Tier2and Tier3 applications using CA Unicenter.
• Administration and configuration of Windows OS, IIS, MSSQL and Microsoft Dot Net Framework Servers.
• Troubleshooting .NET applications and IIS problems.
• Worked on .NET 1.1, 2.0, 3.0, 3.5, 4.0 upgrades.
• Provides application support (administration, configuration, and monitoring) for both off the shelf and home grown applications in a 24/7 highly available and clustered web-based environment.
• Involved in creating Siteminder realms, rules, policies and agent configuration.
• Load balancing the web based applications using Netscaler by setting the persistence based upon the application requirement.
• Responsible for providing platform integration and system design solutions for Confidential ’s Global Private Client.
• Involved in technical and product profile reviews along with business and other technology partners to understand dependencies and new requirements
• Managing DNS Configuration using 3DNS.
• Deployment and debugging of Customized MSI for 150+ web services products
• Implementation of UDDI and publishing all customized Web services on Windows 2003 OS.
• Creating and maintaining Virtual directories and web sites in IIS 6.0 & IIS 7.5
• Isolation of applications to different application pools in IIS6 based on the application requirements.
• Securing and controlling access to IIS web sites by Authentication schemes, Server and Client certificates
• Performs root cause analysis and fault isolation for environmental, server, and application availability issues.
• Installation, Configuration and troubleshooting of Windows based applications and web services.
• Work with development teams to analyze builds, fixes, updates, and overall release coordination
• Utilizes process metrics to identify and recommend engineering improvement opportunities.
• Debug problems at any point in integration phase. A service-focused culture with emphasis on delivering high quality products and services to internal and external customers.
• Administration and Support of the Environment software and servers, Provide assistance in resolving and tracking issues with production applications.
• Performed Network management and application integration for application deployment.
• Worked on NEW BAC initiatives on Asset management tools(TECHM)
• Worked on cleanup of existing asset management and various teams to decomm old DNP (Declining and not permitted) Hardware and software.
• Provides weekly or Ad-Hoc reports to upper management for the progress of the DNP & ISP projects.
• Worked with Various team leads to provide weekly update the Net New additions on the Decomm queue from ISP/DNP standpoint.
• Worked on Post install Validation Tool customized tool ran after the deployment in QA & Prod to see if the configuration went fine as per expectations.
• Worked with ISP Dashboard and create new queue in the Decomm queue as per output received via my weekly meeting with Different Team Leads LSI’s)
• Designed and helped in successful Migration of Check21 application from .Net 2.0 to .Net 4.0 from Win2003 to Win2008.
• Worked as Project Manager in Dev Server Remediation (Finding Owners & Billing information by running Last Login Scripts on 8000+servers and running Daily Status calls with Dev leads and Managers to validate the data obtained from the Scripts and updating Bank Systems with correct information
• Provide updates to management via SharePoint Dashboard on ISP (Infrastructure Simplification project)
• Provide Updates to management for NPT (Non-Pertinent Technologies) & DNP are to migrate from Old hardware & Software and move the business apps to Windows2008 on VM infrastructure.
• Worked as Project manager to work with LSI’s to get the servers ready for consolidate/decommission via ISP program(Infrastructure Simplification Project- which was created to consolidate multiple Web services and merging them to VM infrastructure without causing any impact to business by reducing physical Server count which in turn saves operating costs yearly and saved energy costs by converting them to VM).Provided Daily updates on a Daily basis on ISP Dashboard to management on demand basis as well as Weekly reports.
• Worked on Reducing Storage (SAN) from all environments by finding opportunities on where the storage was not utilised more than 10-20 % of the allocated storage per cluster. Created SAN Scripts to obtain the Data on Servers with attached Storage and worked with various team to reduce the SAN from those clusters where the Storage was not used more than 10-20% and put back the freed up SAN for other new projects which were waiting for SAN.
• Cleanup of TPM Environments & Platforms so Data could be moved to new Bank Asset management tool(TECHM)

Confidential, NJ

Sr. System Engineer

Responsibilities:

• Build servers(VMware)Windows OS for Fort Wayne (Spinco) Environment Project.
• Install Middleware applications (Tier 1 and Tier2) like DB2, IIS 6.0, Siteminder 6.0, MSMQ, Clusters, SSH etc on Pre-prod & Prod environment using Build Specifications (Build sheets) provided by Development Team.
• Provisioning new hosts and clusters: setting up VMFS volumes, network configuration, HA, DRS and VMotion settings.
• Regularly evaluating cluster capacity to make sure environment is not overloaded with virtual machines and making changes in the virtual environment accordingly.
• Provisioning virtual machines on VMware ESX 4.1 environment and P2V servers from physical to virtual environment.
• Perform day routine System Administration tasks: respond to server down alerts, troubleshoot on both software and hardware level, install patches, software updates and application updates.
• Work on any Configuration, Middle-ware and Kit drops using approved documented requests (TSWR) for Pre-Prod and for Production with an approved Change Activity Records (CA).
• Work on Shutdown/Startup requests created on RIAS website (Intranet website used by our Team) Tickets created by Developers, CM team etc in a Timely Fashion.
• Assist on any troubleshooting and perform recovery actions such as Cluster removal, add, startup/shutdown of windows services, servers, processes etc.
• Automation-monitoring, NT Task scheduling for settings up any batch jobs.
• Work on CMIS IR’s(Incident Records) Tickets for Critical and Non Critical Automated alerts or End User/Client generated tickets .
• Work closely with Development, Configuration Management Team, Monitoring, Change and Release management for any escalations and outages for Fort Wayne Applications.
• Co-ordination with Outside Vendors vz Microsoft, HP/Compaq for any Hardware and Software issues by Opening cases with them.
• Providing Production support for over 80+ applications for North central networks for SPINCO Environment.
• Collecting PerfMon and Applications logs, Agent logs (used by Siteminder) for troubleshooting purposes and at times escalating to Third Party vendors like Microsoft, Oracle etc.
• Monitoring Application, Web servers etc in Production Env.using In house developed Monitoring tool (Ebiz center) and maintain Probes configuration on Ebizcenter as well.
• Installing Tier 3 applications using in house tool VZRI(Verizon Remote Installer).
• Providing Daily Status and Shift reports and Weekly Reports to Higher up in management.
• Perform Health Checks of all applications using both Manual Scripts and Automated using Quality Center(HP-Quick Test Professional ver 10.0).
• Work with Network and System Engineering teams and DBA’s for any changes in Network, OS, Cluster, GPO and Databases etc.

Confidential, Fort Washington,PA

Sr. System Engineer

Responsibilities:

• Analyze and document Hardware and Software systems requirements.
• Develop user operations and procedures guides (documentation, and continue to further existing Microsoft Certified Partnership)
• Migration and integration of various in-house and third party applications to Windows XP/Vista platform from Win2000.
• Provide applications and desktop support for WinXP/Vista/Win2k
• Administration and configuration of Windows 2000/2003 running IIS 5.0/6.0.
• Troubleshooting .NET applications and IIS problems. Worked on .NET 1.1, 2.0,3.0 upgrades.
• Document and perform Functional Testing and Co-existence testing for In-house or Third party applications.
• Work with Latin America Scripting Center to create SMS Scripts. Test and install and validate SMS Scripts on Workstations(XP/Vista)
• Work with Deployment team to get Scripts/Packagesready for production rollout.
• Document the Testing Plan (IQOQ) for validated and Non-Validated applications.
• Execute the IVOQ for validated and Non-Validated applications.
• Install, Configure VMware workstations on Vista and XP Laptops.
• Co-ordinate with Users to get them to test the scripts before andafter scripting the application on JNJ approved Operating Systems.
• Test the applications in plant production environment on PLC’s (Programmer Logic Controller) in Plant and validate if they work with New XP/Vista images with Certified Scripts.
• Responsible for creation of test plans, test scripts, test execution,technical writing and where applicable development ofSMS installation script packages
• Responsible for ensuring that applications arefunctionallytested with Vista, and/or XP
• Create/maintain project matrix and report the status to management
• Train and maintain a team of consultants at various locations
• Maintain and operate a lab in a test environment new hardware and software.
• Responsible for testing all new hardware and software for IBM Computers
• Responsible for testing all new hardware and 3rd party software for IBM Computers
• Test all new software across multiple platforms Windows 2000, Win XP and Vista
• Revaluating all scripted applications for Vista compatibility.
• Worked with users to determine if hardware/software met their business needs.
• Responsible for testing all security patches on a pilot group before deploying to the company provided by Microsoft
• Run reports using SMS to collect data about machines missing security patches
• Use SMS to push security patches out to machines missing them
• Kept the core image for desktop and laptops current for the desktop support group.

Confidential, Hopewell, NJ

Lead Systems Administrator

Responsibilities:

• Drive the delivery of high-quality reliable and repeatable build and release processes.
• Involved in Project and product life cycle by Implementing and configuring of Environments (IDE/QA/PROD) for the Release integration.
• Involved in System Configuration Management,Change Management and Release Management Activities.
• Building Windows OS Servers(Server builds using Standard images),Tier1/Tier2and Tier3 applications using CA Unicenter.
• Administration and configuration of Windows OS, IIS, MSSQL and Microsoft Dot Net Framework Servers.
• Troubleshooting .NET applications and IIS problems.
• Worked on .NET 1.1,2.0,3.0,3.5 upgrades.
• Provides application support (administration, configuration, and monitoring) for both off the shelf and home grown applications in a 24/7 highly available and clustered web-based environment.
• Involved in creating Siteminder realms, rules, policies and agent configuration.
• Load balancing the web based applications using Netscaler by setting the persistence based upon the application requirement.
• Responsible for providing platform integration and system design solutions for Confidential ’s Global Private Client.
• Involved in technical and product profile reviews along with business and other technology partners to understand dependencies and new requirements
• Managing DNS Configuration using 3DNS.
• Deployment and debugging of Customized MSI for 150+ web services products
• Implementation of UDDI and publishing all customized Web services on Windows 2003 OS.
• Creating and maintaining Virtual directories and web sites in IIS 5.0 & IIS 6.0
• Isolation of applications to different application pools in IIS6 based on the application requirements.
• Securing and controlling access to IIS web sites by Authentication schemes, Server and Client certificates
• Performs root cause analysis and fault isolation for environmental, server, and application availability issues.
• Installation, Configuration and troubleshooting of Windows based applications and web services.
• Work with development teams to analyze builds, fixes, updates, and overall release coordination
• Utilizes process metrics to identify and recommend engineering improvement opportunities.
• Debug problems at any point in integration phase. A service-focused culture with emphasis on delivering high quality products and services to internal and external customers.
• Administration and Support of the Environment software and servers, Provide assistance in resolving and tracking issues with production applications.
• Performed Network management and application integration for application deployment.

Confidential, Tampa Florida

Responsibilities:

• OS configuration,Server builds using Standard images.
• Registry support
• Understand IDMZ/EDMZ for Production environments
• Work with network and SAN configurations
• Automation-monitoring, job scheduling
• Working with other monitoring teams for resolution of production issues effectively.
• Application support of Confidential
• Work closely with Development/QA/Monitoring/Change and Release management for any escalations and outages for Retail and Non-Retail Applications
• Co-ordination (vz Microsoft,Compaq) for any Hardware and Software issues
• Act as a First and Second line support for Retail applications in UAT/Staging/Pre-Prod and Productions environments.
• Carry out pager on Primary support day and cover on weekends for 24 hours.
• System Administration, System backup/restore
• Active Directory configuration and support
• GPO and NTFS requirements and implementation
• Closing application related Incident records
• Working with change management for application patching.
• Providing Daily Status and shift reports to Management at the EOD(End of Day)

Confidential, Phoenix, AZ

Datacenter Engineer - Lead

Responsibilities:

• Environment check and monitoring
• Providing physical support for Level 2 UNIX / WINDOWS / STORAGE
• Coordinating scheduled outages (change control) schedule
• Performing Solaris / Windows server hardware upgrades
• Performing generic server disk upgrades
• Providing generic server hardware upgrades (CPU / memory)
• Informing about hardware issues to vendors and LEVEL 3 system Administrators
• Carry pager 24*7 for any Datacenter support and administration.
• Managing backup tape libraries
• Monitor processes on jukeboxes
• Perform restores
• Handle tape requests
• Perform tape inventory for all jukeboxes.
• Perform vaulting (offsite) of tape inventories as needed
• Add tapes to libraries for backups to meet minimum needs for backups to complete
• Track trends in drive failures
• Order tape returns from off-site vendor, recall for restores.
• Review cleaning tape reports and change cleaning tapes as needed every week

Confidential, Tampa Florida

Responsibilities:

• Server builds using Standard images
• Registry support
• Understand IDMZ/EDMZ for Production environments
• Work with network and SAN configurations
• Automation-monitoring, job scheduling
• System Administration
• System backup/restore
• Active Directory configuration and support
• GPO and NTFS requirements and implementation
• Closing application related Incident records
• Working with change management for application patching.
• Working with other monitoring teams for resolution of production issues effectively.
• Act as a First and Second line support for Retail applications in UAT/Staging/Pre-Prod and Productions environments.
• Work closely with Development/QA/Monitoring/Change and Release management for any escalations and outages for Retail Applications.

Confidential

System and Network Administration

Responsibilities:

• Network Administration, System Administration, User Support and Helpdesk.
• Setup, installation and administration of Windows NT 4.0 Server & Workstations, Windows 95& 98 Clients.
• Setup of Win2k Server & Professional client.
• Installation and maintenance of print server and file server.
• Installation and Configuration of Local Area Network, and proxy server.
• Installation and administration of Mail server, Cluster mail server, application server, Gateway & Firewall.
• Configuring & Taking Scheduled Backups of All important Servers including the Active Directory, Mail Server Backup through Scheduled tasks in NT.
• Managing Two 2 MBPS Data Circuits links between Delhi & Gurgaon (Intercity) & Gulab Bhawan to SRC offices of TCS.
• Co-ordination with Vendors for Spares for Hardware and Licenses for softwares.
• Co-ordination with MTNL for data circuit of 2 MBPS Intercity.

Confidential

Systems & Network Administration

Responsibilities:

• Network Administration, System Administration, User Support and Helpdesk.
• Managed Exchange server 5.5(User Creation, Creation of Public address book, Distribution list& Global address book).
• Configuration of network protocols (TCP/IP, IPX/SPX, NetBEUI) on servers and client machines to establish communication between them
• Configuration of routers, modems, hubs etc.
• Administration and maintenance of Microsoft Wins server, Proxy Server.
• Administration of Windows NT 4.0 (Server and Workstations), Trouble shooting of user problems related to network.

Confidential

System Admin

Responsibilities:

• Administration of Windows NT 4.0 (Server and Workstations), Win95, 98 & Win 3.11 for Workgroup.
• Installation of Various peripheral Devices likes Printers, Modems, Scanners etc.

Confidential

Customer Support Engineer

Responsibilities:

• Administration of Windows NT 4.0 (Server and Workstations), Win95, 98 & Win 3.11 for Workgroup.
• Installation of Various peripheral Devices likes Printers, Modems, Scanners etc.
• User Support for Client locations across Delhi
• Configuration of Protocols like TCP/IP, NetBEUI etc