Information Technology Professional

Information Technology support manager and administrator with over 15 years of comprehensive networks desktop systems implementation, product research and analysis, operations and customer support. Track record of tackling and solving tough business and technical problems, with a demonstrated capacity to identify root causes and direct end users to lasting resolutions. Strong leader with a demonstrated ability to work effectively with individuals at all levels and in all functional areas.

Technical Expertise

Professional Experience

Confidential

MS Server/Google Apps/Email Administrator

• Administer and maintain company's corporate Microsoft server infrastructure which serviced five 5 separate regional companies , MS Active Directory services, 2 separate company's Google Apps instances, Zen Desk Help Desk system Google Apps 3rd party add-on , DNS, File Print services, and Smarter Mail email system.
• Migrated one company from Smarter Mail IMAP email server to Google Apps instance. Provisioned and migrated all end user accounts and data. Configured Google Vault E-Discovery/Spam/Virus protection.
• Administered and managed two separate company's Google Apps instances, including Google Vault E-Discovery/Spam/Virus protection services.
• Administered and managed Smarter Mail IMAP email server, IIS and Apache servers.
• Deployed, imaged and repaired servers, desktop computers and notebook computers.
• Administered and maintained network infrastructure equipment.

Confidential

Dell Ship Side Support Boeing Plant

• Deployment, imaging and hardware repair of desktop and notebook computers.Support for Manufacturing Critical Systems for Boeing Employees.
• Diagnose layer one and layer two network issues to determine root causes.
• Provide immediate response to calls through ticket based system and update knowledge base for work performed providing documentation of solutions provided.

Confidential

Internet Solutions Analyst

• Provided in-depth technical support to client's system administrators, hosting providers, and ISP's in the troubleshooting of MS SQL, IIS, MS Server 2003/2008, and Network Services.
• Diagnosed and resolved clients Website/Webpage issues, utilizing the following diagnostic utilities: Fiddler, Fiddler Cap, Firebug, Google Page Speed, and Web Browser developer tools.
• Researched and developed HTML Email templates compatible with all major web mail providers, and desktop email clients.
• Authored and published numerous Clarify Knowledge Base solutions.

Confidential

Technology Manager

• Information Technology services administrator, for the management and delivery of administrative and instructional information services, the integration of technology in the classroom, Google Apps administration, workstation environments, network infrastructure, technical support, and training.
• Established, administered and enforced the district's Web Filtering, Network, Desktop, Internet Security policies procedures, including student faculty AUP's Acceptable Use Policies to ensure CIPA compliance, and preserve the district's E-Rate funding.
• Implemented, and managed MS Exchange Server 2007 Organization migrated all mailboxes from existing First Class email server. Deployed MS Outlook 2007/2010 and delivered MS Outlook training district wide.
• Created, implemented and managed the district's multi-phase Google Apps for Education deployment project, which included the following accomplishments:
• Designed, created and delivered the district's pre-deployment training materials and workshops to the district's students and faculty members.
• Provisioned and migrated all end user accounts, distribution lists and end user data from the district's existing MS Exchange organization to the district's new Google Apps domain via Google's Google Apps Migration for MS Exchange GAMME , and Google Apps Directory Sync GADS tools.
• Configured and managed all DNS and Domain requirements via the district's domain Registrar's control panel.
• Implemented, configured and managed the district's E-Discovery/Spam/Virus protection via Google's Postini services.
• Created the district's 200 websites via customized Google Sites templates, which I designed and created via graphic images I generated in Adobe Photoshop and Illustrator.
• Administered and maintained the district's server infrastructure, including all hardware, operating systems and enterprise software. MS Active Directory services, DNS, DHCP, File Print Services, Group Policies, End Point Protection, Workstation Imaging, and Backup Solutions.
• Installed, configured and managed the complete overhaul and upgrade of district's server infrastructure: APC Net Shelter Rack Enclosures, APC Switched PDUs, and HP Proliant Servers .
• Upgraded all district servers from Server 2003 to Server 2008 including MS Active Directory services.
• Developed instructional materials, such as How-To-Guides for software and online research materials, for use by students teachers.
• Assisted teachers and their students in solving technical issues as they integrated technology into their classrooms, as well as enhancing personal productivity as it pertained to their courses.
• Developed media, web and print resources that supported Just-In-Time learning.
• Reduced end user call back rate by 35 through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.
• Piloted, implemented, and managed the district's sizeable N Computing virtualization deployment.
• Reduced upkeep, utility costs and man hours realizing an annual cost savings of 11,000.
• Implemented and configured redundant file services solution, which included backup and replication solutions all existing home directories, file shares, and security permissions migrated.
• Installed and configured Acronis enterprise Imaging Server solution. Developed and tested base images for multiple workstation configurations throughout the district.
• Administered district's SIS Student Information System , including all training maintenance.