Systems Administrator Resume Profile

Analyst

Highly qualified systems analyst with over ten years experience in system administration, incident management, and IT technical analysis. Strong and competent leader with ability to think strategically and cultivate successful working relationships. Ability to be flexible and adapt to changing priorities with promptness, efficiency, and ease. Quick learner, and always eager to learn new things. Certifications in management, Six Sigma Yellow Belt , computer applications, and Windows Vista configuration. Available for domestic or international travel

PROFESSIONAL EXPERIENCE

Confidential

Lead Systems Analyst Global Command Center

Led a team of four Incident Management specialists and managed remote team in Confidential.

Initiated Global Manufacturing Site Engagement program, resulting in improved communication with on-site personnel.
Monitored datacenter in accordance with Datacenter Operations team.
Served critical role in Go-Live for Managed Services by enabling shadow and reverse shadow phases.
Acted as process integration analyst between Merck and Managed Services Partners.
Led and coordinated various projects within command center.
Gathered performance data and performed analyses and processed improvement recommendations.
Managed and mentored team to ensure performance standards and objectives were met.

Confidential

IT Systems Administrator

Actively lead projects and acted as project manager.
Successfully completed implementation of Cloud technology and made data available for remote users.
Managed and maintained Cisco phones via web interface.
Assisted in the testing and troubleshooting of new computer products.
Worked with network analysts to identify and rectify recurring system problems.
Maintained and configured SonicWall as well as Blackberry, File, and Enterprise Vault Domain Servers.
Developed and implemented policies and procedures for electronic data processing and computer systems.
Planned, organized, and directed operations of information and electronic data processing systems.

Confidential

IT/Telecom Support Specialist

Tested Windows 7 in test environments for company-wide upgrade.
Tested and troubleshot handheld wireless devices and software.
Managed and maintained Windows Terminal Services.
Monitored virus prevention systems on all Citrix and SQL servers.
Assisted Exchange Administrator with exchange maintenance and support.
Coordinated and maintained IDG Citrix Server Farm.
Setup active directory configurations, including user accounts, Microsoft Exchange functions, and global policies.
Created and edited computer images via Acronis, SCCM, and Ghost 8.0 imaging software.

Confidential

Technology Support Specialist

Provided desktop support to an office of 1,000 users.
Provided services and around-the-clock support to the Coca-Cola company,

Setup and installed client computer systems based on predetermined configuration specifications.
Responded to client requests for support, troubleshooting, and network connectivity.
Performed administrative functions such as delivering equipment to clients and changing passwords.

Confidential

IT Specialist

Supported Medicare Service Center staff to ensure hardware and operating systems operated efficiently.
Coordinated Systems Manager with IS department, contractors, and software vendors to ensure needs and concerns were met.

Setup Call Pilot, Nortel Networks, VPN, and VNC for remote access.
Assisted in planning and development of facility conversion processes.

Confidential

Sales Associate

Managed payroll for about 100 company sales associates.
Created sales associate database and maintained employee files.

Employed exceptional customer service to increase company revenue and maintain client satisfaction.
Wrote and published weekly newsletter and highlights.

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