SUMMARY

• Over fifteen years of experience designing, deploying and supporting mission - critical infrastructures utilizing industry standards and leading virtualization, Cloud, Storage, LAN/WAN, technologies and Windows operating systems.
• Over ten years of planning, managing and deploying projects of all scopes and sizes.
• Extensive experience wif vendor management, staff mentoring and team leading in upwards of 30 systems engineers and halp desk personnel wifin multiple industry settings supporting clients ranging from 200 to 18,000.

TECHNICAL SKILLS

Environment: LAN, WAN, WLAN, Windows Active Directory

Hardware: Routers (Cisco, Netopia), Switches(Cisco, DELL, HP, Netgear, ZyXEL), Firewalls(Cisco, Sonicwall, Netgear, ZyXEL), SAN/NAS (Nimble, Dell EqualLogic, EMC, HP StorageWorks Pxxxx, Promise, Seagate, Lenovo, FreeNAS)

OS: Windows 20xx Servers, Windows XP/Vista/7/8.x, VMware, Microsoft Hyper-V.

Language: COBOL, C#, HTML, XML, Perl, PHP, .NET, Kixtart

Databases: MS SQL 20xx, MySQL, DB2.

Backup Apps: Symantec Backup Exec 20XX, Veeam, Dell Appasure

Applications: Exchange 20xx, MS System Center, Office 20xx, MS Dynamics Navision, SharePoint Server 20xx, IIS, Websense, Wordpress

PROFESSIONAL EXPERIENCE

Confidential, Landover, MD

Sr. Systems Administrator

Responsibilities:

• Active Directory and Citrix environments maintenance, enhancements, and upgrades.
• Support of server virtual environment utilizing VMware vCenter 5.5
• Server Patch management.
• System Backup and recovery.

Confidential, Fulton, MD

System Engineer III

Responsibilities:

• As a consultant for Confidential, responsible for support and upgrade of government contracted CMS Multidimensional Insurance Data Analytics System (MIDAS).
• Responsible for maintenance and upgrade of multi-faceted Citrix infrastructure in Development, Test, QA and Production environments running on Windows 2008 R2 virtual servers .
• Managed Active Directory to ensure all users adhered to strictest government security policies.
• Deployed evaluation software to enhance MIDAS reporting functionality.

Confidential, Silver Spring, MD

Sr. Consultant

Responsibilities:

• Analysis, selection and deployment of best-of-breed hardware and software wifin corporate data center, utilizing Microsoft Windows Servers 2008R2/2012R2, Cisco firewalls and switches, Cisco UCS blade/Dell/HP server hardware, EMC VMX shared storage and VMware vCenter 5.x virtualization platform.
• Identified areas for operational improvements and deployment of associated processes of client-side WAN/LAN architecture, Windows servers, and storage environment.
• Deployed Cloud Client remote access utilizing Microsoft RDS farm wif Web Access, Gateway and Connection Broker servers.
• Migrated client Enterprise storage from Dell EqualLogic to Nimble storage
• Redeployed client email MS Exchange solution to utilize MS Exchange 2010 DAG cluster to ensure high availability and server mailbox database failover.
• Upgraded client VMware infrastructure from vSphere 5.0 to vSphere 5.5 utilizing vCenter 5.5 virtual appliance.
• Perform conversion of client Bare Metal servers from physical to Virtual (P2V)
• Deployed Cisco Meraki and on premise controller based wireless solution at client sites.
• Upgraded client firewall from ZyXel to Cisco ASA throughout corporate HQ and remote 12 locations.
• Set up Site-2-Site VPN across all sites to ensure remote data access from remote locations.
• Created workstation rapid deployment and imaging process by utilizing MS Windows Deployment server 2012 R2.
• Evaluation and implementation of multi-tiered client facing and corporate Helpdesk services encapsulating software selection, Tier 1 and Tier 2 analyst hiring process, as well as creation of SLA/SLM, policies and procedures.

Confidential, Eldersburg, MD

Sr. Network Engineer

Responsibilities:

• Responsible for evaluation, upgrade and maintenance of clients’ infrastructure varying in size and complexities including geographically distributed offices utilizing Microsoft Windows servers OS, Best-of-Bread LAN/WAN hardware from manufacturers such as Cisco, SonicWALL, HP and Dell.
• Performed analysis of clients’ infrastructure to identify points of failure and make recommendations to maximize network/server up-time.
• Assisted wif teh establishment and execution of teh overall IT strategy and annual priorities, and directed teh TEMPeffective achievement of teh Applications Team’s objectives.
• Identified and recommended opportunities to realize business value through enhancements to existing applications or implementation of new technologies.
• Evaluated, selected, and implemented new applications to meet business needs.
• Led and oversaw key applications projects and initiatives and drove teh successful execution of such projects.
• Managed teh ongoing operational support of business applications and interfaces.
• Ensured appropriate applications architecture and design for new systems and upgrades/refactoring of existing systems.
• Monitored application support metrics to ensure dat high service levels are maintained.
• Managed client relationships and expectations.
• Maintained project timelines to ensure dat deliverables were met wif 100% satisfaction.
• Migrated physical servers to Cloud- based infrastructure utilizing VMware vSphere products.
• Upgraded email infrastructure from Microsoft Exchange 2007 to Exchange 2010 DAG (Database Availability Group).
• Migrated several client MS Exchange 2010 solution to Office 365.
• Deployed Cisco ASA 55XX HA firewalls.
• Installed iSCSI SAN back-end storage for virtualization High-Availability Clusters for use wif VMware vSphere, MS Hyper-V and Citrix XenServer.

Confidential, Rockville, MD

Sr. Consultant

Responsibilities:

• Responsible for day-to-day operations of IHS Data Center infrastructure in one of two key locations nationwide, providing service to over 18,000 medical professionals.
• Oversaw teh upgrade of redundant UPS and Power distribution units in teh server room.
• Provided leadership and technical guidance to system and network engineers to ensure 99.9% infrastructure up-time.
• Was personally responsible for analyzing Agency’s existing physical infrastructure and needs for migration toward a scalable/stable virtual environment.
• Identified and documented potential candidate servers for a conversion from physical to virtual environment.
• Architected and deployed a virtual infrastructure utilizing Microsoft Hyper-V clustered environment found wif latest release of Microsoft Windows servers.
• Participated in analysis and deployment of next generation iSCSI SAN solution for use wif virtualization endeavor.
• Created a “how-to” operations manual to be used by teh department in teh event of major power outages and/or disaster recovery.
• Additionally, created and maintained all project plan, documentation, migration path and timelines.

Confidential, Glen Burnie, MD

IT Systems Lead

Responsibilities:

• Mentored a team of IT professionals in an in-house 24/7 datacenter dat supports multiple nationwide business applications.
• Oversaw all local and remote office infrastructures, Site-to-Site VPN, telephony, application deployment and back office operations including a national customer service halpdesk center.
• Developed and implemented a common systems and network infrastructure capable of supporting 5 independent businesses. dis system resulted in improved reliability and scalability while also permitting teh development of a common set of shared, web-based technologies which support multiple lines of teh business.
• Successfully executed an operational turnaround of IT staff and infrastructure to bring technology in- line wif business requirements.
• Created and implemented IT policies and procedures including those for architecture, security, disaster recovery, PCI/DSS compliance, high scalability and availability, etc.
• Worked directly wif all levels of management and vendors to ensure teh systems are TEMPeffective, highly available and delivered on time.
• Established and enforced security best practices over a wide range of fields including physical security, offsite backups, VoIP, intra-office connectivity, etc.
• Led teh development and implementation of IT Service operations, data center, architecture, infrastructure, organization, program management and emerging technologies.
• Identified, developed and maintained appropriate data storage/access models as well as translated them into data architecture.
• Designed a new network/server infrastructure which utilized teh latest virtualization (VMWare) and load balancing technologies to ensure teh highest level of availability while reducing teh cost of ownership by 70%.
• Led teh physical migration of teh company’s server farm to a new data center wif minimal level of downtime.
• Performed upgrade of company email servers from MS Exchange 2003 to MS Exchange 2007.
• Deployed company patch management and maintenance process utilizing Microsoft WSUS sever

Confidential

Sr. Systems Engineer

Responsibilities:

• Solely responsible for evaluating company’s IT requirements and deploying a stable and scalable corporate infrastructure. Selected and deployed ERP system to accommodate ever-growing need for a highly reliable Back-Office solution. Created a Technical Support organization to sustain an expanding corporate headquarters and remote offices. Additional accomplishments included:
• Configuration and deployment of corporate network, firewalls, routers and switches and Microsoft Active Directory domain.
• Deployment of corporate email infrastructure utilizing MS Exchange 2003 server.
• Establishment of a site-to-site secure network for remote branch offices support.
• Deployment of disaster recovery procedures to ensure minimal user impact during critical-path hours.
• Selection, deployment and customization of Microsoft Navision ERP system.
• Third-party software selection for improvement of end-product and quality of service to teh customer.
• Hiring and training of technical support personnel.