SUMMARY

• 9+ years of extensive, relevant IT experience in managing, small scale designing, implementing datacenter solutions including ESX, ESXi, MS Windows 2003, 2008 & 2012 Server builds and supporting network, VMware, Storage, Cloud Computing technologies.
• ITIL, MCSA certifications.
• Wintel Level 3 Support and project delivery management.
• Wintel SME, for 2003, 2008, 2012 Operating system, High availability cluster builds for SQL, file & print Applications.
• Server hardware life cycle management & Lease Refresh of lease expiring server hardware management within ITIL framework.
• VMware P2V, V2V & HP Proliant P2P migrations for datacenter consolidations for large scale enterprise datacenter solutions.
• X86 hardware support including HP Proliant & Cisco UCS Server hardware.
• 8+ years of experience in team handling, Project delivery & ITSM deliverables.
• 5+ years of experience on VMware Virtualization technology from ESX 2.5 to ESX 6.0, datacenter support with ITIL frame work support & project delivery model.
• Exposure to PowerCLI scripting, remote server management tools.
• 3 + years of technology life cycle management for Infrastructure server components.
• Successfully performed roles of VMware Specialists, Windows high availability cluster design expert, HP Proliant Blade installations including C7000 enclosure & HP Flex 10 & Flex fabric configurations.
• Experienced in CISCO UCS 5100 series Chassis & Cisco blade configurations including Service profiles, Vlans, VSAN & ESXi OS installations.
• Project transition, Knowledge Transition plan, documentation, SOP creation, Knowledge Transition, Reverse noledge Transition & GO - Live.
• Internet server protocols and utilities (DNS, SMTP, POP, IMAP, HTTP/S, TLS, S/FTP, TCP/IP, SSH, and IP tables)
• Experience with teh Microsoft System Center Suite with noledge of SCCM & SCOM.
• Design & build ESX & ESXi infrastructure for projects with data store, Virtual switches (Standard & distributed switches), HA & DRS enabled high available ESX clusters.
• Design build VMware Virtual machines, OS clustering for SQL databases on Virtual machines, Virtual machine affinity rules, add VMDKs, RDMs, resource management including vCPU, RAM, Virtual machine hardware versions, Virtual machine snap shot management & backup’s for data and Virtual machine files.
• Design & Build VMware Vsphere server and Vsphere SQL database instances for VMware ESX cluster for HA, DRS.
• Design and deploy HP C7000 enclosures including OA configurations, Server Bay configurations.
• Build Windows 2003, 2008, 2012 OS’es on HP Proliant blade servers using SCCM. OS hardening with SCCM patching and application deployment.
• Project delivery management and escalations handling.
• 24x7 onshore / offshore support model for delivery and ITSM based support issues.
• Experience in disaster recovery solutioning with deployment of servers, SRDFs, tape backup and SAN attached backup solutions.
• VMware Virtualization, MS Windows & Cloud Implementation Lead and Backup Specialist as well as Sr.System Engineer
• Expert Knowledge of LAN/WAN technologies, Network Designing and Firewalls, Cisco ACS, Load Balancers F5’s; VPN technologies including SSL & IPSec technologies, monitoring tools like Solar winds; Nagios, Nimsoft, InterMapper,Netqos and Infobox
• Datacenter Management includes implementation and administration of R2C complete infrastructure.
• Execute Proof of concept with various Virtualized and backup tools and propose, submit teh analysis.
• Tracking project plans and task executed via ITIL and PMP framework.
• Recognized for good ability to build and maintain relationships within teh organization & with customers.
• Excellent Verbal and Written communication skills with teh ability to interact at all Service levels.
• A team player who can also work excellent independently.
• Excellent written and verbal communication skills.

TECHNICAL SKILLS

Operating Systems: Virtualization ESX & ESXi 2.5 - 6.0

MS Windows: Windows Server2000, 2003 and 2008 Server install configure & run high availability SQL, File, Print & Application Clusters.

Hardware: HP C7000 EnclosuresHP Proliant Blade Series ServersHP Flex 10 & Flex Fabric ModulesCisco UCS ChassisCisco Blade ServersCisco Fabric Extenders Configurations

Computer tools and Packages: Nagios, Solar winds, WSUS, VMware, Remedy, Service Now, HPSM, ITIL, and HP Insight Manager.

Storage: EMC VMAX/VNX, Clarion, Netapp Storage Systems.

Multipathing Software’s: EMC powerpath, MS native Powerpath.

PROFESSIONAL EXPERIENCE

Confidential, Miami

Senior Systems Administrator

Responsibilities:

• Day to day system administration responsibilities for ESX and MS windows server based on production, Development environments at production and DR sites.
• Extensive hands on ITIL frame work for change, incident, configuration, and problem management including RCA for reoccurring incidents.
• Technical specialist for VMware & Windows Domain, primarily design and build new solutions for customers who get on boarded with Confidential cloud services in VMware Virtualization and Windows domain.
• Work closely with teh sales team to provide technical noledge about products that may need to sell to teh customers.
• Provide Hardware solutioning for datacenter capacity expansion with CISCO UCS & HP Proliant Server blade systems.
• Extensively worked with VMware Vsphere client, Vsphere Web client, VMware P2V convertor for server builds & incident
• Configure service profiles; install ESXi on Cisco blades & HP Proliant blade series boxes.
• Install and apply patches to ESXi servers with VMware update Manager.
• Quarterly windows OS patching for windows application and database boxes followed by teh ITIL change process.
• Build Virtual machines, data stores, add Vlans, create standard and distributed switches on Vsphere VCenter Servers.
• Build Windows 2008, 2012 OS’es on physical and virtual machines and configure application software’s as per teh project plan sheet.
• Configure server roles on OS’es 2008 & 2012.
• Peer review of changes and SOPs for changes and server builds.
• Implement changes as per teh Change SOPs within teh change window and communicate teh outcome of teh change to business and close teh change with necessary update.
• Add Server CIs to teh inventory management tool and ensure every single CI in teh datacenter is tracked and updated.
• Effectively communicate teh project status to teh project manager on every call and on adhoc basis as necessary.
• Effectively work with storage and network teams on iSCSI, NAS, and SAN storage technologies for provisioning to teh ESX and windows Servers.
• Strong skill set in documenting SOPs and change management documents and maintaining teh version control for each documentation.
• System and user account management and creation in accordance with naming standards.

Confidential, Minneapolis, Minnesota

Senior Systems analysts

Responsibilities:

• Design, Build and Configure VMware ESX, ESXi 4.x - 5.x Servers.
• Design & plan datacenter consolidation, P2V’s & V2V conversion, using VMware standalone convertor.
• 24x7 support model based on teh ITIL framework and handle escalations for Level 3.
• 24x7 holiday support, bridge call handling and reporting on hourly based system health status to teh business.
• Install / Configure VMware VSphere VCenter Server 4.xx - 5.xx, VSphere Server SQL Database
• Install VMware Update Manager, Update Manager Database, ESX & Virtual machine base line & Patch management, ESX host upgrade.
• VSphere single Sign ON (SSO), database, Inventory service configuration.
• VSphere design, Virtual datacenter, Virtual cluster, Resource Pools, Data stores & raw device mappings to Virtual machines.
• Build standard & distributed Virtual switches.
• Add Vlans to standard and Virtual distributed switches, managing networking for Vmotion and guest operating systems.
• Data store migrations to new data stores from new storage arrays.
• Build guest operating servers with MS 2003, 2008, 2012 enterprise editions as standalone & high availability clusters.
• Capacity planning for VSphere cluster groups and deploys / distributes guest operating systems, resource pools.
• VSphere Server heartbeat & Linked mode configurations.
• Roles, performance report & access management at teh VSphere management end.
• Host profile management for ESX hosts.
• Deploy Windows 2008, 2012 server Operating systems on HP ProLiant blade series servers using SCCM & Altris build servers.
• Deploy 2-4 node active/active, active/passive SQL, file & application clusters with EMC SAN storage.
• EMC, VMAX, IBM X1V & EVA8000/ VERITAS SAN storage configurations and Migrations at teh windows Operating system end.
• BMC remedy tickets monitoring and troubleshooting on Windows 2003 / 2008 & 2012 for performance, disk issues, HP ProLiant and blade server hardware issues
• Expertise on Remote management software like HP ILO, HP ‘C ‘Class enclosure configurations, HP Flex Fabric configurations.
• Expertise in P2P Conversions (HP P2P Software).
• HP PSP upgrades, firmware & Bios updates for HP ProLiant & Blade Servers for different generations.
• Manage SAN Surfer software for Qlogic SCSI cards with desired configurations for EMC storage for optimal performance.
• Install and configure various server roles & features on Windows 2008 & 2012 Server operating systems
• Expertise in MS Windows failover clustering for 2003, 2008 & 2012 Operating systems with EMC SAN configurations.
• Deploy VERITAS volume manager; manage SAN disk groups, volumes on MS failover clustering.
• SRDF volumes and mirroring on MS cluster and from storage end using VERITAS Volume Manager.
• Netback 6.0 backup software installation & configuration. Master & media server configurations.
• SCCM patching for Windows 2003 / 2008 & 2012.
• Coordination work with teh other Infrastructure or Application team for project deliveries.

Confidential

Technical Specialist

Responsibilities:

• Design implement infrastructure for projects with Confidential Chemical which includes physical & virtual machines.
• Establish a system’s basic structure, defining essential design features and providing a framework for developers to follow.
• SME for applications and participate in incident calls over bridge and support teh technical teams in case there should be any break in teh flow of work process with applications.
• Supporting datacenter Network, Servers and Application at USA, Michigan.
• Troubleshooting switches, routers, wan links through Intermapper and Server through (Dsview & Rib)
• Create Visio Diagrams for projects part of builds and handover to teh support teams.
• Document Server, Database, Storage, Network and set OS builds for High availability SQL & Application clusters.

Confidential

Project Transition Specialist

Responsibilities:

• Travel to Netherlands set up a KT plan, onboarding documentation.
• Document KT plan, reverse KT plan and offshore teh KT documents to teh delivery centers.
• Gather noledge, document and transition teh noledge to offshore team.
• Setup and run network access/connectivity between sites.
• Access and IDM management for new users.
• Shadowing / reverse shadowing of technical sessions.
• Go live.

Confidential

Project Team Lead

Responsibilities:

• Hands on exposure to local client datacenter, manage 250 HP Proliant, HP ML & IBM eSeries blade servers.
• Handle 15 member team between 3 different datacenter locations in Bangalore, 24x7 operations.
• Manage network printers over 30 numbers.
• Active directory & email server user management and access creations.
• Timbuktu server management.
• Citrix ICA & Metaframe presentation server management.
• Client owned application work flow management and support.
• Network switches installations and Vlan setup on switch ports.
• Vendor coordination and change management support.
• Patching and SCCM support.

Confidential

System Engineer

Responsibilities:

• Installation and maintenance of HP, Acer, IBM Servers & Desktops
• Installation and trouble shooting of all Microsoft products.
• Joined as customer support engineer & promoted as senior support engineer.
• Keeping track of customer calls & providing level 2 support for engineers.
• Got teh service excellence award 2 times.
• Coordinating with vendors for all hardware & warranty issues
• Assembling of desktop computers and Installation of teh Operating Systems like Win9x/Win NT 4.0/Win2000/ Win XP
• Configuration and Maintenance of networks comprising of Win9x/Win NT 4.0/Win2000
• Troubleshooting any hardware and software related problems
• Testing links between modem and switch to ensure fault-tolerance

Confidential

Hardware Engineer

Responsibilities:

• Assembling and trouble shooting of teh Desktop.
• Installation and Configuration of Windows 95/98 and 2000/XP Professional.
• Installation and trouble shooting of all Microsoft products.
• Installation, Configuration and Troubleshooting of MS Outlook/Outlook Express,
• Antivirus Software’s, Internet Explorer and Netscape Navigator.
• Configuring Modems for Internet, Crimping and Cabling.
• Joined as Customer Support Engineer and promoted as Senior Customer Support Engineer.
• Coordinating with vendors for all Hardware and Warranty issues.
• Installation of Operating systems & Raid Configuration.
• Conducting batches related to hardware, N+, MCSA & CCNA
• Managing Servers with respect to user and group creation, user level rights and Permission, Removal of unwanted user, groups, and print Queue, and monitoring disk usage
• Providing support for 50 Machine
• Provide Network Support for local connectivity and ensure minimum downtime
• Installation of latest patches and Antivirus updates
• Troubleshooting of any problems related to hardware, network & systems
• Solving problem related to mailing software like lotus Notes and etc
• Taking daily and weekly backup jobs and run teh archrivals record.