SUMMARY

• Experienced IT Professional with over 7 years of technical expertise.
• Extensive experience deploying, configuring, and supporting Microsoft Exchange Server environments.
• Experience providing resilient solutions for email infrastructures.
• Knowledgeable about High Availability features of Database Availability Groups, Client Access Arrays, CCR/SCR/LCR, and load balancing.
• Vast experience troubleshooting issues with Outlook, Exchange server, ActiveSync and OWA.
• Proficient in database administration.
• Experience configuring, deploying, and maintaining Microsoft Lync Server.
• Adept at deploying server pools, and utilizing clustering and mirroring for high availability of services.
• Experience troubleshooting client and server side issues with Lync.
• Experience with Active Directory implementations and administration.
• OS experience in troubleshooting Windows XP, Vista, 7 (some 8 ) and Apple IOS
• Experience with virtualization via VMWare platform
• Experience providing cloud solutions through Office 365
• Experience with Dell, HP,IBM, and Apple PCs and Laptops ( Cisco IP phones )
• Experience with Anti - virus technologies including- Kaspersky, AVG, Avast, Norton, MacAfee, Microsoft Security essentials.
• Experience in networking and connection solutions. VPNs, LAN,WAN, DNS, TCP/IP
• Experience with SQL and SQL databases.
• Proficient in Microsoft Office Suites . MS Outlook, Word, Excel, Visio, Power Point, MS Lync.
• Experience logging all calls, and results into a ticketing systems.
• Possess outstanding customer service skills.
• Able to maintain a steady and productive flow of business

TECHNICAL SKILLS

• MS Windows 2000/XP Pro/Windows 7/Server 2003/2008/2012
• Red Hat Linux 9.0
• Ubuntu
• Fedora Core X
• Cisco IOS
• Apple Mac 10X
• MSOfficefor MAC & networking for MAC
• Cisco routers hubs switches
• MSOffice
• Internet Explorer
• MS Visio
• Application Installation & Testing
• Exchange 2003/2007/2010/2013
• Office 365
• Lync 2010/2013
• PowerShell
• SQL
• Command Line
• Snooper Tool
• NetMon
• JetStress
• VMWare ESX/ESXi

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Messaging Consultant

Responsibilities:

• Successfully migrated 1500 user mailboxes from Exchange 2013 to Office 365 to create a hybrid deployment for teh business.
• Readied and hardened current messaging infrastructure for teh deployment of teh hybrid environment.
• Applied patches, service packs, and security updates to servers.
• Ran teh Best Practice Analyzer for Exchange and followed Microsoft best practice guidelines for teh hybrid deployment of Exchange and Office 365.
• Created tenant account in Office 365 for teh business unit.
• Deployed ADFS Server in a farm to provide single sign on capabilities.
• Deployed DirSync services for directory synchronization with on premise Active Directory.
• Created migration batched for moves to Office 365.
• Scheduled moves and initiate via PowerShell scripts.
• Tested functionality after migration for users.
• Troubleshot issues with Outlook connectivity, ADFS and DirSync communication.
• Provisioned user licenses on an as needed basis.
• Troubleshot issues with public folder access and delegates.

Confidential, Minneapolis, Minnesota

Lync Engineer

Responsibilities:

• Implemented a Lync 2013 environment for 3000 users to unify corporate communications.
• Deployed virtual servers using VMWare to build out teh Lync environment.
• Deployed IM, A/V conferencing, Persistent Chat, and Enterprise Voice functionality.
• Deployed servers in a pool configuration to provide high availability of services.
• Deployed Edge server for Lync for external communication as well as to authenticate mobile devices.
• Deployed Monitoring services for Lync reporting and call quality analysis.
• Worked closely with teh firewall and security team to open ports and set rules for functionality.
• Troubleshot issues with communication internally as well as externally.
• Troubleshot issues with teh client, user authentication, and mobile devices.
• Used snooper tool and logging to aid in troubleshooting efforts.
• Held training for user and help desk to enhance user adoption and decrease calls to service desk personnel.
• Compiled reports from teh monitoring server and provided to executives on a monthly basis.
• Enabled users for Lync and set policies to allow or prevent functionality.
• Assisted clients through phone call\e-mails with their technical issues. Able to assist clients by providing directions\ solutions over teh phone, via remote connection, or email.
• Provided technical support for Android, Blackberry, IPhone, along with tablets of Android and IOS operating systems when facing issues with ActiveSync or Lync Mobile.
• Added, deleted, modified user\group permissions and access in Active Directory.

Confidential, Minneapolis, MN

Exchange Engineer

Responsibilities:

• Migrated Exchange 2007 to Exchange 2013 for 5500 users.
• Configured virtual servers for teh Exchange deployment utilizing VMWare ESXi platform.
• Designed roadmap for teh migration effort and saw to its on time completion.
• Migrated user mailboxes to teh Exchange 2013 environment and mitigated any issues dat arose.
• Load balanced Client Access servers to provide high availability of services.
• Created Database Availability Groups for teh high availability of teh back end databases.
• Troubleshot issues with OWA, ActiveSync, and Outlook connectivity.
• Decommissioned legacy Exchange 2007 servers after completion of transition.
• Administered in place Lync 2010 deployment.
• Used SCOM to monitor services within Exchange and Lync environments.
• Remedied issues with user logons, latency, and service availability within Lync.
• Added additional from End server to increase availability for Lync.
• Handled administrative tasks within Active Directory.
• Created new OUs, security groups, distribution groups.
• Assisted in resolving replication issues with Domain Controllers.
• Added, deleted, modified user\group permissions and access in Active Directory.

Confidential, Minneapolis, MN

Exchange Administrator

Responsibilities:

• Administered teh Exchange 2010 environment and provided in house support to all users.
• Scheduled and applied security patches and rollups for teh Exchange servers.
• Handled tickets dat were submitted in relation to teh Exchange environments.
• Created additional databases within teh mailbox servers.
• Gave access to shared mailboxes and calendars on an as needed basis.
• Performed critical changes and performance tuning on messaging servers.
• Handled tools like Remedy and attended meetings with clients for approval of changes.
• Resolved technical issues for Microsoft Exchange 2010.
• Managed messaging environment with Exchange Server 2010 & Blackberry servers in various locations.
• Ensured highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting.
• Maintained Server health by checking Performance monitor logs, disk- space utilization, Events viewer reporting and taking corrective measures.
• Followed procedures as per teh ITIL Standard.
• Troubleshot & Administered mail routing / mail flow.
• Co-coordinated with local Level2 admin for resolving teh issue.
• Monitored queues on all exchange Server, configured alerts.
• Performed offline defrag. on databases.

Confidential

Systems Administrator

Responsibilities:

• Assisted clients with Cisco IP phone connection issues.
• Assisted clients with password resets, also unlocking user accounts.
• Replaced or fixed hardware issues for clients.
• Assisted clients with teh setup of new computers after logging them into teh company database.
• Implemented proper recovery procedures for disasters and administered user-accounts’ mailbox.
• Maintained teh timely back-up of important data and management resources.
• Assisted in teh timely recovery of data lost due to software crash or hardware failure.
• Conducted periodic performance tests on existing servers.
• Managed and advised teh deployment of new system designs.