Administrative Assistant Resume Washington, DC - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Gaithersburg, MD

Call Center Agent

Responsibilities:

Answered in bound and completed out bound calls, as well as assisted customers who have specific inquiries regarding hospital bills.
Recognized signals of disgruntled customers and responded calmly and professionally without escalating the call to management.
Updated existing databases with changes and the status of each customer contact.
Follow up on calls, if needed, and completed any associated clerical duties required to resolve matters.
Effectively handled special telephone tasks such as call transfers, taking messages, call backs, hold, and interruptions in an organized approach.
Trained new representative on client specific guidelines and system functions.
Managed daily reports and research needed to effectively provide the information needed to resolve accounts.

Confidential, Fairfax, VA

Patient Care Coordinator

Responsibilities:

Processed medical claims for services provided by Audiologist.
Maintained and updated patient’s charts.
Gathered and processed credentialing documentation for insurance companies.
Performed accounts receivable follow - up/collection to obtain timely reimbursement from various payment sources.
Conducted chart calls to maintain a consistent patient flow.
Processed paper work for manufacturer repairs, loss and damage, and return claims.
Reviewed, processed, and documented manufacturer invoices.
Balanced financial reports, deposits, and insurance EOBs.

Confidential, Fairfax, VA

Patient Care Coordinator

Responsibilities:

Schedule and confirm appointments.
Check patients in and out, collect and record payments, and track revenue and accounting activities.
Conduct outbound telemarketing calls to patients.
Verify patient information, billing/insurance data, request third party prior authorization as needed.
Responsible for a variety of administrative tasks, which include typing, filing, inventory, mail and verifying the status of and checking in hearing aid repairs.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

Assembled information and instructs clients regarding tax submission processes.
Scanned and entered client’s tax information for processing; then review to ensuring accuracy of content of data entered into a variety of systems.
Contacted clients regarding IRS issues; answers and act on a variety of non technical inquires using my knowledge of office procedures; referring other matters to appropriate staff.
Independently provided administrative and clerical support functions as needed to office staff.

Confidential, Oak Park, IL

Medical Administrative Assistant

Responsibilities:

Received and greeted patients.
Screened and directed all telephone inquiries regarding medical appointments, copies of records, billing, and prescriptions refill requests as appropriate.
Scheduled and confirmed doctor’s appointment with patients, cancelling appointments as needed.
Created and managed patient’s files by keeping accurate and up-to-date records; using office automation/word processing software programs.
Also, created, established, and maintained physical medical records folders.
Review and completed insurance and other medical forms.
Prepared and submitted patient’s information for billing; recognizing and transcribing medical terminology.

Confidential, Chicago, IL

Hospital Biller

Responsibilities:

Billed hospitals, insurances, and patients for orthotic and prosthetic devices.
Contacted hospitals and insurances regarding their coverage policies and contractual agreements with Confidential .
Trained MAs on the billing process was well as insurance policies.
Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts.
Managed daily billing reports for the OM.
Reviewed billing edits and provided insurance providers with correct information.
Contacted doctors regarding medical documentation needed for timely billing.

Confidential, Chicago, IL

Customer Services/Medical Compliance Representative

Responsibilities:

Managed call center; received and refers calls or directed visitors to staff or other offices as appropriate.
Receives and reads incoming correspondence, emails, and reports regarding customer issues; often communicating with state representatives as deemed necessary.
Trained new staff; providing coaching and feedback on call center and walk-in customer service procedures.
Contacted health care providers to verify dependant medical care coverage.
Analyzed and assisted in supervisory and senior management calls resolving noncompliance issues.