SUMMARY:

• ITIL Certified Infrastructure Solution Consultant with 10+ years of experience in designing, customizing and implementing robust, secure, scalable systems in Telecom and e - Commerce.
• Consultation experience in pre-sales activity of integrated global delivery model which includes requirement gathering, gap analysis and providing comprehensive solution for infrastructure management.
• Helped develop and implement transition management plan for development and run teams as a part of onboarding process at client sites.
• Worked as an Solution Consultant for end to end infrastructure solutions that included planning models for managed services, understanding the technical landscape and making recommendations, optimizing staffing at client site for efficient service delivery.
• Helped clients understand their infrastructure implementation landscape and evaluated vendor quotes based on the predefined parameters of performance, industry best practices, cost and network requirements.
• Experience of implementing network management systems for monitoring of fault management, configuration management and performance management of large networks and in IT Managed network Service Environment.
• Lead teams of engineers on production support and new implementations. Coached and mentored junior team members on technical problems.
• Facilitated and collaborated with cross-functional teams of database systems, networking, provisional and applications team to come up with networking roadmaps
• Reviewed and approved functional specifications and overlooked the configuration of any enhancements.
• Reviewed and verified the designs before delivering it to the Development teams.
• Conducted solution walkthrough for delivery teams and facilitated user acceptance testing of solutions.
• Monitor system performance, utilization, trending, capacity planning and ensure system availability and reliability
• Provisioning of the client’s network devices into the monitoring appliances and conducted maintenance activities.
• Integration of ticketing tools with monitoring tools and mapping attributes for the same and prepared Client specific Dashboards for service related and availability metrics.
• Expertise in developing and deploying reusable assets (shell, Perl and ASL scripts) for automation and testing.
• Experience in implementing ESM tools like EMC SMARTS 7.2, Science Logic 8.1.1, x-Matters 5.1, Solar winds and CA e-Health 6.2 (Distributed), ConfigStore on Unix, Solaris and Windows servers.
• Hands-on experience in creating Perl and shell scripts for automated update of software through the organization and customized system health check reports.

TECHNICAL SKILLS:

Operating Systems: Windows 98 / NT, Linux, Unix and Solaris 10

Tools: Bugzilla, JIRA, Putty, ethereal, Wireshark

Microsoft suite: Visio, Word, Excel, Power point, Outlook, MS Project

Version Control Tool: SVN, Clear case

Scripts: UNIX Shell Scripting, PERL, ASL (Adapter Scripting Languages) and Basic Python

Database: MS SQL server 2005, 2008, Oracle 11g

Tools: Putty, ethereal, Wireshark, Bugzilla, Jira, ServiceNow

Microsoft suite: Visio, Word, Excel, Power point, Outlook, MS Project

Languages: C and C++, java script

NMS Suits: EMS Smarts Suits, CA e-Health, Config Store, Worked on Science Logic, Solar Winds and x-Matters

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant

Responsibilities:

• Lab Manager:
• Keeping the Labs up and ready for MTE/STG testing of Restaurant Software Releases a
• Resolving issues around Restaurant devices in its IT Infrastructure
• Providing technical support for systems administration for restaurant systems, servers, application support and hardware configuration.
• Upgrading new project releases
• Monitor local system operations and investigate system issues
• Create automated scripts to use as a tool to manage web logs
• Applying new configurations on Routers of Specific Labs
• Providing technical support to the testing teams facing issues in the Test Labs
• Back Office Application Testing:
• Manual Testing of Back Office System MyStore application
• Preparing Estimations and discussing with Client after a Requirement understanding session.
• Test case designing for new changes and fixes and getting the signoff over the approach

Confidential

Responsibilities:

• Creating Testing Artefacts like Test Plan, Test Completion Report, Defect Log, Observations Log, Daily Status Report, Weekly Status Report
• Highlighting Critical Defects to Product Team and supporting during their analysis
• Defects Logging, assignments and tracking status by various CRM tools like ServiceNow and Jira.
• Mentoring and providing Knowledge sharing sessions to new team members
• Documenting All learnings, best practices, defect tracker and other process related documents for future
• Maintaining all the project and process related documents at a common repository using version control access to multiple teams involved in the project

Confidential

Sr. Business Technical Analyst

Responsibilities:

• Provided technical customer support for systems administration for restaurant systems, servers, application support and hardware configuration.
• On-call technical support to Restaurant system operations, users, and remote sites.
• Monitor local system operations and investigate system issues.
• Create automated scripts to use as a tool to manage web logs.
• Contributing towards Problems Management by performing proactive/reactive incident analysis for identifying recurrent issues or a problem that may contribute to a huge volume of incidents and perform/ provide reports for root cause analysis.
• Responsible for transitioning knowledge from meetings, discussions, brainstorming sessions.
• Task assignments and tracking status by various CRM tools like ServiceNow and Jira.
• Performing GAP analysis, identifying risks within the project and communicating them with the stakeholders.
• Managing War room Meetings, Business/ IT meetings, change management for development into the US market to avoid any adverse impact in business.
• Responsible for status reporting, ensuring the quality of deliverables and handling escalations.

Confidential

Solutions Consultant and Support Analyst

Responsibilities:

• Maintaining all the project and process documents at a common repository using version control access to multiple teams involved in the project.
• Documenting all learnings as best practices, code reviews, defect tracker and other process related documents for future .
• Conducting and refresher sessions for new joiners and resources within the team. Conducting knowledge sharing sessions with multiple teams.

Confidential

IMS Consultant

Responsibilities:

• Understanding the current network tools Landscape. Identifying the Gaps in terms of process and pain points while supporting network tools.
• Prepared an enhancement proposal around the process in place and approach in using Science Logic.
• Providing support for implementing feasible solutions while transitioning to proposed solutions.
• Prepared system details and Technical details document.
• Collaborated with the production support team and build team to create solutions for any defect change request and continuous improvement requirements
• Resolving tickets against monitoring applications issues which would come via Service Now.
• Day to day monitoring of the ServiceNow queue.
• Commissioning and decommissioning of the network devices to Kellogg's managed network.
• Providing access to users and educating them how to do basic activities on x-Matters.
• Providing historical reports from Science Logic based on different scenarios.
• Network reconciliation activities where in Network Inventory and Science Logic Inventory to be on the same page.

Confidential

Solution Designer

Responsibilities:

• Gathered business requirements and converted them into functional and system requirements.
• Understanding the currently used tools used in NAS for its L1, L2 and L3 support.
• On the job gap analysis and pain points identification.
• Preparing the detailed analysis document of the Gaps found and Pain points and proposed enhancement in terms of process and technical workarounds.
• Providing walkthrough of enhancement proposals for NAS to the business teams involved.
• Requirement gathering and analysis, solution design for the CE stories, design document preparation and walkthrough of the design to the delivery team.
• Handled complex designs in OTM domain which deals with the high-speed optical devices and in Metro core domain.
• Handled complex design for modeling of services in OSA network in BT open-reach and enrichment of the alarms.
• Worked on Designs for new network or Network change or new devices coming in OTM domain Surveillance platform.

Confidential

Technical Consultant and Developer

Responsibilities:

• Understanding of the requirement and analysis of the tasks involved. Segregating the tasks based on the impacted components.
• Coding for Processing of the received data in OSSDI as part of new requirement.
• Modeling of devices from OSSDI interface using ASL scripting.
• Handling of new alarms in Metro core and OTM domain using ASL scripting.
• Have used hibernate in OSSDI for interacting with MySQL and Oracle databases.
• Created a small reusable asset for testing.
• Involved in the end to end Integration Testing of OSSDI and in SMARTS.

Confidential

Developer

Responsibilities:

• As a SME for SMARTS which involves providing information on Smarts and gathering requirements and verifying the elaboration design and requesting for missed parameters in the design.
• Implementation and Configuration on the basis of requirement and developing new capabilities for new requirements coming in from the contract.
• Developing new capabilities in Perl and shell scripting.
• Automating development of DLSS functionality for the contracts.
• Providing / Demo to customers whenever required.
• Generate reports of devices in the underlying network using Perl as and when required.
• Automating reports for discovered devices and pending devices.
• Backup activities on server.

Confidential

Admin

Responsibilities:

• Understanding the design and configuring the systems based on design.
• Developing new capabilities as required.
• Getting systems into a managed network.
• Generate reports of devices in the underlying network using Perl as and when required.
• Automating reports for discovered devices and pending devices.
• Backup activities on server.

Confidential

Developer

Responsibilities:

• Development of Authentication part in implementing SNMPV3 protocol.
• Analysis of the requirement and to identify the modification area.
• Implementing solutions and integrating with other parts of the system.
• Testing Device deployment process for SNMPV3 Devices.

Confidential

Developer

Responsibilities:

• Development of the result parser.
• Development of Command Generator to create an XML file
• Unit testing and load testing of the result parser and the Command Generator
• Testing the whole process.
• Understanding the parameters in the scope design.
• Validating parameters.
• Preparing shell scripts for SMARTS and e-Health Application to collect configuration information from servers.
• Preparing PERL script for fetching the services and applications and the hardware parameters of the system.
• Creating Shell script for Audit server, SLA Server, Solaris server.
• Testing of the scripts.
• Managing scripts on SVN.