SUMMARY

• Confidential is an experienced Business Analyst and Project Manager with a nine year consulting background.
• He has in depth project experience in Requirement Gathering, Program Management, Business Systems Analysis, QA/Testing the creation of Business and System Requirement Documents, Use Cases, User Interface Specifications and Process Design Summaries etc. He has worked in multiple environments including Waterfall, RUP and AGILE.

SKILLS

• Requirements and Design gathering of functional and technical requirement specifications through design sessions with business users and Subject Matter Experts etc.
• Use Case and User Interface creation with close client collaboration
• Project Management Office Responsible for PM and BI aspects of Issues, Risks and Critical Dependency's as well as Resource Allocation, Budgeting and Forecasting
• Program delivery in accordance with timeline, scope, budget and quality objectives approach definition and hands-on oversight to ensure successful business case benefits
• Quality Assurance working as a liaison between developers, testers and the business to isolate defects, ensure coverage and strategize for system testing
• Full SDLC experience in the implementation of web based applications using Microsoft .NET
• Skilled at modeling Excel spreadsheets proficient with the use of pivot tables, VBA and complex formulas for data analysis, interpretation and reporting purposes
• Business Intelligence reporting using SQL for data modeling, report generation, and data cleansing
• Training Materials creation of training materials and leading of subsequent training sessions for end users and super users etc.
• Experience with administrating requirements using Borland Caliber and Rational RequisitePro
• Trained in iRise prototyping, SQL using Oracle 10g, and Visual Basic .Net

Confidential

Role: Senior Enterprise Analyst

• Project: A neural network based call routing technology that enhances contact center performance by optimally paring agent and caller personalities based on real time predictive analytics
• Expanded pilot deployments to enterprise scale by aligning key stakeholder incentives and optimizing client value, increasing enterprise revenue from 500k to 7 million in 4 years
• Analyzed and evaluated client needs for appropriate deployment of SATMAP technology
• Designed, managed and deployed a comprehensive Change Management training initiative
• Reduced overall client attrition by 34 by renegotiating commercial agreements

Confidential

Corporate Governance Initiative MENA Region

• Role: Monitoring and Evaluation Specialist
• Project: Corporate governance capacity building initiative spanning five countries
• Engineered a monitoring and evaluation tool to determine the success of project outputs by outcomes and impacts
• Worked with regulators, stock exchanges and public and private companies to improve the corporate governance environment in the Middle East and North Africa

Confidential

Operational Management Emergency Response Portfolio

• Role: Asset Allocation and Ops Consultant
• Project: Designed and implemented Business Intelligence tool to optimally allocate procurement funds across organization's 38 million grant portfolio to support critical business decisions
• Managed targeting, budgeting, forecasting, procurement and financial and narrative reporting

Confidential

Grant Administration Tool Project Atlas

• Role: Lead Business Analyst
• Project: Solution definition and execution of a Microsoft CRM and SharePoint based grant management system for the organization's 4 billion endowment
• Worked with business users and Subject Matter Experts to perform requirements analysis and gather functional specifications
• Authored the Business Requirements Document and System Requirements Document and subsequently managed the development effort
• Designed, managed and conducted all Quality Assurance activities relating to this project
• Provided training for the end users on how to use the new system

Confidential

Role: Business Analyst Requirements Administrator

• Project: Solution definition phase of a 17 million web based Policy Administration and Pricing Tool development effort
• Worked with business users and Subject Matter Experts to perform requirements analysis and gather functional specifications
• Defined, analyzed and prioritized issues and risks in order to document functional requirements.
• Lead Joint Application Design sessions with end users to create Use Cases for the Pricing Tool, as well as in order to baseline and enhance Policy Administration requirements
• Used Borland Caliber extensively to manage Business, System and User Functional and Non Functional requirements as well as Business Rules
• Performed a Business to System Requirements trace in order to ensure adequate coverage as the latter SRS was created by a third party generated weekly Requirements Traceability Matrix

Confidential

Role: Business Analyst

• Project: Solution definition project to decrease GM's Global Sales Reporting Analysis data load time for quicker Blue Book generation, a critical Business Intelligence report
• Directed discovery workshops and interviewed client analysts to understand process flows and identify key issues, bottlenecks and requirements
• Created a Process Design Summary along with Business and System Requirement Documents as well as User Interface mockups for the solution definition
• Performed deliverable Configuration Management using SharePoint and SourceForge, and generated weekly Requirements Traceability Matrix

Confidential

Role: Business Analyst and Requirements Administrator

• Project: Requirements and Assessment phase of a 180 million Retail Workbench project to manage GM's global Sales, Servicing, Order and Parts operations
• Worked collaboratively with teams in the United States, Germany and the United Kingdom to consolidate Business, System and User, Functional and Non Functional Requirements and Wire Frames using Rational Requisite Pro and iRise
• Facilitated Global Requirements Sessions, generated Requirement Reports based on Business Intelligence and Reconciliation needs and created weekly Requirements Traceability Matrix

Confidential

Role: QA Analyst

• Project: Iterative development of a 146 million web based .NET Policy Administration solution to replace a 30 year old COBOL based Mainframe system
• Collaborated between Developers, Testers and the Business in an AGILE environment to ensure adequate requirements coverage devised a Final System Testing strategy by isolating test case requirements from the client's proprietary requirements format in order to create the Final System Test plan
• Lead a client visit to aid Progressive Directors with a structural shift in their QA organization that was moving from an application specific 'siloed' model, to a more efficient, matrix based 'centralized' model
• Created a Staffing Fulfillment Lifecycle tracker in order to enhance Capgemini's response to anticipated client needs

Confidential

Role: Process Analyst

• Project: Development phase of an 18 million web based .NET policy quoting platform project.
• Analyzed policy data by using pivot tables and VBA in Excel to generate Business Intelligence reports that facilitated client management with key decision making
• Mentored QA Analysts with the development of Test Scenarios, Test Cases and Test Scripts using Use Cases, Wire Frames and Screen Specifications
• Developed a low cost, high value AGILE testing approach that promotes development synergies through Business-Tester-Developer collaboration
• Instituted Production Process Flow best practices and enforced a RACI Responsible, Accountable, Consulted, and Informed matrix to enhance speed and effectiveness

Confidential

Role: PMO Analyst

• Project: Implementation phase of a 26 million PeopleSoft Human Resources, General Ledger and Accounts Receivables implementation for Kelly Customer Processing
• Created a resource allocation, budgeting and forecasting system in MS Access with critical Business Intelligence reporting capabilities to aid management decisions through the life of the project
• Enhanced the Issues, Risks and Critical Dependencies database to incorporate necessary Business Intelligence reporting capabilities needed by management
• Created in depth user and technical documentation for client analysts and managers