SUMMARY:

• Detail - oriented professional with 10 years of IT Project Management experience driving large scale system implementations from conception through implementation and support.
• Over 20 years of systems experience in the full systems development lifecycle delivering supply chain systems including vendor packages and custom development.
• Demonstrated the leadership and oversight necessary to manage an IT solutions delivery team to deployed strategic solutions that enabled the business to deliver on Confidential and department goals including 4 years of application maintenance and support using ITIL principles.

TECHNICAL SKILLS:

Microsoft Office: Microsoft Project, Clarity, Microsoft SharePoint, Microsoft Visio, IBM Mainframes, Cobol, JCL,

Cool:Gen, DB2, Teradata, Unix

Windows Servers: Oracle, SQL Server, JDA Warehouse Management System, JDA Warehouse Labor Management SystemJDA Transportation, Majure Data RF Navigator, DMSI DPlus

PROFESSIONAL EXPERIENCE:

Confidential, Mooresville, NC

IT Software Engineering Manager

Responsibilities:

• Managed all key technical IT project decisions throughout SDLC for a $15 million JDA WMS upgrade including resource and cost estimates, business system design, technology and infrastructure and seamless integration to backend inventory and replenishment system for a successful implementation in two facilities.
• Managed all key technical aspects of a $50 million project to deliver new IT systems for a direct fulfillment center through analysis and design. Responsible for software vendor assessments and selection, IT resource and cost estimates, oversight and system design decisions, selection of end user devices, vendor management and negotiation of SOW’s and maintenance contracts.
• Collaborated with our business partners to assess and estimate multiple new IT system requests including proof of concepts, new solution evaluations and system enhancements to support business needs.
• Maintained productive software vendor relations for timely and quality-focused systems support and maintenance.
• Managed ongoing tracking of open PBIs/PKEs, prioritization of maintenance changes for monthly releases, monthly maintenance cycle for on-time delivery of fixes, and reporting of performance metrics to executive management and IT leadership.

Confidential

IT Solutions Service Delivery Manager

Responsibilities:

• Partnered with multiple project teams to ensure standards for supportability and compliance were defined and developed during the project to ensure a smooth transition to system support.
• Directed team of 30+ managed services and internal resources for maintenance and support of more than 40 supply chain systems encompassing transportation, demand and inventory replenishment and distribution decreasing open PBI’s by 50%.
• Collaborated with business partners to define, develop and maintain Service Level Agreements for all systems used to ensure managed.
• Implemented ITIL best practices to manage the maintenance and support of supply chain systems allowing for accurate tracking and reporting of performance metrics on a monthly basis.
• Provided 24/7 support for issues and outages coordinating with all areas of IT to manage changes and resolve production outages within agreed upon business SLA’s.
• Drove team to perform in-depth root cause analysis to slash critical system outages from over 20 a month to <10.
• Motivated, mentored, evaluated, and guided staff in career advancement processes.
• Governed maintenance/support contracts for 10+ supply chain-related vendors

Confidential

Applications Project Manager

Responsibilities:

• Commanded team of 14 in fulfilling maintenance and support activities for more than 10 supply chain distribution applications.
• Championed efforts to lower monthly open incidents by 25% and curtail open PBIs across distribution systems by 30%.
• Manage the vendor and a small team of 4 resources to upgrade the Infor Enterprise Asset Management system through the full lifecycle.
• Managed the implementation of Majure Data’s RF Navigator WMS in three millwork facilities, successfully replacing paper-based method; governed project throughout SDLC including estimates, project planning,
• Managed a team of about 25 mainframe and UNIX developers along with two vendor partners through redesign, development and testing to implement the Red Prairie Warehouse Management System in 15 flatbed distribution centers allowing for systematic tracking and management of inventory saving several million in inventory loss.

Confidential

Senior Systems Analyst

Responsibilities:

• Successfully drove three separate tracks of work to support the launch of three new Transload distribution centers allowing enhanced inventory management processes and saving millions of dollars in import transportation costs and port fees.
• Aligned, mobilized, and directed team of 14 IT analysts and developers through entire SDLC to make changes to ~150 COBOL programs and related JCL to support new distribution center processes.
• Responsible for collaborating with and mentoring junior technical leads for successful delivery of IT systems and processes for the Transload distribution centers.
• Expertly coordinated and lead full-scope SDLC including delivery of IT estimates, project planning design, development and implementation support for NCR Teradata Demand Chain Management system to facilitate seasonal sales profiling, vital to accurately forecasting and determining inventory needs.
• Designed and executed a full vendor RFP with 5 vendors and assisted the business with final selection of a new software vendor for seasonal profiling of inventory sales.
• Led a team including 10 members for both Cobol/DB2 and Cool:Gen development through entire SDLC for successful delivery of several large supply chain system enhancements including initial estimates and planning

Confidential

MIS Analyst

Responsibilities:

• Steered implementation of new vendor management system within rigorous schedule and financial requirements by proficiently directing 10 analysts and developers throughout SDLC for both Cool:Gen client server application and batch Cobol/DB2 processes.
• Responsible for leading a team of 8 analysts and developers through the planning, analysis, design and develop of a Cool:Gen client server application for a new merchant pricing system.
• Collaborated closely with the batch systems team lead on the merchant pricing system to assist in design issues and ensure a full cohesive system was delivered to the business.
• Provided all detailed estimates for new vendor management and merchant pricing online systems and assisted with the development of the project plan

Confidential

MIS Analyst

Responsibilities:

• Completed the analysis, design and development of multiple Cobol programs and JCL to feed data and execute IBM’s Inforem application as part of a new inventory replenishment system.
• Completed analysis, design and development of multiple client server screens using Cool:Gen and DB2 as part of a new replenishment system to generate orders for stores.
• Assisted developers with questions and issues in the design and testing of both client server screens and batch processes for the replenishment system

Confidential

Programmer

Responsibilities:

• Developed multiple programs in a mainframe environment using COBOL, DB2 and JCL for supply chain systems.
• Designed and developed the store signage system using Cool:Gen client server, DB2 and mainframe COBOL