Software Analyst Resume

SUMMARY

Around 8 years of experience in IT industry with the entire software development life cycle in Retail, Core Banking, Warehouse Management and Supply chain Management, embedded domain Development using Oracle Pl Sql C/Unix, Pro *C Technology, JDA Red Prairie WMS tool.
Applied various design patterns in most of C Applications, debugging the application with gdb and dbx tools.
Enhanced various areas of fulfillment like receiving, picking, shipping, Yard Management, Ship management and Cycle counting areas to effectively move the product movement from Confidential ’s regional distribution centers to Confidential ’s Stores and other fulfillment facilities.
Developed new functionalities for Lowes Legacy Warehouse management application and implemented them successfully for “Direct to Customer” program.
Integrated the Lowes systems with Sterling Order management and Kewill Shipment management systems for “Direct to customer” functionality implementation which ship products from Warehouse to Customers.
Solved close to 2000 L2/L3 tickets in production support for Distribution systems Legacy and Red Prairie WMS systems, Dematic/Intelligrated Sortation sorter systems, RFN Majure Data systems for Millworks applications.
Recovered the Centralized and Distributed WMS systems during System outage Critical/High Priority Incidents by closely working with Operations command center and Vendors.
Implemented alerts using BMC portal to prevent severity outages using Shell, AWK, SED scripts.
Managed Incident management and Problem Management for Distribution operations through BMC Remedy portal for Lowes Regional distribution centers.
Worked on production environment within SLA and 24/7 support and also handled after hours support and weekend support.
Modified Citibank core banking switch applications, credit host, card management systems according to growing business needs.
Implemented RBI regulatory mandates for Citibank ATM’s.
Outstanding customer service skills resolving technical issues and educating end - users.

TECHNICAL SKILLS

Operating Systems: Windows, Linux, UNIX

Programming Languages: C, Pro *C, Oracle Plsql,MOCA

Database: Oracle SQL, Sybase

Scripting Languages: Shell, Awk, Sed, Perl.

Tools: Remedy, Quality Center, Eclipse, Oracle SQL DeveloperSecure Net Term, Putty, GDB, DBX, SQL Server Management Studio, JDA Red Prairie Warehouse Management Systems

PROFESSIONAL EXPERIENCE

Confidential

Software Analyst

Responsibilities:

Developed and enhanced the Lowes customized Warehouse Management application for receiving, picking, loading, trailer management, yard management, Cycle counts, non-conveyable and sorter operations according to the growing business needs.
Participated in Disaster Recovery operation and recovered the Warehouse management application.
Proactively prepared shell scripts to monitor the order flow and fulfillment of the same during Holiday season.
Actively participated in Severity outages and recovered the application from failures within the SLA.
Extensive experience in batch process monitoring and recovering it from failures.
Worked closely with Majure data RFN application, DMSi Order management Systems, IBM Sterling Order management systems, Dematic and Intelligrated Sortation systems and conveyors.
Managed Incident management, Problem Management and ran Client escalation meetings.
Worked as onsite coordinator managing a team of 8 offshore team members.
Tested the existing application for Unix box migration from p4 to p7.
Handled on-call support, weekend support for over an year of the project.

Confidential

Programmer Analyst

Responsibilities:

Requirement Analysis and discussions with the clients on weekly calls.
High level Design document preparation and present them in the review meetings with clients.
Detailed Design document preparation.
Coding (involves policy rule coding, sequence flow, status flow and using C, Pro *c, Oracle Pl sql procedures)
Onboarding Entry Level Trainee’s and Mentoring team technically.
Preparation of unit test cases and document them in HP quality center 11.0
Unit testing the modules before submitting the codes for checking in repository.
SIT support.
UAT support.
Production support.
Preparing user documentation for training team members at the Lowes Regional Distribution Centers.

Confidential

Programmer Analyst

Responsibilities:

Requirement Analysis.
Estimation.
Design development.
Coding C, Pro *c, Oracle PlSql .
Unit Testing.
Creation of simulator to automate the testing.
Integration testing with the simulator.
UAT support.
Production support.

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