SUMMARY

• SYSTEM ENGINEER with good expertise of 7 years and hands on experience on SCCM 2007,2012,2103 and 2107
• Experience in working with the debugging tools like, Filemon, Regmon, Procmon, Dependency walker.
• Worked on Various Applications with automated scripts using Microsoft Installer (MSI), Wise Scripts (WSE), Wise for Windows Installer, Wise Package Studio Professional, and InstallShield AdminStudio 2015, 2019 to automate the installations
• Well versed with Windows Registry, File System, Services, Devices, Security
• Worked on various Application packages for Windows XP, Windows Vista, and Windows 7, Windows 8 and Windows 10.
• Coordinate the packaging and deployment of applications and Patches to a distributed systems desktop environment.
• Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches)
• Experience by Creating Packages, Programs, Advertisements, Collections.
• Experience of Application virtualization solutions and Streaming solutions (App - V).
• Experience in working on GPO and Active directory.
• Experience in troubleshooting SCCM client health and package related issues.
• Experience in VB Scripting, Windows Scripting, and Wise Scripting for creating Custom Actions.
• Experience with VMWare for creating operating systems.
• Experience with Windows Technologies (Desktop, Server and Terminal Server) and having good communication and documenting skills.
• Good knowledge of Windows Registry, File system, Services, Devices and Security.
• Working with team and managed difficult packages.
• Interacting with Application Owners (End-Users) and Application Testers to troubleshoot and debug application configuration and deployment issues.
• Ability to communicate with clients to accurately determine timeframes for Application packaging and deployments.
• Created batch files for manual installs.
• Team player with a great learning attitude, excellent analytical and quantitative skills and good interaction skills
• Self-motivated, detail oriented, organizes with a strong ability to multitask.

TECHNICAL SKILLS

Packaging Tools: InstallShield Admin Studio 2015 & Wise Packaging Studio

Deployment Tools & Others: SCCM 2012, SCCM 1910, SCCM 2010, SCCM 2103

Virtualization Tools: VMware Workstation, VMWare vSphere & App Volumes

Debugging Tools: FileMon, RegMon, Process Monitor, Process Explorer, OrcaWindows Installer Log Utility Tool

Scripting: Windows Script, Wise Script, and VBScript, VB.NET, VBA, PowerShell, Windows batch script.

Operation Systems: Windows Server 2008, 2012 and 2016 Win 7, Win 8 & Win 10

PROFESSIONAL EXPERIENCE

Confidential, Jackson, MI

System Engineer

Responsibilities:

• Expert level knowledge of Microsoft Systems Center Configuration Manager (SCCM) deployment, administration, configuration, troubleshooting, & maintenance
• Troubleshooting SCCM issues for OSD deployment in new devices as well as old devices and injected driver packages and created PowerShell scripts.
• Capability in supporting a global Active Directory (AD) infrastructure with several thousand users in a mixed Windows
• Worked with SCCM to create collections, packages, advertisements and deployed software packages. Has customized the applications and also automated all SCCM Console activities using VB Script and PowerShell 4.0
• Create SCCM Configuration Items and Baselines, SCCM collections, SCCM reports and Queries.
• In - depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues
• Involved in the Migration of Exchange 2010 to Microsoft Office 365
• Regular SCCM client and backend maintenance and upgrades.
• Monitor Microsoft SCCM Platform health and mitigate identified problems
• Extensive knowledge of Active Directory, Security Groups, OU's, Managing Shared Resources, Account Management (Creation, Deletion, Maintenance), and GPO validation/management/implementation
• Responsible for troubleshooting SCCM 2012 server issues and SCCM 2012 operational issues, including disaster recovery, server performance, SMS site health, and software deployments.
• Monitor health of distribution points as well as content being distributed throughout the enterprise.
• Managing users in AD DS, managing policies in AD.
• Deployed OS and application by creating task sequence through PXE boot and USB flash drives.
• Monitored and protected every pc of an organization through SCCM and SCEP and updating in daily basis for up-to-date security.
• Responsible for regular patches in all system including file server and AD.
• Monitor SCCM infrastructure for errors and troubleshoot for resolution.
• Responsible for troubleshooting SCCM 2012 server issues and SCOM issues, including disaster recovery, server performance, SMS site health, and software deployments.
• Experienced in deploying, troubleshooting, and reporting Microsoft patches using SCCM and WSUS
• Knowledge of task sequence creation, software distribution, collection concepts, monitoring clients, supporting Endpoint protection within SCCM.
• Deploying Windows images using SCCM and creating Group Policy authoring, deployment, troubleshooting and reporting.

Confidential, Columbus, OH

System Engineer

Responsibilities:

• Used Install Shield Admin Studio 2015 for repackaging applications and create transforms for Vendor MSI's.
• Created and deployed software application packages using APP-V. Automate the applications for software distribution using InstallShield.
• Repackaging foreign software installations with Admin Studio 2015 using Repackaging tool.
• Assisting with the troubleshooting of applications in relation to application packaging and virtualization.
• Create SCCM Configuration Items and Baselines, SCCM collections, SCCM reports and Queries.
• Troubleshoot Microsoft Software Center 2012 specific issues related to both client and back end.
• Involved in the Migration of Exchange 2010 to Microsoft Office 365
• Regular SCCM client and backend maintenance and upgrades, Monitor Microsoft SCCM Platform health and mitigate identified problems.
• Manage and monitor deployment of all software, patches, critical updates and service packs on a timely basis in a physical and virtual environment.
• Monitor health of distribution points as well as content being distributed throughout the enterprise.
• Planning and implementation of software deployment to client workstations using management tools such as SCCM 2007 R2 and SCCM 2012 R2.
• The utilization of various scripting methods including VB and PowerShell to automate processes.
• Ensuring all new and proposed software is tested with existing desktop images prior to deployment.
• Knowledge of Active Directory, REGEDIT and REGEDT32.
• Experience in troubleshooting issues related to Environment variables and system variable set by operating system and Application.
• Working on Installshield AdminStudio, wise package studio and Admin studio 2015 repackager to create MSI packages to deploy on to windows 10 32bit and 64 bit workstations.
• Created silent installs to various vendor applications and also created Transforms to vendor MSIs using InstallShield Tuner and Orca.
• Used InstallShield Editor for editing and building MSI for the application.
• Tools used includedFilemon, Regmon and numerous other monitoring tools like Process monitor and Process Explorer etc., and investigative utilities.
• Responsible for troubleshooting Applications that fail during Deployment though SCCM 2012 and SCCM2007 R2.
• Responsible for creating wise, VBscripts to automate exe applications.
• Expertise in writing custom actions using VB script.
• Experience in troubleshooting package issues using third party tools like Process Monitor, Process Explorer.
• Testing applications in different user profiles (Admin and standard Users) make sure that they function properly for all users on the managed Windows 7 and Windows 10 Platform.

Confidential, Richmond, VA

Application Packager /SCCM Engineer

Responsibilities:

• Used Install Shield Admin Studio 2015 for repackaging applications and create transforms for Vendor MSI's.
• Created and deployed software application packages using APP-V. Automate the applications for software distribution using InstallShield.
• Repackaging foreign software installations with Admin Studio 2015 using Repackaging tool.
• Assisting with the troubleshooting of applications in relation to application packaging and virtualization.
• Engineering of a standard desktop platform as well as end user experience design and implementation.
• Experience assisting with developing a deployment plans for Enterprise Level Software deployments.
• Define packaging standards and streamline the processes.
• Create SCCM Configuration Items and Baselines, SCCM collections, SCCM reports and Queries.
• Troubleshoot Microsoft Software Center 2012 specific issues related to both client and back end.
• Involved in the Migration of Exchange 2010 to Microsoft Office 365
• Regular SCCM client and backend maintenance and upgrades.
• Monitor Microsoft SCCM Platform health and mitigate identified problems.
• Manage and monitor deployment of all software, patches, critical updates and service packs on a timely basis in a physical and virtual environment.
• Monitor health of distribution points as well as content being distributed throughout the enterprise.
• Planning and implementation of software deployment to client workstations using management tools such as SCCM 2007 R2 and SCCM 2012 R2.
• The utilization of various scripting methods including VB and PowerShell to automate processes.
• Ensuring all new and proposed software is tested with existing desktop images prior to deployment.
• Knowledge of Active Directory, REGEDIT and REGEDT32.
• Experience in troubleshooting issues related to Environment variables and system variable set by operating system and Application.
• Working on Installshield AdminStudio, wise package studio and Admin studio 2015 repackager to create MSI packages to deploy on to windows 10 32bit and 64 bit workstations.
• Created silent installs to various vendor applications and also created Transforms to vendor MSIs using InstallShield Tuner and Orca.
• Used InstallShield Editor for editing and building MSI for the application.
• Tools used includedVMware 6,Filemon, Regmon and numerous other monitoring tools like Process monitor and Process Explorer etc., and investigative utilities.
• Experience in creating VMware App Volumes, Application Pools, Application stack and writable volumes
• Configure App Volume manager & install App Volume agent on desktops.
• Built a provisioning virtual machine for App Stacks and Writable volumes
• Created workstations build records using VMware and we build the packages on VMware.
• Responsible for troubleshooting Applications that fail during Deployment though SCCM 2012 and SCCM2007 R2.
• Develop packages for streaming with Citrix XenApp 6.5using XenApp Streaming Profiler.
• Worked on Repackaging the MSI as needed with customization for the Citrix XenApp 6.5 environment
• Experience in AdminStudio 2015, Application Compatibility tool to verify applications are compatible with targeted operating systems.
• Responsible for creating wise, VBscripts to automate exe applications.
• Responsible for virtualizing applications through VMware ThinApp 5.0.
• Created Dedicated and Floating desktops and published VMware Thin App packages and troubleshooting the issues.
• Expertise in writing custom actions using VB script.
• Experience in creation of merge modules using ORCA.
• Experience in troubleshooting package issues using third party tools like Process Monitor, Process Explorer, beyond compare, Install Watch Pro.
• Deploying the packages using GPO and Active directory.
• Testing applications in different user profiles (Admin and standard Users) make sure that they function properly for all users on the managed Windows 7 and Windows 10 Platform.
• Documenting step-by-step process used for Repackaging and testing which includes custom action scripts.

Confidential, MD

Application Packager /SCCM Consultant/Desktop Engineer

Responsibilities:

• Gathering Requirements, Packaging, testing and Deploying software packages
• Created Windows Installer setup packages (. MSIs) and modified the MSi’s as per the standards
• Extensively worked on MSI, MST(Transforms), MSP(Patches) and MSM (Merge Modules)
• Strong experience on Custom actions using VBScript, Batch script, CMD line and WISE Scripts.
• Worked on setting up Active setup keys
• Ability to create Windows packagesby building application code into a silent / automated package to be deployed using a standardized and repeatable process.
• Ability to deploy Windows Non-Prodpackagesby taking a software package and Experience in Application Scripting, Packaging/ Re-packaging, script customizations, Microsoft Installer (MSI) technology and Application Distribution technologies which includes experience in the use of Install Shield, Power Shell, VB Script, Batch script, and Software Distribution system experience including SCCM and Altiris.
• Experience on creating collections, creating packages and programs, Task sequencing(creating/deploying), checking logs for troubleshooting, scheduling packages for deployment
• Created profiles using Citrix Streaming Profiler for windows and published applications using Citrix App center console
• Responsible for Windows Server and Desktop patching, Creating custom packages for software updates for both Server and Workstations
• Develop VBScript Custom actions that add additional functionality to the Windows Installer setup package
• Effective analytical, planning, organizational, problem determination and resolution process skills.
• Ability to differentiate and create both 32bit and 64bit application package
• Effective interpersonal, verbal and written communications skills for both technical and non-technical personnel
• Windows 8 and Windows 10 expertise (full knowledge of OS operations, Registry, DLL's).
• Excellent analytical skills and ability to apply them towards the investigation of existing installationsdeploying it to a Windows desktop or server.
• Knowledge of Microsoft VMware Workstation and vSphere 5.X.
• Working experience with Application Model in MS Configuration Manager 2012.
• Working experience with Windows Application Compatibility Tool (ACT)and ability to create and apply SHIMs
• Ability to address environments-related configuration issues identified in a non-prod environment.