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Management Analyst Ii Technical Consultant Resume Profile

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MD

PROFESSIONAL SUMMARY:

  • 15 yearsofITIndustryexperience inWindowsAdministrationwithsignificantexperienceworkingwithActiveDirectoryand ExchangeServerswithin a Hyper-Venvironment.
  • Proficientwiththedesign,installation,configurationandadministrationandtroubleshootingWindows 2012/2008 R2servers and Exchange2010/2007/2003 /Lync2010 serversatsingleormulti-leveldomainplatforms.
  • Served asa leadengineerforExchange 2010 onpremisedesign and migration of1500 emailaccountsfromexchange2003 to2010 onHyper-V.
  • Strongcommunicationskills andtechnicalknowledge.

Confidential

Management Analyst II Technical Consultant

  • Responsibleforallaspectsof systemsoperationsfor aMicrosoftbased serverenvironment VMware 5.5 server
  • Performsallsystemsadministration functions,including accountmanagement,usersupport,systemupgrades,systemrestorations,system backups,statusmonitoring and reporting.
  • Provideadvancedlevelexpertiserelating to Microsoft Active Directory, System Center Configuration Manager, System Center Operation Manager, Exchange2007/2010/2013.
  • Administered Multi Domain 6x in a Global Active Directory Infrastructure.
  • Troubleshootuseraccounts,platform configuration changes,softwareversion changesand othersystemperformanceand resolvesproblemswith skilland professionalism
  • Planand coordinatesoftwareand systemchangeswithgovernmentcustomersand teammates.
  • Supported 20,000 Microsoft Active Directory and Exchange users.
  • Provided EMC SAN administration and support.
  • Ensurethatallactionsmeetsystemsecurity requirements.
  • Supported Microsoft clustered servers: SQL, 2008 and 2012
  • Manage and maintain monitoring to ensure uptime and SLA levels per tracking system Microsoft SCOM Solar Winds Network Performance Monitor.
  • Define OS standards and processes. Particularly processes like initial deployment, promotion to production and change management. Working knowledge of ITIL and ITSM methodologies.
  • Implemented group policies to manage domain / PC / user security.
  • Provided Sr. Level Mentoring to existing IT staff referencing Microsoft Enterprise Best Practices.
  • Creation of metrics and measures of utilization and performance.
  • Managed Multi Site WAN AD, DHCP, DNS, TCP/IP, VPN, KMS
  • Utilized PatchLink software to manage software updates and patching.
  • Team Lead working with members of the IT Operations group as required to refine our Production capabilities: testing, packaging, compatibility and deployment of new versions of custom software.
  • Created and managed Active Directory AD Organizational Units OU , Group Policy Objects GPO users and groups.
  • Contribute to the evolving architecture of our storage service to meet changing requirements for scaling, reliability, performance, manageability, and price.
  • Managed VMware ESX storage, data stores, clusters and virtual machines

Servers: Windows 2003 R2 - 2012 Server, Exchange 2007 2010, Microsoft SQL 2008-2010, Microsoft System Configuration Manager 2010, Microsoft Operation Manager 2010, Symantec Backup Exec 2014, Symantec Endpoint Protection 2010, VMware Server 5.1 to 6.0, Dell Active Administrator, Black Berry Enterprise Server BES 10

Confidential

Technical Consultant

  • Responsibleforallaspectsof systemsoperationsfor aMicrosoftbased serverenvironment
  • Performsallsystemsadministration functions,including accountmanagement,usersupport,systemupgrades,systemrestorations,system backups,statusmonitoring and reporting
  • Provideadvancedlevelexpertiserelating to MicrosoftLync2010/2013 and Exchange2007/2010/2013
  • Troubleshootuseraccounts,platform configuration changes,softwareversion changesand othersystemperformanceand resolvesproblemswith skilland professionalism
  • Maintain integrationofMSLyncwithEnterpriseE-mailand SharePoint
  • Planand coordinatesoftwareand systemchangeswithgovernmentcustomersand teammates
  • Ensurethatallactionsmeetsystemsecurity requirements
  • Monitoring andMaintaining LyncServer2010
  • Maintain LyncServer2010 devices.
  • Configuring a LyncServer2010Topology
  • Using servicesoriented processeswithdocumentation,providesystemsadministration and networkmanagementservicesforprogram networkand specified systems,including workstations,servers,telecomm systems,and interfaceto externalsystems.
  • Managesystemsforoperationalreadiness,availabilityand reliabilityof allprogramsystemsandcommunicationsequipmentand servicesoftheglobalinfrastructure,WAN,LANsand remotesites
  • Maintain SOPstobeincluded in systemaccreditationdocumentation
  • Coordinateand implementupgrades ofProgramsystems
  • Provideongoingtechnicalsupportforwideareanetworks,othervoiceand datalines,and coordinatewithexternalsupportvendorsand governmentto maintain servicesor newstarts.Generatetechnicaldocumentation pertaining toacquisitionof suchservices,engineering changes, and telecommunicationscircuitreplacement.Manageassociated servicefactorssuch asT1provisioning and program voice/dataunitsand servicedistribution to Program Office.
  • Performaccountmanagementand provisioning for program networkand alldesignated systemsandapplicationsrequiring accounts,including webportals, web based documentmanagementsolutions.
  • Ensureallhardware,software,networkdevices,andperipheralequipmentarefunctioning properlyandserviced.
  • Ensurethatallsecurity accreditation requirementsaremetdocumented andmaintained.Applyotherappropriateguidancetolesserclassified systems.
  • Establish communicationswith and utilizetheInformation Assurance Division expertiseandsupportthroughtheC Aeffortsthrough accreditation and following lifecycleITandmissionsystems.
  • ProvideISSOsupportin ensuring IAGroup isincludedin allchangesmadeto allnetworksso thatthesechangesmaybeincorporated in theappropriateaccreditation packages100 ofthetime.
  • Train usersasneeded ondesktop and developed applications.
  • Documentand testallnetworkexpansions,modifications,and upgradespriorto implementing inproduction.
  • ProvideCOMSECequipmenttrained stafftosupportequipmentand keyrequirementsand coordinatewithprogram COMSECcustodian.
  • Providenetworkmanagementsupportthrough system managementtools ensuring effectiveand efficientmanagementofthesystem.
  • Ensureallapplicationsarefunctioning properlyand provideupgradetoapplicationsasplanned through thechangecontrolprocess.
  • Installand testnewequipmentand removeorcoordinateremovalofsurplusequipment.
  • Interfacewith industryserviceprovidersand anyremotesitecustomerPOC,ensuring linesareoperational,taking immediatecorrectiveactionsforanylossof serviceor diminished services,troubleshooting systemcomponentscoordinating with theserviceprovidersand providing documentation toreflectanysystemarchitecturechanges.

Confidential

SeniorIT SupportSpecialist

  • Providedthedesign,troubleshooting,andmaintenanceoflargedepartment-widenetworks,microcomputers,andtelecommunicationssystemswith responsibilityforcomputerhardware,software,and peripheralequipment.
  • Implemented policies,procedures,and technologiestoensuresystemsecuritythrough securesystemaccess,monitoring,control,and routinesecurityevaluations.
  • Provided dailyWindowsAdministration,Exchangeadministration andoverall infrastructuresupport.
  • Installation,configurationand administrationof Windows2012/ 2008R2/2003 serversandExchange2010/2007/2003servers upto 300servers .
  • Performday to dayoperation ofLync/Exchangeenvironmentswhich includeschange,release,performanceand availability management
  • Monitoravailabilityand correctfunctioningof Lync,aswellas,utilization and planningfor serversystemscapacity upgrades
  • Deployed backup solutionsforvirtualand physicalserversusing SymantecBackup Execand VMwareDataRecovery.
  • Configured and administered a widerangeof networkservicesand protocolsincluding Ethernet,TCP/IP,switching,routing,DHCP,SMTP,HTTP/HTTPS,VPN,NFS,CIFS,iSCSI,NDMP,SNMP,SSH,FTP,andDNS.
  • Configured server,workstation,network,and storagehardwarefrom multiplevendorsincluding EMC,NetApp,Dell, HP,and Cisco.
  • Leadmigration engineerfor3500 seatsto MicrosoftBPOS/ office0365hostedsolution.
  • Lead architectengineerforExchange2010 onpremisedesign and migrationof1500 emailaccountsfromexchange2003 to2010 onHyper-V.
  • Worked dailywithvirtualization technologiessuch asinstalling,configuring,administering Hyper-V.
  • Createdand managedVMs virtualserver and also involved inthecreation andmaintenanceof thevirtualservers.
  • Designed and implemented end-to-end networking solutionsfornextgeneration virtualization environmentforMicrosoftSCCM2007 / 2012,SCOM 2007 / 2012 SCVMM 2007 / 2012 / LyncServer2010.
  • Determine,design,and implementscalabilityrequirementsforlargescalevirtualdatacenternetworksandinternetscalecloud networksolutions.
  • Configuring,monitoring,and troubleshooting iSCSI,CIFS,and NFS storageonaDellEquallogicSAN.

Confidential

SeniorSystemAdministrator

  • Provided lead rolein theplanning,installation,maintenance,securityand operation oftheChesapeakeUrologyAssociates,PAWideAreaNetwork WAN and LocalAreaNetwork LAN systems
  • Helped design and plan ChesapeakeUrologyVMware implementation.Assisted in making decisionsregarding storagesolutions,networkdesign,and planningfor deploymentintheWaltham, MAandRochesterdatacenters
  • Managing ChesapeakeUrology'scorporateWindowInfrastructurebytroubleshooting,procuring andprovisioning systemsequipment,and assistingwithotherplanning,design and optimization objectives,asdirected
  • ConfigureandmaintainWindows52 serversand related infrastructuresystemsforthecompanyTroubleshootsystemproblems often in anon-callsituation andmaintainknowledgeand competencyinrelatedMicrosofttechnologies

Confidential

Adjunct Professor

  • Monitorednetworksecurity,useraccountsand systemaccess
  • Taughtcoursesforundergraduatestudents ComptiaA ,Network ,Security ,Windows Introduction tocomputers in a classroom setting.
  • Preparedallmaterialsforcourselecturesand presentations.
  • Developed toolsforassessing student'sabilitiestounderstand and applybasiccomputer,networking, security concepts.
  • Developed expertisein curriculumdevelopmentandnewcoursedesign.
  • Managed largeclasssizesof50 studentsby utilizing a hands-on teaching approach empowering studentsto workin smallteamsandpresented in from oftheentireclass.
  • Responsibleforgrading allassignments,evaluating studentperformanceand providing finalgrad.
  • Explaining thevery difficultand complicated subjectofcomputersecurityin anunderstandable,approachablewayto students ofvarying levelsand interest.
  • Earned above-averageevaluationsfrommystudents and received numerouspositivecomments.

Confidential

Network/SystemAdministrator,IT Department

  • Provided lead rolein theplanning,installation,maintenance,securityand operation oftheezStorageWideAreaNetwork WAN and LocalAreaNetwork LAN systems.
  • Maintained58 servers, ranging from assembling and configuring memberserver,having themjoin thedomainand assign them theirtasks,forexample ISAserverand Blackberry Enterprise4.1upgrade,installing Backup Exec10. .
  • Installednewswitchesintheracks.
  • Assisted helpdeskstaffwith dailydesktop problems.
  • Upgraded firmwareonPIXfirewalls.
  • Createdemergencyrecoverymailstores ontheMS Exchangeserverto recoveremailfroman earliertimeafteranemailpolicyof anything over90daysoldweretobedeleted.
  • Provided dailyadministration ofWindows2003 / 2008,ActiveDirectory,TerminalServices,DFS,DHCP, DNS,Group Policy,IIS,LDAP,RAS,RIS,SQL Clustering,WindowsClustering, WINS
  • Lead Administration in crossforestActivedirectorydomainmigration planning.
  • ImplementationProjects:MicrosoftExchange2007 E-MailSystem,Portals,TeamSites,OnlinePayments,and OnlineAccountManagementFeatures.
  • DeploymentProjects: MicrosoftOperationsManager2007,BlackBerryEnterpriseServer,MicrosoftSharePoint,MicrosoftSystem CenterConfigurationManager2007,MicrosoftOfficeCommunicationsManager OCS 2007,and ISA2006.

Confidential

Network/SystemAdministrator/Helpdesk

  • IntegralITteam memberproviding networksupportand administration for800 multi-companyusers,including dailybackupsuseraccounts/permissionsmaintenance networkvirusinoculation strategies.
  • file/print/terminal/VPN/SQL2000/Exchange5.5/2000/2003/ActiveDirectoryserver,and workstationperformancemonitoring,repair,configuration and troubleshooting connectivity issuesforlocaland remotenetworks LANs/WANs .
  • Administrationof Windows2000 / 2003, ActiveDirectory,TerminalServices,DFS,DHCP,DNS,Group Policy,IIS,LDAP,RAS,RIS,SQLClustering,WindowsClustering, WINSEnsures99.999 uptimeforLANcommunications,and 99.9 uptimeforbusinesscriticalsystems.Initiate/ monitorand verifywindow2000/2003upgradesand Identifies,communicates and resolvesnetworkproblems.
  • Managing and MonitoringDynamicHostConfiguration Protocol DHCP
  • Recognized asthecatalystto migrateNovell fileand printserverstoaMicrosoft-onlynetwork.
  • Superiorcustomerservicesand technicalskills resulted in being selected as Team Lead forActiveDirectory
  • /Exchange2003 migration500 seat

Confidential

ComputerSpecialist/HelpdeskTechnician

  • IntegralITteam memberproviding network/desktopsupportand administrationfor400 multi-companyusersand 45computerlabs.
  • Migrationofusers,groupsand computerforma NTnetworkto ActiveDirectory.
  • Configured WindowsNT, 2000serverandmanageuseraccounts creation,deleting,and modifying .
  • Troubleshot98,NT,XP, and 2000 TCP/IPconnectionusing NBSTAT,IPCONFIG,TRACERT,ROUTE,PING,andPATHPING.InstallServicepacksand Hotfixesasneeded.
  • MigrationofTokenRing Networkto EthernetInfrastructure.

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