Windows Systems Administrator Resume Profile
4.00/5 (Submit Your Rating)
Alexandria, VA
HARDWARE:
- Desktop PC
- Monitor
- Printer
- Dell PowerEdge Server
SOFTWARE:
- Symantec Ghost Micromuse Netcool
- HP Openview Remedy Call Tracking
- PCAnywhere Veritas NetBackup
- NetIQ AppManager BrightStor ARCserve Backup
- Lotus Notes 7.0 Egenera PAN Manager 3.0
- McAfee VirusScan Enterprise 8.0i Broadcom Advanced Control Suite
- Norton AntiVirus Client McAfee Helpdesk
- EMC ControlCenter Navisphere 6 VMware Virtual Infrastructure Client
OPERATING SYSTEMS:
- Unix
- Cisco IOS
- Windows XP
- Windows NT
- Windows 2000
- Windows 2003
- Windows 2008
EMPLOYMENT:
Confidential
Windows Systems Administrator
- Administer and support 1400 servers in an enterprise environment
- Install and configure Windows 2000/2003/2008 servers
- Administer permissions to shares, folders and files
- Migrate VM workstations using VMware VirtualCenter
- Install, configure and manage ESX 3.5 and 4.0 servers
- Install, configure and manage ESXi 5.0 servers
- Deploy Windows servers using VMware vSphere Client
- Convert physical server to virtual using VMware vCenter Converter
- Deploy software to workstations using Systems Management Server SMS
- Create and apply group policies to organizational units using the Group Policy Object Editor
- Administer user accounts and mount mailbox stores using the Exchange System Manager
- Configure SMTP relay and trace emails using Message Tracking Center in the Exchange System Manager
- Administer user accounts, organizational units, security groups, computer objects, and distribution lists in Active Directory
Confidential
Windows Systems Administrator
- Administer WhatsUp Gold
- Administer Windows Software Update Server
- Administer McAfee ePolicy Orchestrator
- Install, configure and manage VMware ESX Server
- Install, configure and manage VMware VirtualCenter
- Install, configure and manage VMware ACE
- Install and configure VMware Workstation, Server and Player
- Troubleshoot issues relating to server inaccessibility
- Install and configure Windows 2000/2003
- Monitor and respond to tickets assigned to the server team in Remedy
- Administer computer and user accounts in Active Directory
Confidential
Systems Administrator
- Install, configure and manage BrightStor ARCserve Backup
- Install, configure and manage McAfee ViruScan Enterprise 8.0i
- Perform service pack updates, security patches, and maintain backups of all files, security, and rights on servers
- Reset passwords, stop and restart jobs, and check for running jobs on the AS400
- Manage users and groups using Windows 2000 Active Directory
- Build and configure Windows 2000 and 2003 servers
- Reset user Passwords on Oracle databases
- Replace parts and troubleshoot Dell Servers, Desktop PC, Tektronix and HP Laserjet Printers
- Troubleshoot network connectivity related problems
- Rack servers and connect network cables at the data center
- Install and configure Lotus Notes
- Field calls from customers
Confidential
Systems Administrator
- Install and configure NIC, memory and PCI cards
- Backup configuration files for routers and switches
- Maintain the daily production of the server backup routine
- Monitor Egenera Systems using PAN Manager 3.0
- Verify servers are synchronizing data using SureSync
- Troubleshoot software and hardware related problems
- Install changes made to the Open Source Intelligence Website
- Respond to user inquiries pertaining to problems and/or technical issues
- Add and/or remove load balanced servers from VLANs
- Document policies and procedures for the network environment
- Assist the Engineering Team in the integration of new equipment
- Configure NIC using Broadcom Advanced Control Suite and Intel PROSet II
- Administer, manage, maintain and monitor routers, switches, servers and firewall
- Monitor and manage system status of firewalls using Check Point SmartView Status
- Monitor EMC Storage systems using ControlCenter Navisphere 6
- Import and export databases from one database server to another
- Add users, groups and grant permissions using MS Active Directory
- Collect CPU usage for servers, routers, load balancers and switches
- Provide status report of system operations for review by upper management
- Install and configure Windows 2003 Server OS, Symantec AntiVirus Client, Veritas NetBackup Client, SureSync File Synchronization
- Check for and update the latest antivirus definitions for the Production, DMZ, Development and Test environment
Confidential
Senior Network Technician
- Monitor events from network devices such as Unix/Sun Solaris, Windows, Cisco routers and switches, Checkpoint and Netscreen firewall, IBM mainframe
- Monitor network infrastructure using Netcool and NetIQ
- Escalate issues to Tier II engineers
- Provide proactive monitoring of routers, switches and firewalls
- Identify and troubleshoot issues and outages relating to circuits, routers, switches and firewalls
- Analyze network and troubleshoot issues using tools such as ping, traceroute, telnet and remote console dial-up
- Interact with telco to resolve circuit instability and outages
- Provide proactive monitoring and production support of Unix servers up/down status, system resources and performance
- Administer transaction log and database dumps
- Perform shutdown/startup of Oracle databases and processes
- Administer filesystem usage by deleting unnecessary files
- Update software licenses
- Provide proactive monitoring of Windows NT/2000 up/down status, system resources and performance using NetIQ
- Administer backup jobs, transaction log and database dumps
- Restart IIS services and Cold Fusion as necessary
- Reboot servers using PcAnywhere, Remote Administrator, Terminal Services Client
- Update software licenses
- Maintain client communication using specific guidelines
- Follow fault management and escalation procedures
- Track calls and log issues using Remedy
- Create and submit change management requests
Confidential
Senior Network Technician
- Conduct Out of Band and ISDN testing
- Assist in training of Level 1 technicians
- Create network diagrams using Visio 2000
- Act as liaison between telco and clients
- Follow fault management and escalation procedures
- Create and submit change management requests
- Track calls and log issues through Remedy and Siebel
- Configure router s to be on ISDN if telco circuit fails
- Create and update standard operating procedures
- Monitor client's devices by using Netcool and HP Openview
- Proactive monitoring and management of LAN/WAN devices
- Familiar with Frame-Relay, Ethernet, TCP/IP, ATM, ISDN, Token Ring, and routing protocols: RIP, IGRP, EIGRP, OSPF, BGP
- Identify and troubleshoot issues and outages relating to circuits, routers, switches and firewalls
- Analyze network and troubleshoot issues using tools such as ping, traceroute, telnet and remote console dial-up
Confidential
DSL Technical Support
- Troubleshoot problems for businesses using DSL service
- Support clients with installation and configuration of DSL modems
- Act as liaison between telco and client
- Log client issues using Remedy
Confidential
Customer Support Specialist, Tier II
- Provide support for U.S. and international clients
- Phone support for desktop computer and proprietary software
- Troubleshoot, install, and configure in-house desktop computer
- Install Windows operating system, MS Office, software utilities, call center software
- Issue RMA's, educate end-users, and log trouble tickets using McAfee Help Desk and Clientele
- Real-time tracking, tracing, monitoring, and alerting of products using supply chain management
- Test and submit software defects to the Quality Assurance Department
- Act as liaison between clients and software developers
- Aid project managers working on client's site
- Support staff at Tier I
- Train new employees