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Windows Systems Administrator Resume Profile

4.00/5 (Submit Your Rating)

Alexandria, VA

HARDWARE:

  • Desktop PC
  • Monitor
  • Printer
  • Dell PowerEdge Server

SOFTWARE:

  • Symantec Ghost Micromuse Netcool
  • HP Openview Remedy Call Tracking
  • PCAnywhere Veritas NetBackup
  • NetIQ AppManager BrightStor ARCserve Backup
  • Lotus Notes 7.0 Egenera PAN Manager 3.0
  • McAfee VirusScan Enterprise 8.0i Broadcom Advanced Control Suite
  • Norton AntiVirus Client McAfee Helpdesk
  • EMC ControlCenter Navisphere 6 VMware Virtual Infrastructure Client

OPERATING SYSTEMS:

  • Unix
  • Cisco IOS
  • Windows XP
  • Windows NT
  • Windows 2000
  • Windows 2003
  • Windows 2008

EMPLOYMENT:

Confidential

Windows Systems Administrator

  • Administer and support 1400 servers in an enterprise environment
  • Install and configure Windows 2000/2003/2008 servers
  • Administer permissions to shares, folders and files
  • Migrate VM workstations using VMware VirtualCenter
  • Install, configure and manage ESX 3.5 and 4.0 servers
  • Install, configure and manage ESXi 5.0 servers
  • Deploy Windows servers using VMware vSphere Client
  • Convert physical server to virtual using VMware vCenter Converter
  • Deploy software to workstations using Systems Management Server SMS
  • Create and apply group policies to organizational units using the Group Policy Object Editor
  • Administer user accounts and mount mailbox stores using the Exchange System Manager
  • Configure SMTP relay and trace emails using Message Tracking Center in the Exchange System Manager
  • Administer user accounts, organizational units, security groups, computer objects, and distribution lists in Active Directory

Confidential

Windows Systems Administrator

  • Administer WhatsUp Gold
  • Administer Windows Software Update Server
  • Administer McAfee ePolicy Orchestrator
  • Install, configure and manage VMware ESX Server
  • Install, configure and manage VMware VirtualCenter
  • Install, configure and manage VMware ACE
  • Install and configure VMware Workstation, Server and Player
  • Troubleshoot issues relating to server inaccessibility
  • Install and configure Windows 2000/2003
  • Monitor and respond to tickets assigned to the server team in Remedy
  • Administer computer and user accounts in Active Directory

Confidential

Systems Administrator

  • Install, configure and manage BrightStor ARCserve Backup
  • Install, configure and manage McAfee ViruScan Enterprise 8.0i
  • Perform service pack updates, security patches, and maintain backups of all files, security, and rights on servers
  • Reset passwords, stop and restart jobs, and check for running jobs on the AS400
  • Manage users and groups using Windows 2000 Active Directory
  • Build and configure Windows 2000 and 2003 servers
  • Reset user Passwords on Oracle databases
  • Replace parts and troubleshoot Dell Servers, Desktop PC, Tektronix and HP Laserjet Printers
  • Troubleshoot network connectivity related problems
  • Rack servers and connect network cables at the data center
  • Install and configure Lotus Notes
  • Field calls from customers

Confidential

Systems Administrator

  • Install and configure NIC, memory and PCI cards
  • Backup configuration files for routers and switches
  • Maintain the daily production of the server backup routine
  • Monitor Egenera Systems using PAN Manager 3.0
  • Verify servers are synchronizing data using SureSync
  • Troubleshoot software and hardware related problems
  • Install changes made to the Open Source Intelligence Website
  • Respond to user inquiries pertaining to problems and/or technical issues
  • Add and/or remove load balanced servers from VLANs
  • Document policies and procedures for the network environment
  • Assist the Engineering Team in the integration of new equipment
  • Configure NIC using Broadcom Advanced Control Suite and Intel PROSet II
  • Administer, manage, maintain and monitor routers, switches, servers and firewall
  • Monitor and manage system status of firewalls using Check Point SmartView Status
  • Monitor EMC Storage systems using ControlCenter Navisphere 6
  • Import and export databases from one database server to another
  • Add users, groups and grant permissions using MS Active Directory
  • Collect CPU usage for servers, routers, load balancers and switches
  • Provide status report of system operations for review by upper management
  • Install and configure Windows 2003 Server OS, Symantec AntiVirus Client, Veritas NetBackup Client, SureSync File Synchronization
  • Check for and update the latest antivirus definitions for the Production, DMZ, Development and Test environment

Confidential

Senior Network Technician

  • Monitor events from network devices such as Unix/Sun Solaris, Windows, Cisco routers and switches, Checkpoint and Netscreen firewall, IBM mainframe
  • Monitor network infrastructure using Netcool and NetIQ
  • Escalate issues to Tier II engineers
  • Provide proactive monitoring of routers, switches and firewalls
  • Identify and troubleshoot issues and outages relating to circuits, routers, switches and firewalls
  • Analyze network and troubleshoot issues using tools such as ping, traceroute, telnet and remote console dial-up
  • Interact with telco to resolve circuit instability and outages
  • Provide proactive monitoring and production support of Unix servers up/down status, system resources and performance
  • Administer transaction log and database dumps
  • Perform shutdown/startup of Oracle databases and processes
  • Administer filesystem usage by deleting unnecessary files
  • Update software licenses
  • Provide proactive monitoring of Windows NT/2000 up/down status, system resources and performance using NetIQ
  • Administer backup jobs, transaction log and database dumps
  • Restart IIS services and Cold Fusion as necessary
  • Reboot servers using PcAnywhere, Remote Administrator, Terminal Services Client
  • Update software licenses
  • Maintain client communication using specific guidelines
  • Follow fault management and escalation procedures
  • Track calls and log issues using Remedy
  • Create and submit change management requests

Confidential

Senior Network Technician

  • Conduct Out of Band and ISDN testing
  • Assist in training of Level 1 technicians
  • Create network diagrams using Visio 2000
  • Act as liaison between telco and clients
  • Follow fault management and escalation procedures
  • Create and submit change management requests
  • Track calls and log issues through Remedy and Siebel
  • Configure router s to be on ISDN if telco circuit fails
  • Create and update standard operating procedures
  • Monitor client's devices by using Netcool and HP Openview
  • Proactive monitoring and management of LAN/WAN devices
  • Familiar with Frame-Relay, Ethernet, TCP/IP, ATM, ISDN, Token Ring, and routing protocols: RIP, IGRP, EIGRP, OSPF, BGP
  • Identify and troubleshoot issues and outages relating to circuits, routers, switches and firewalls
  • Analyze network and troubleshoot issues using tools such as ping, traceroute, telnet and remote console dial-up

Confidential

DSL Technical Support

  • Troubleshoot problems for businesses using DSL service
  • Support clients with installation and configuration of DSL modems
  • Act as liaison between telco and client
  • Log client issues using Remedy

Confidential

Customer Support Specialist, Tier II

  • Provide support for U.S. and international clients
  • Phone support for desktop computer and proprietary software
  • Troubleshoot, install, and configure in-house desktop computer
  • Install Windows operating system, MS Office, software utilities, call center software
  • Issue RMA's, educate end-users, and log trouble tickets using McAfee Help Desk and Clientele
  • Real-time tracking, tracing, monitoring, and alerting of products using supply chain management
  • Test and submit software defects to the Quality Assurance Department
  • Act as liaison between clients and software developers
  • Aid project managers working on client's site
  • Support staff at Tier I
  • Train new employees

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