HARDWARE:

• Desktop PC
• Monitor
• Printer
• Dell PowerEdge Server

SOFTWARE:

• Symantec Ghost Micromuse Netcool
• HP Openview Remedy Call Tracking
• PCAnywhere Veritas NetBackup
• NetIQ AppManager BrightStor ARCserve Backup
• Lotus Notes 7.0 Egenera PAN Manager 3.0
• McAfee VirusScan Enterprise 8.0i Broadcom Advanced Control Suite
• Norton AntiVirus Client McAfee Helpdesk
• EMC ControlCenter Navisphere 6 VMware Virtual Infrastructure Client

OPERATING SYSTEMS:

• Unix
• Cisco IOS
• Windows XP
• Windows NT
• Windows 2000
• Windows 2003
• Windows 2008

EMPLOYMENT:

Confidential

Windows Systems Administrator

• Administer and support 1400 servers in an enterprise environment
• Install and configure Windows 2000/2003/2008 servers
• Administer permissions to shares, folders and files
• Migrate VM workstations using VMware VirtualCenter
• Install, configure and manage ESX 3.5 and 4.0 servers
• Install, configure and manage ESXi 5.0 servers
• Deploy Windows servers using VMware vSphere Client
• Convert physical server to virtual using VMware vCenter Converter
• Deploy software to workstations using Systems Management Server SMS
• Create and apply group policies to organizational units using the Group Policy Object Editor
• Administer user accounts and mount mailbox stores using the Exchange System Manager
• Configure SMTP relay and trace emails using Message Tracking Center in the Exchange System Manager
• Administer user accounts, organizational units, security groups, computer objects, and distribution lists in Active Directory

Confidential

Windows Systems Administrator

• Administer WhatsUp Gold
• Administer Windows Software Update Server
• Administer McAfee ePolicy Orchestrator
• Install, configure and manage VMware ESX Server
• Install, configure and manage VMware VirtualCenter
• Install, configure and manage VMware ACE
• Install and configure VMware Workstation, Server and Player
• Troubleshoot issues relating to server inaccessibility
• Install and configure Windows 2000/2003
• Monitor and respond to tickets assigned to the server team in Remedy
• Administer computer and user accounts in Active Directory

Confidential

Systems Administrator

• Install, configure and manage BrightStor ARCserve Backup
• Install, configure and manage McAfee ViruScan Enterprise 8.0i
• Perform service pack updates, security patches, and maintain backups of all files, security, and rights on servers
• Reset passwords, stop and restart jobs, and check for running jobs on the AS400
• Manage users and groups using Windows 2000 Active Directory
• Build and configure Windows 2000 and 2003 servers
• Reset user Passwords on Oracle databases
• Replace parts and troubleshoot Dell Servers, Desktop PC, Tektronix and HP Laserjet Printers
• Troubleshoot network connectivity related problems
• Rack servers and connect network cables at the data center
• Install and configure Lotus Notes
• Field calls from customers

Confidential

Systems Administrator

• Install and configure NIC, memory and PCI cards
• Backup configuration files for routers and switches
• Maintain the daily production of the server backup routine
• Monitor Egenera Systems using PAN Manager 3.0
• Verify servers are synchronizing data using SureSync
• Troubleshoot software and hardware related problems
• Install changes made to the Open Source Intelligence Website
• Respond to user inquiries pertaining to problems and/or technical issues
• Add and/or remove load balanced servers from VLANs
• Document policies and procedures for the network environment
• Assist the Engineering Team in the integration of new equipment
• Configure NIC using Broadcom Advanced Control Suite and Intel PROSet II
• Administer, manage, maintain and monitor routers, switches, servers and firewall
• Monitor and manage system status of firewalls using Check Point SmartView Status
• Monitor EMC Storage systems using ControlCenter Navisphere 6
• Import and export databases from one database server to another
• Add users, groups and grant permissions using MS Active Directory
• Collect CPU usage for servers, routers, load balancers and switches
• Provide status report of system operations for review by upper management
• Install and configure Windows 2003 Server OS, Symantec AntiVirus Client, Veritas NetBackup Client, SureSync File Synchronization
• Check for and update the latest antivirus definitions for the Production, DMZ, Development and Test environment

Confidential

Senior Network Technician

• Monitor events from network devices such as Unix/Sun Solaris, Windows, Cisco routers and switches, Checkpoint and Netscreen firewall, IBM mainframe
• Monitor network infrastructure using Netcool and NetIQ
• Escalate issues to Tier II engineers
• Provide proactive monitoring of routers, switches and firewalls
• Identify and troubleshoot issues and outages relating to circuits, routers, switches and firewalls
• Analyze network and troubleshoot issues using tools such as ping, traceroute, telnet and remote console dial-up
• Interact with telco to resolve circuit instability and outages
• Provide proactive monitoring and production support of Unix servers up/down status, system resources and performance
• Administer transaction log and database dumps
• Perform shutdown/startup of Oracle databases and processes
• Administer filesystem usage by deleting unnecessary files
• Update software licenses
• Provide proactive monitoring of Windows NT/2000 up/down status, system resources and performance using NetIQ
• Administer backup jobs, transaction log and database dumps
• Restart IIS services and Cold Fusion as necessary
• Reboot servers using PcAnywhere, Remote Administrator, Terminal Services Client
• Update software licenses
• Maintain client communication using specific guidelines
• Follow fault management and escalation procedures
• Track calls and log issues using Remedy
• Create and submit change management requests

Confidential

Senior Network Technician

• Conduct Out of Band and ISDN testing
• Assist in training of Level 1 technicians
• Create network diagrams using Visio 2000
• Act as liaison between telco and clients
• Follow fault management and escalation procedures
• Create and submit change management requests
• Track calls and log issues through Remedy and Siebel
• Configure router s to be on ISDN if telco circuit fails
• Create and update standard operating procedures
• Monitor client's devices by using Netcool and HP Openview
• Proactive monitoring and management of LAN/WAN devices
• Familiar with Frame-Relay, Ethernet, TCP/IP, ATM, ISDN, Token Ring, and routing protocols: RIP, IGRP, EIGRP, OSPF, BGP
• Identify and troubleshoot issues and outages relating to circuits, routers, switches and firewalls
• Analyze network and troubleshoot issues using tools such as ping, traceroute, telnet and remote console dial-up

Confidential

DSL Technical Support

• Troubleshoot problems for businesses using DSL service
• Support clients with installation and configuration of DSL modems
• Act as liaison between telco and client
• Log client issues using Remedy

Confidential

Customer Support Specialist, Tier II

• Provide support for U.S. and international clients
• Phone support for desktop computer and proprietary software
• Troubleshoot, install, and configure in-house desktop computer
• Install Windows operating system, MS Office, software utilities, call center software
• Issue RMA's, educate end-users, and log trouble tickets using McAfee Help Desk and Clientele
• Real-time tracking, tracing, monitoring, and alerting of products using supply chain management
• Test and submit software defects to the Quality Assurance Department
• Act as liaison between clients and software developers
• Aid project managers working on client's site
• Support staff at Tier I
• Train new employees