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System Administrator Resume Profile

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Duluth, MN

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EXPERIENCE AND WORKING KNOWLEDGE

  • Spectra link wireless phones with OAI server
  • VPI Call recording
  • RSI call accounting/CDR
  • ETM SecureLogix Telecom Firewall Server
  • Witness call recording
  • Avaya Advanced Converged Administration
  • Modular Messaging
  • Avaya System Manager
  • Avaya Session Manager
  • Avaya CMS
  • Avaya CM
  • Avaya Call Center/ VDN Routing
  • Avaya S8730
  • Avaya S8300
  • Avaya G450
  • Avaya G650
  • Siemens WL2 wireless/IP phones
  • Siemens corporate connect server
  • Software and Hardware of the HPPC
  • Software and Hardware of the Expressions
  • Software and Hardware of the Siemens 4000 CBX
  • Software and hardware of the Rolm/Siemens 9006 / 300 CBX
  • Software and hardware of the Rolm/Siemens Phonemail System
  • Software and hardware of the Rolm/Siemens 150 / 3000 CBX
  • Voice and data cabling systems
  • Telco, which helps with resolving network problems
  • CSU/DSU and T-1
  • Interallia recording devices
  • Cisco routers
  • LCR
  • Call Centers/ACD groups
  • Excellent customer relations' skills
  • Excellent troubleshooting abilities in both hardware and software
  • C.O. equipment installation and service

PROFESSIONAL EXPERIENCE

Confidential

System Administrator lll

  • Confidential System Manager,Session Manager,SBC,Sip trunks and Sip endpoints
  • Modular Messaging, Xpressions, Phonemail and Avst voicemail systems. VPI Voice Recording, Spectralink, Patient Payment Recovery System, Witness Voice Recording, AES servers. Dictaphone, AMCOM, IVR, Call Processing, TRU, and RSI call reporting systems. VOIP installs,wireless. U.C. All Preventive Maintenance and MAC work, Advanced troubleshooting Suggest and research PBX equipment and provide money saving solutions to the organization
  • Trouble shoot T-1, POTS, DID, and other circuits within environment. IP Phones, TDM.
  • Install Programs for clients and administrators

Confidential

Technician/Cabling

  • Duties include installation, maintenance, and repair of PBX Systems and related equipment

Confidential

Locator

  • Duties included outside plant knowledge for Qwest, locating equipment, blueprints

Confidential

Technician

  • Duties included installation of payphones, programming of motherboards, troubleshooting

Confidential

Install Technician

  • Duties included frame installs, bays, cabling, wire wrapping, shelf , card install and power

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