OBJECTIVE: Searching for a Support position in Information Technology, which includes and not limited to Systems Administration, Desktop Support and any new technology currently available where over 19 years of experience will add value to operations.

SUMMARY OF QUALIFICATIONS

• More than nineteen years of experience in IT infrastructure management services.
• Extensive knowledge and experience in the area of Windows Infrastructure Management and understanding of different technologies. Also knowledgeable in Active Directory, Group Policy, Symantec Backup Exec, and experienced in maintenance and troubleshooting of multiple H/W vendors.
• Extensive experience on Server Configuration - Microsoft Windows NT Ver. 4.0 and Windows 2000/2003/2008/2012.
• Extensive experience on high level Desktop Support

EXPERIENCE:

Confidential

Information Technology Security Officer/Systems Administrator/Help Desk Manager

• Perform system administration for over 75 servers running Windows in a cluster environment
• Lead in migration from Exchange Servers to Office 365 environment
• Assist in managing Virtual Machines in a cluster enterprise environment
• Remediate Nessus scan vulnerabilities.
• Resolved most escalated request from Desktop Administrators
• Lead in migration of Win XP to Win 7 for over 7,000 users
• Migrated physical servers to virtual servers
• Set up user and system accounts in Active Directory.
• Familiar with Active Directory Federation Services ADFS
• Provided after hours technical support for users on travel
• Familiar with Microsoft Exchange
• Familiar with VMware Esxi 5.1 environment
• Perform backup and restore duties on mission critical servers using Acronis True Image
• Configured and managed NAS and SAN
• Configured and maintained FRS/DFS in Windows Server 2008 R2
• Set up and monitor LAN/Desktop for over 1800 users across multiple platforms.
• Install, configure and maintain Windows Server 2008 R2 and 2012.
• Create and administer group policy objects in the domain.
• Maintain system documentation.
• Install and configure IIS 7.0/7.5 for website administration.
• Install, configure and administer WSUS server used for patch management.
• Configure and administer MacAfee Enterprise server for Anti-Virus management in the domain.
• Writes detailed descriptions of user needs, program functions and steps required to develop or modify computer program.
• Confers with users and programmers to analyze current operational procedures and identify specific problems and requirements.
• Reviews computer system capabilities, user software requirements, workflow and scheduling limitations to determine if program or program change is possible within existing system.
• Studies current information processing systems to evaluate effectiveness and develops new systems to improve production or work flow as required.
• Prepares work flow charts and diagrams to specify operations to be performed by equipment, programming and personnel.
• Prepares technical reports, memoranda and instructional manuals as documentation of system operation and development.
• Upgrades system and corrects errors to maintain and improve system.
• Assists Computer Programmer in resolution of work problems.
• Directs and coordinates work of others to develop, test, install and modify programs.

Confidential

Database Admin/System Administrator/Desktop Administrator Systems Administrator

• Upgraded Windows Server 2003 Print Servers to Windows Server 2008.
• Set up and configure Windows 2003 and 2008 servers for different functions such as Domain Controllers, file servers, print servers, database servers and web servers.
• Updating servers with latest service packs and critical updates.
• Responsible for maintenance and tuning of Windows servers.
• Implementing RAID 1 and RAID 5 on mission critical servers for fault tolerance.
• Manage Active Directory users and groups.
• Create and administer Group Policy Objects GPO's in the domain.
• Packaging and deploying applications using Group Policy and Absolute Manage.
• Installed and configured McAfee VirusScan management.
• Update workstations with latest critical patches using Windows Server Update Services WSUS and Absolute Manage.
• Configured and secured IIS 5.0/6.0 on Windows Server 2000/2003.

Confidential

Systems Administrator, Computer Science Department Systems Administrator

• Maintenance and daily operation of a 350-user LAN on Novell Netware and Windows NT 4.
• Administered Audix voicemail server Telecom PBX system.
• Maintained the daily operation of the departmental email system MS Exchange and server backup system Arcserve . Novell Groupwise support
• Data backup administration and file restore support. Faculty end-user support.

Confidential

Information Security Assistant, Information Technology Div.

• Maintained and developed IT security design for seven branch libraries on the university.
• Administered SAS system and MS Excel database for hardware inventory.
• Created a help desk database in MySQL. Remote site LAN / WAN administration and support.

Confidential

Computer Technician, Computer Automated Reference System

• Created Library Instruction rooms and an Electronic Information Center
• Wrote batch files and created menuing system.
• Organized and maintained a CD-ROM library for the campus library system
• Completed orientation in SAS, JAVA SQL