Career History

Confidential

OWNER/IT CONSULTANT

• In a complex, diverse environments within both the Federal and Public sectors. Client sites include: Confidential.
• Highly analytical leader with big picture vision and the ability to work with management, staff, vendors and customers to convert complex requirements into actionable project plans.
• Respected team leader who can train and motivate others to exceed goals.
• Strong presentation, negotiation and relationship building skills working knowledge of Confidential and HIPAA.
• Master problem solver, quickly getting to the root cause of a problem and executing a workable solution.
• Consistent record of achievement designing and implementing enterprise-wide networking solutions that substantially improve operating stability, efficiency and profitability.
• Major Projects over last eleven years:

Confidential

Systems Administrator

• Oversee and maintain over 1.5 million dollars in computer hardware, smartphones, Confidential smart boards, projectors, and related technology inventory at Boys' Latin of Philadelphia High School and Middle School.
• Design and maintain the technology networks in the high school and middle school.
• Design and maintain the wireless network and write security protocols for the student and faculty network.
• Order new computer hardware and other technology equipment during the summer months prior to new school year.
• Image faculty and student laptops and desktops prior to the beginning of the new school year.
• Serve as primary trouble shooter and repairer of over 650 faculty and student school laptops and desktops running Windows 7 and Windows 8 Server 2003-2012 Office 2007-2013 and Adobe CS6.
• Train interested students primarily graduating seniors in the diagnostics and repair of Dell laptops and desktops.
• Support VOIP, audiovisual, and multimedia solutions in the schools.
• Possess a comprehensive knowledge of PowerSchool.
• Serve as primary videographer for Boys' Latin sporting, guest lecture, graduation, and other school events.
• Designed a comprehensive computer laboratory for students in the technology club.

Confidential

IT Consultant/Network Engineer

• Managed the process within Network Operations to identify and remediate Cisco security vulnerabilities.
• Coordinated efforts with Global Engineering to ensure all network devices conformed to defined network standards.
• Scheduled proposed network changes and worked with major business units to identify their impact.
• Delegated projects to other team members and ensured their successful completion.
• Designed and implemented Crystal Reports, SQL and Cognos solutions, including Multihomed BGP and OSPF, for WAN/Internet Service Provider of 100 financial clients.
• Created detailed project plans for all major network projects to ensure management approval.
• Configured PIX firewalls 501, 506, 515 and 525 and Nortel Contivity Extranet Switches for new VPN clients.

Confidential

Senior Help Desk Analyst III

• Primary responsibility was to provide office productivity software training and third level support for PC and software issues.
• Also served as a senior member of the IT Helpdesk support team handling help desk calls and service requests for system and software implementation and training.
• Provided technical support to users on office productivity software and hardware answered questions via telephone, email, or in person.
• Provided training in the use of office computers, software applications, and peripheral equipment.
• Installed and configured software, hardware and related peripheral equipment as directed.
• Maintained current knowledge of computer software and hardware troubleshot technical hardware and software problems maintained repair and service schedules for desktops and portable computers.
• Developed training documentation, manuals, quick reference cards, and presentation materials as needed.

Confidential

IT Consultant/Network Engineer

• Researched existing network environment to determining new and existing applications to enhance network technologies, expenditures and assets.
• Installed and set-up server rooms for the Confidential Boulder campus, Confidential Denver campus, Confidential Health Science Center in Denver, and Confidential - Confidential Springs campus. Led team of 35 installers with the installation and data migration of 4,500 personal computers throughout the four 4 campuses.
• Designed and implemented Crystal SQL Reports for the University of Confidential Foundation to track Alumni donations and monitor call tracking donations from University of Confidential Foundation Call Center
• Migration of data from old servers to new servers and decommission old servers.
• Designed new T-1 VPN connection for remote campuses to main campus in Boulder, Confidential.
• Installed Citrix Unix Portal for University of Confidential Health Science
• Was responsible for voice and data infrastructure for client's design solutions.

Confidential

OPERATIONS MANAGER / NETWORK ENGINEER

• Performed installation, commissioning, provisioning and network implementation on Confidential Multiplex Systems DMS-100, DMS-200, DMS-250, DMS-300, DMS-500, DMS-GSP, DMS-MSC, DMS-MTX Avaya Ethernet Routing Switch ERS 8600, ERS 5600, ERS 5500, ERS 4500, Metro Ethernet Routing MERS 8600 and ESU , Secure Router 1000-4000, and Contivity Concentrators.
• Performed commissioning, provisioning and network implementation on Succession CS2K-XA and CS2K-Compact installations at key client sites. Provided turn-up and commissioning with Passport 8600/15000, Nortel Security Switch 2380, Nortel Access Points and Succession Server Modules CMT, CBM, PMDM, SAM21, NGSS, IEMS, MG9K, SDM . Implemented Carrier VOIP and provisioned Contivity VPN concentrators.

Key Project Accomplishments:

• Negotiated and obtain telecommunication contract with Qwest Communications to do Co-Locations installations within the 14-state region Qwest Communications provide services.
• Maintain multiple projects within the 14-state region with on time completion deadlines and under budget
• PTCI: Prime Engineer for the multi-phase implementation of HD Video utilizing the Nortel MERS 8600.
• Sprint: Successfully implemented and tested E911. Beta Trial IEMS.

Confidential

NETWORK ENGINEER/PROJECT MANAGER

Key Project Accomplishments:

• Sprint: Confidential supplying project management and technical expertise on the Confidential network. Compiled network planning documents utilizing Cisco 10000 and Juniper M10i T-Carrier Aggregators, Cisco 3620/3745/6509/6513 switches and ancillary equipment. Applied in-depth knowledge of ATM, DS3, OC3 and OC12 to successfully complete project.
• Sprint: Spearheaded innovative network solutions for Sprint clients, including Sprint LDI, Sprint BWG, American Century and Secure Core.
• Devised a broadcast television solution using Cisco routers and IP Multicasting. Aided in the design of broadband wireless systems utilizing Bay Networks V-15K and Shasta routers.
• Authored white paper on IP Multicasting Cisco IP/TV product line. Also supplied network consultative services for the corporate network Nortel Networks platforms including BCN, ASN, 8600, Bay Stack 450-470, BPS 2000 and Contivity . Upgraded software on routers, switches and VPN concentrators and administered VPNs.
• Monitored network using HP OpenView, Optivity and MRTG. Rapidly resolved design and technical issues on the Westar network using Nortel and Cisco equipment. Performed load balancing on WAN circuits and administered VPNs. Increased efficiency by developing a trouble log tracking system using MS Access.
• Confidential: Planned, budgeted and designed new implementations on the corporate network spanning 25,000 nodes.
• Confidential: Redesigned Confidential route reflectors utilizing route reflection cluster lists. Completed Cisco router/switch upgrades and modifications. Reviewed exception reports and recommended resolutions.
• Confidential: Solved challenging problems on the Confidential by reviewing exception reports and daily Perl script file and participating in weekly network health brainstorming meetings. Beta tested and analyzed VOIP systems and upgraded Cisco routers/switches.

Confidential

SENIOR HELP DESK ANAYLYST

• Provided senior-level technical guidance for customer support and satisfaction teams utilizing the Confidential systems.
• Consulted and provided advanced technical support to 2nd and 3rd -level computer help centers and other IT professionals
• Managed directory administration functions, including E-Mail account maintenance
• Proactively developed error-correcting processes and procedures utilizing historic trouble-shooting data

Confidential

TECHNICAL SERVICE TECHNICAN III /FIBER TECHICIAN

• Installing single line and multi-line fiber optic cables
• Testing the fiber with different modern tools before the installation
• Providing the corrective solutions for the breakdown or problems faced
• Troubleshooting the problems along with the supervisor
• Training new joiners in operating EOD devices
• Installing the ISDN lines as per the instruction from the seniors
• Assisting the senior technician in setting up the system
• Preparing status reports and sketching cable location maps
• Deep involvement in point wise testing of the cables