PROFESSIONAL SKILLS:

• Networking Skills: DNS, DHCP, WINS, Active Directory, TCP/IP, RIP, FTP, SMS, SMTP, TELNET, NFS, VPN, RRAS, OSPF, LDAP,
• Server Operating Systems: Windows NT 4.0 Server, Windows 2000 Server, Windows 2003 Server, Microsoft Windows Server 2008, Microsoft SMS 2.0
• Web Development Technologies: HTML, XML, XHML, IIS 6.0, IIS 7.0, ASP, ASP.Net, .NET Framework 3.0/3.5, 4.0/4.5

EMPLOYMENT:

Confidential

Consultant/Systems Engineer

Acted in role as Active Directory AD Subject Matter Expert SME for Directory Services Operations Team with responsibilities for supporting a large corporate enterprise production environment.

Responsibilities included:

• Provided AD application expertise, coordination of defect identification, root cause analysis, and code deployment for identified production issues related to the operational support of multiple large scale customer applications.
• Provisioning support through maintenance, modification, problem resolution, and interface with second level production teams for triage of production issues.
• Configuration management of mission critical application servers and Domain Controllers using available tools including:
• System Center Configuration Manager 2007
• VMWare vCenter Configuration Manager Quest Intrust.
• Quest ActiveRoles Server version 6.1.0
• Provisioning and configuration of Domain Controllers for deployment throughout the enterprise.
• Maintenance and monitoring of all enterprise wide Domain Controllers using System Center Configuration Manager 2007.
• Critical Patch Deployment using VMWare vCenter Configuration Manager.
• Server and DC Virtualization using VMWare
• Group Policy configuration, management using Quest Intrust
• Administration and Provisioning using Quest ActiveRoles Server ARS
• Automation of frequent repeatable tasks using vbscript, WMI and Powershell
• Configuration Change management and implementation, Confidential
• Monitoring and tracking mission critical Lync servers, systems, and applications.
• Monitoring hardware and software alerts thru MOM, SCOM and other applicable applications
• Troubleshooting and remediation of hardware and software configuration related issuess and escalate to Tier 4 as needed
• Analyzing, assessing, determining and implementing corrective actions
• Documenting processes and procedures as needed.
• Demonstrated Working knowledge with MOM/SCOM and systems monitoring and alert systems
• Leveraging Working knowledge with Microsoft OS Windows 7, Server 2003, Server 2008
• Proper configuration of TCP/IP , IIS and SQL .
• Ability to communicate complex technical problems concisely and professionally
• Ability to work Graveyard shift and flexible with work schedule in a 24x7 environment.
• Confidential: Provided Superior problem solving and troubleshooting skills at the System Engineer level using established Best Practices for Exchange Server 2010.
• Provided Delivery of tier 2-3 level Microsoft Exchange Support.
• Performance of incident resolution focusing on root cause analysis, preventive maintenance, and Knowledge transfer.
• Demonstrated technical proficiency with Microsoft Exchange 2007/2010 Server architecture and troubleshooting
• Provided advanced level technical support of Microsoft Exchange Server 2010 High Availability Technologies as implemented in DAGs.
• Troubleshooting client messaging applications IIS, OWA, Outlook, ActiveSync/Windows Mobile Client
• Utilized my Working knowledge of TCP/IP, SMTP, RPC packet sniffers and or Netmon, as well as ExMon and other Microsoft Exchange Server 2010 troubleshooting tools.
• Successful creation and application of appropriate Powershell scripts for diagnostic purposes.
• Troubleshooting and Remediation of SCCM/SCOM alerts related to all facets of Microsoft Exchange Server 2010, including but not limited to:
• Client Access Server CAS roles
• OWA, Outlook Anywhere, Autodiscovery and ActiveSynch
• Messaging and Routing Topology components of Hub Transport and Edge Transport Roles.
• Mailbox Servers
• Proper Maintenance and Management of Reliability and High Availability technologoies as implemented with Database Availability Groups DAGs .

Confidential

Application Deployment Engineer

• Application Packaging and Deployment of software applications to Windows clients utilizing Kaseya automation, scripting and other deployment tools.
• Writing custom scripts to automate commonly repeated tasks to expedite, backups, patch management, application deployment, and remediation of software conflicts.
• Creation and deployment of custom VB Scripts with WMI.
• Distribution and installation of patches and Microsoft Updates.
• Administration and maintenance Active Directory site for local branch office.
• Patch management and anti-virus software deployment and maintenance
• VBScripting of custom scripts to automate custom actions related to application deployment, conflict resolution, and remediation.

Confidential:

Application Development Consultant

• Analyzed existing system and development environment, leveraging knowledge of Java, C and C Programming languages, Microsoft Active-X Controls, WindowsCE, Database programming SLDC methodologies to modify existing custom applications as needed.
• Modified modules in existing in house Java application hosted on IBM WebSphere that stored and retrieved data from the corporate enterprise-wide DB2 database.
• Completed the development, testing and implementation of Web-based Java application designed to run on handheld CE devices

Confidential:

Senior Windows Systems Engineer

• Windows Server 2003/2008 operations/infrastructure support and provisioning at Family Dollar Corporate HQ.
• Creation of custom VB scripts to leverage WMI technology to automate frequently performed administrative tasks as needed.
• Planning, design, testing, implementation, quality, and support of the Company's Windows Server 2003/2010 based server architecture and Active Directory.
• Installation, testing and support of Microsoft Server 2003 operating systems in virtualized environments utilizing VMWare
• Management and monitoring of server systems utilizing available tools.
• Management and Administration of DNS, WINS, DHCP services and both direct-attached and network attached NAS based server storage
• Monitor performance of systems and troubleshoot systems as required.

Confidential

Network Engineer / Systems Administrator / Migration Specialist

• Remote Server Administration
• Creation and application of VB scripts and WMI to automate administrative tasks.
• Migration Implementation using the Quest Migration Manager for Active Directory
• Migration of Exchange users using tQuest Migration Tools.
• Post Migration Support and Remediation
• Windows Server 2003 Performance Monitoring and Optimization.
• Successful creation and application of Powershell and appropriate Powershell scripts.
• Active Directory Support, Implementation, Administration and performance monitoring
• Network Performance Monitoring using Microsoft Operations Manager 2005 and System Center Operations Manager 2007

Confidential

Network Engineer / Systems Administrator

• Ongoing management, monitoring, maintenance and administration of Active Directory
• Proactively monitoring Enterprise wide Network Performance using Solar Winds
• Taking corrective action to improve network performance and eliminate performance bottlenecks.
• Creation, editing and maintenance of Group policy to enforce desktop security and job function
• Deployment of Microsoft Operating Systems to Desktops using Microsoft SMS 2003
• Patch Management using SMS 2003
• Remote server administration via RDP and Microsoft Terminal Services
• Writing VB scripts to automate frequent administrative tasks as needed.

Confidential

Windows/LAN Services Systems Engineer

• LAN Services and Network Administration for Regulus Group Corporation
• Installing and imaging of New Windows 2003 Servers.
• Deployment of Microsoft Desktop Operating Systems using Microsoft SMS 2003
• Change and Configuration Management using SMS 2003
• Production Environment support
• Troubleshooting Network connectivity Issues
• IIS 5.0 and 6.0 Maintenance and Administration
• Client Workstation configuration, support, maintenance and assistance
• DNS, WINS, DHCP configuration, administration and support.
• Proactively review and resolution of escalated trouble tickets assigned from Service Support.

Confidential

Network Administrator / Active Directory Roll-Out Facilitator

• Planning, Design and Implementation of the new Active Directory Design to facilitate the spin off of the new AccessOne MedCard Company from its parent company Confidential.
• Piloting of the Migration from NT 4.0 to Windows 2003 Server and Active Directory
• Implementation of Redundancy and Load balancing to provide Fault Tolerance
• Installation, configuration, maintenance, and Administration Windows 2003
• Servers, including complete provisioning, installation, implementation and administration of the following related Windows Server Services and Technologies:
• Active Directory DNS DNS
• User Account Migration DHCP WINS Group Policy Management
• Patch Management Microsoft Exchange 2003 Sever Configuration, maintenance, and Administration Windows IIS 6.0
• Troubleshooting, diagnosis of all related hardware, software and networking issues related to the migration and upgrade when applicable.

Confidential

Tech Lead

• Imaging of Back Office Windows Servers using Symantec Ghost 7.5
• Unpacking, lifting, moving, mounting and installing Dell Power edge Servers in back office.
• Building and Configuration of Back Office Windows 2003 Servers.
• Installing Windows 2000 Servers in all retail Confidential Chain restaurants in Confidential.
• Upgrading Point of Sale POS cash register terminal systems to Windows 2000 Professional.
• Using Symantec's Ghost Cast 7.5 imaged restaurant POS register order terminals.
• Testing of Ghost Cast images
• Troubleshooting and remediation of any related hardware, software and network issues that were uncovered and/or discovered during the upgrades.

Confidential

Workstation Engineer

• Participated on Bank Branch conversion Windows 2000 rollout project
• following the SunTrust Bank merger with NFS/CCB.
• Imaged of client workstations utilizing the Symantec Ghost Cast 8.0
• Performed RAM upgrades and other Hardware peripheral upgrade
• Provided on site technical support following rollouts and hardware upgrades

Confidential

Tier 2 Systems Support Analyst

• Planning and implementation of network infrastructure and OS upgrades to Windows Server 2003
• Windows 2000 Domain User Account Administration
• Performance Optimization of Windows 2000 Professional Workstations, and Windows 2000 Server
• Remote Administration of Windows 2000 and Windows 9x and Windows 2000 Professional Desktops using appropriate tools such as: VNC, Citrix ICA Client, Remote Desktop /RDP, PC Anywhere
• Configuration, Maintenance, and troubleshooting of Windows 2000 Server
• DNS Servers, DHCP Servers, and WINS servers.

Confidential

Technical Support Engineer

• Primary duties and responsibilities included the following:
• Provided senior level Technical Support for Microsoft Windows 9x clients, Windows NT 4.0 Workstation, and Windows 2000 Server, Including:
• Performed Beta testing of Windows 95, Windows 98, and Windows 2000 Professional.
• Provided Senior Level Technical Support for Microsoft Windows NT 4.0 Workstation
• Provided Senior Level Tier 3 Technical Support for Windows 2000 Server and Active Directory
• Troubleshooting Software, hardware, network and peripheral configurations.
• Provided guidance and assistance to enterprise customer in the Configuration and troubleshooting of Windows 2000 Server DNS, DHCP, and WINS Servers.
• Provided Support, guidance and expert assistance using the Windows 2000 Server Support Tools, and the utilities included in the Windows 2000 Server Resource Kit.
• Performed Signoff testing on Windows 98 and on Service Pack 4 for Windows NT 4.0
• Provided technical support via phone, e-mail and the Internet using Microsoft Web Response.
• Continually participated in projects, ongoing training, and self-study to stay up to date on new and emerging products and technologies.
• Performed in a Leadership Role in areas of Web-based content Creation, Beta testing, and technical support and provided assistance and mentoring to Support Professional colleagues.
• Created Web based content for Microsoft Knowledge Base articles.
• Supported all versions of Internet Explorer on all Microsoft Windows Operating Systems Platforms including NT 4.0.
• Handled escalated Windows 95/98 issues
• Developed internal documents used for training and triages.
• Compiled and delivered technical resource materials for Microsoft outsource partners.

Confidential

Technical Support Engineer

• Provided Technical Support for MS-DOS 6.0 and all subsequent upgrades.
• Provided Troubleshooting services to end users of ALL PC System Configurations including:
• Customization of startup and boot sequences.
• Disk and data compression issues.
• Memory management
• System Performance optimization
• Troubleshooting and resolving issues of Interoperability with third party applications
• Troubleshooting and diagnosing hardware problems.
• Provided Technical Support for Windows for Workgroups 3.11