SUMMARY

• Responsible for setup and maintenance of network management and monitoring tools across the organization to provide real-time alerting leading to greater uptime and increased security.
• Responsible for Design, Implementation, Upgrade and Troubleshooting of Windows Active Directory and Group Policy.
• Responsible for participating and contributing to various Windows Systems/Applications transitions and migrations.
• Installation and Troubleshooting of Virtual machines/servers in VMware Environment.
• Responsible for diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
• Installation, configuration and troubleshooting of Symantec Backup Exec 2010 R3/ Backup Exec System Recovery backup applications on servers within a large-scale enterprise infrastructure.

Technical Environment: Dell Poweredge, EMC San vnx3100, Netapp Storage, Cisco ASA, Windows XP/7, Windows 2003/2008 Advanced Server with Active Directory, Group Policies, MS Certificate Authority, WSUS, MSSQL 2000,2005/2008, MS Exchange 2003/2010, Office 2003/2007/2010, IIS 5.0/6.0, Terminal Server 2003, Adobe PDF, Trend Enterprise Security, Symantec End Point Protection, Symantec Backup Exec/Backup Exec System Recovery. Postini Google Email Services. Barracuda Message Archiver.

Windows 2003/2008 File and print Servers, Vmware ESX 3.5, Trackit Trouble Ticket Software, Laserfiche Document Imaging Software, SNMP Monitoring Tools like What's up Gold and Monitor Magic. WSFTP Server. VSphere VDI.

Professional Summary

Confidential

IT Manager

• Responsible for all aspects of operational security within supported systems, including OS and router hardening, perimeter and internal firewalls, AntiVirus maintenance, responsible for setting up security policies analyzing and implementing access controls of the systems and network at various levels in a distribution environment that includes supporting remote office and remote sales people.
• Proven success delivering LAN/WAN/telecommunication connectivity, security peripherals, and multi-platform design of Internet and client/server/database-related applications. Responsible for defining server build requirement and setting standards.
• Responsible for Installing and Managing Win 2003 Active Directory and Exchange 2003 Infrastructure.
• Responsible for Upgrading Active Directory Environment from Server 2003 to 2008.
• Successfully Migrated from Exchange 2003 to Exchange 2007 in test environment.
• Installed, configured and maintain secure company Web and FTP sites using IIS 6.0 on Windows 2003.
• Responsible for designing, creating and refreshing Web site content based on marketing department needs to ensure accuracy and timeliness of information and images.
• Responsible for Analyzing, monitoring and reporting on website traffic using Web site Monitoring Tools.
• Responsible for Designing and Administrating SQL 2005 environment for 24 x 7 availability by implementing RAID 10, and also successfully tested and implemented Disaster Recovery for Production SQL 2005 and Active Directory Environment.
• Performed SQL Database Administration Activities whereby created maintenance plans, performed backups / restores.
• Successfully designed and implement a new backup policy and regularly monitor backup jobs tape and disk , using Symantec Backup Exec System Recovery.
• Responsible for Installing, configuring and maintaining Norton Antivirus / Symantec System Center for centralized monitoring of all systems.
• Responsible for performing system and security Audits to define Security Levels on a daily basis by regularly monitoring system/network logs.
• Put in place business Continuity and Disaster Recovery Planning and Implementation for various software applications and network/hardware systems.
• Responsible for monitoring WAN connectivity between remote offices and coordinating with ISP.
• Responsible for Site to Site VPN, Win 2003 Active Directory Domain Servers, NAS Devices and File Maker Pro Application Server in remote location.
• Granting VPN Access and maintaining and supporting remote access users.
• Responsible for installing, configuring and maintaining Company wide Document imaging system for access to secure document images.
• Installed, configured ACT CRM 2009 for web, whereby integrated all sales department data and gave upper management access to centralized data. Process involved Data Migration, Data consolidation and User Training.
• Maintain Ongoing Documentation of the system and Network. Setting up Procedures and Policies to streamline future problem resolution.
• Responsible for Maintaining Network and System infrastructure services in a 24X7 environment.
• Responsible for evaluating user needs and system functionality and ensuring that ICT facility meets these needs.
• Responsible for scheduling system hardware and software upgrades, patch managemnt,security and backups of software systems, archiving, and disaster recovery. Ensuring the smooth running of all ICT systems, including anti-virus software, print services and email provision and also maintaining hardware and software inventories along with ensuring that software licensing laws are adhered to.
• Worked with project teams to help implement Internal Systems. The function which involved identifying and securing necessary resources Hardware, Software and People , determining tasks that must be completed, assigning the tasks, delegating authority, and motivating team members to work together on the project.
• Project lead for a web application developed with .Net and SQL 2005 database. Participated in project planning, budgeting and requirement analysis. Took part in the preparation of Project plan and user acceptance testing. Got a detailed understanding of business functionality and took the responsibility of bringing together members of various departments which helped me to document functional and technical specifications.
• Accountable to support and work with all cross functional teams across board including both onsite team, offsite team and Offshore teams.
• Initiated and implemented improvements in all areas of IT responsibility. Also Served as main point of contact on all IT-related matters for the office assigned. Liaised with clients and vendors to resolve day-to-day problems and make process changes.
• Responds/acts on upper-management direction. Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.

Technical Environment: Dell Poweredge, IBM X-Series, Sonic Wall 2040, Barracuda AntiSpam Filter, Window's 2000/XP, Windows 2003/2008 Advanced Server with Active Directory, WSUS, MSSQL 7.0,2000,2005, MS Exchange 2003/2007, Office 2000/2003/2007, IIS 5.0/6.0, Terminal Server 2003, MS Office 2000/2003/2007 Professional, Adobe PDF, Norton Antivirus Enterprise security, Symantec system Center, Symantec Backup Exec System Recovery, APC UPS systems, ACT CRM 11.0, FileMaker 5.0, SQL 2005 Reporting Integration Services, CEO Imaging Systems.

Confidential

Sr. Network Administrator

• Responsible for all aspects of operational security within supported systems, including OS and router hardening, perimeter and internal firewalls, Antivirus maintenance, responsible for setting up security policies analyzing and implementing access controls of the systems and network at various levels in a distribution environment that includes worldwide operations with 100 users
• Work closely with the Director of Information Technology to implement a maintenance window and develop configuration review procedures, resulting in a substantial improvement of the network's uptime.
• Proven success delivering LAN/WAN/telecommunication connectivity, security peripherals, and multi-platform design of Internet and client/server/database-related applications. Responsible for defining server build requirement and setting standards.
• Managing Win 2003 Active Directory and Exchange 2003 Infrastructure at 2 sites.
• Designing, Installing, Configuring and Maintaining win 2003 Terminal Servers, Citrix Presentation Server in Enterprise Environment and support remote users having access to these servers.
• Installed and Configured Blackberry Communication Server to improve communications.
• Installed, configured and maintain secure company Web and FTP sites using IIS 6.0 on Windows 2003.
• Responsible for Designing SQL 2000 environment for 24 x 7 availability by implementing RAID 5, and also successfully tested and implemented Disaster Recovery for Production SQL 2000 database.
• Configured the Windows Remote Installation Server RIS to set up new systems with existing images, drastically reducing the time required to rebuild/configure a new system/server.
• Successfully designed and implement a new backup policy and regularly monitor backup jobs, using Backup Exec.
• Responsible for Installing, configuring and maintaining Norton Antivirus / System Center and Symantec Mail security and Antispam for Exchange.
• Responsible for performing system and security Audits to define Security Levels on a daily basis by regularly monitoring system/network logs.
• Put in place business Continuity and Disaster Recovery Planning and Implementation for various applications/systems.
• Designed a Backup /Data storage Option for Designers in the company by using OSX X-Serve and X-Serve 7 TB Raid System.
• Installed a Network/System Monitoring Software Big Brother to monitor various network systems for availability and notification when none was present.
• Responsible for monitoring WAN connectivity between remote offices, coordinating with ISP.
• Responsible for Servers and Nas Devices in remote location.
• Granting VPN Access and maintaining remote access users. Supporting e Users nationally as well as internationally
• Maintain Ongoing Documentation of the system and Network.
• Responsible for setting up Business continuity Planning and Disaster Recovery Procedures.
• Responsible for Maintaining Network and System infrastructure services in a 24X7 environment.

Technical Environment: Cisco Pix 515E, VPN 3000 Concentrator Series, Window's 4.0/2000/XP, Windows 2003 Advanced Server with Active Directory, MSSQL 2000, MS Exchange 2003, IIS 5.0/6.0, Terminal Server 2003, Citrix Presentation Server 4.0, Norton Antivirus Enterprise security, Symantec system Center, VERITAS Backup Exec, Dell Power vault Backup Device, APC UPS systems, Time track, OS X X Serve and X-Serve Raid. Great Plains ERP.

Confidential

Systems/Network Administrator

• Analyzed and implemented access controls of the systems and network at various levels by monitoring system status on a daily basis.
• Responsible for new user workstation setups and print server maintenance, along with developer source safe and Crystal Reports.
• Responsible for upgrading the network to Win 2003 Active Directory and Exchange from Version 5.5 to Exchange 2003.
• Installed, configured and monitored company Web and FTP sites using IIS 5.0 on Windows 2000.
• Implemented Security by configuring Microsoft ISA Server Firewall 2000 on Windows 2000.
• Installed, configured and monitored VPN connectivity and Intrusion Detection on ISA.
• Maintained networking devices and Dell/IBM/Compaq server hardware and firmware.
• Configured, installed, and maintained SQL 2000 Database Server in production environment.
• Tested and Implemented upgrades / patches before final implementation in production.
• Installed, configured and maintained Norton Antivirus / System Center, and Symantec Mail security and Antispam Engine as needed.
• Maintained Definity Phone Switch and Audix Voice mail system.
• Preformed Business Continuity and Disaster Recovery Planning and Implementation for SQL 2000, Exchange and Company Web and FTP Servers when none was present.
• Performed procurement/vendor management, facilities management and training for end users on various platforms for a variety of applications. Maintain Ongoing Documentation of the system and Network.

Technical Environment: ISA Firewall, Dell Switches, Window's 2000/XP, Windows 2000/2003 Advanced Server with Active Directory, MSSQL 2000, MS Exchange 5.5/2003, Norton Antivirus Enterprise security, Symantec system Center, VERITAS Backup Exec, Microsoft .Net and Crystal Reports, Dell PV122T DLT Backup drives, PC Anywhere 9.2, VNC, APC UPS systems.

Confidential

System Administrator

• Worked as a Consultant on various client projects for GDI offsite as well as onsite. Also implemented projects for GDI provided infrastructure services to GDI to maintain internal Network.
• Responsibilities were Deploying and maintaining Network / Systems Hardware and Software Infrastructure in a 24x7 basis. Upgrading Windows environment to win 2000 Active Directory and later win 2003 .Upgrading Production SQL Server 7.0 to SQL Server 2000.
• Implemented, configured, and optimized MS-Exchange 5.5 /2000 Mail Server, Company Web and ftp sites using IIS 5.0 on Windows 2000.Installed and configured Microsoft Share Point Portal / Commerce Server on Windows 2000 for Client Projects .Configured, installed, and maintained network storage devices SNAP and Dell Servers.
• Implemented Security by for Installing Configuring and monitoring Cisco Pix Firewall and VPN 3000.
• Installed and Configured Terminal Server Connectivity for Remote Users.

Technical Environment: Cisco 2500/ 2501, Cisco PIX, VPN 3000 Concentrator Series, Windows 98, Windows ME, Window's 4.0/2000/XP, Windows 2000/2003 Advanced Server with Active Directory, MSSQL 6.5/7.0, MS Exchange 5.5/2000, IIS 4.0/5.0, Proxy Server 2.0, Norton Antivirus Enterprise security, Symantec system Center, Veritas Backup Exec, HP SCSI/IDE DDS/DLT Backup drives, 6.0, PC Anywhere 9.2, APC/Liebert UPS systems, SNAP Network Attached Storage, Network Associates Sniffers.

Confidential

QA Tester

• QA Tested the ProQuest platform for ADA Compliance using various tools like JAWS and Window Eyes Screen reader.
• Tested aspects of the ProQuest portal including content verification, functionality and compatibility testing for different web browsers.
• Performed regression testing on software releases, and enhancements before general release to production.
• Responsible for running through scripts of test fields for the company's Web site.

Confidential

Network / Systems Administrator

• Maintained Network and System Hardware and Software services on a 24x7x365 basis.
• Designed, installed, and configured Windows NT 4.0 / 2000 servers in an enterprise Environment.
• Designed, Installed and Configured Sun Solaris 7.0/8.0 and Linux Systems.
• Installed and implemented e-mail infrastructure using DMAIL and Webmail on Linux.
• Implemented system/network/web monitoring tools like big brother in Linux and Windows environments.
• Installed, Configured and Optimized IIS 4.0/IIS5.0 on Win NT 4.0/2000.
• Installed and Configured WebLogic Application Server on Sun Solaris.
• Installed, Configured IPlanet Web Server on Sun Solaris 7.0/8.0 and apache on Linux
• Installed and Configured Document Content Management Tool Livelink from Opentext on Sun Solaris 7.0
• Installed and Configured Third Party Application for Time and Expense from Journyx on Linux and Windows
• Configured and managed Altigen EPBAX system
• Defined and implemented system and network administration services.
• Defined and implemented backup service levels using Veritas Backup Exec.
• Accountable for Managed Hosting System Support group 24 x 7. Running Reports and for 99.99 availability.
• Performed leasing, facilities management and end user training on various platforms and applications.
• Successfully executed the Microsoft License Compliance Program implemented throughout the company.
• Responsible for overall running of helpdesk management system.
• Responsible for Reporting Documentation of Processes/Changes in the Network on a day-to-day basis.