EXPERIENCE:

• Cisco Switch Confirguration Server Farms Security Protocols
• Active Directory System Integration Help Desk Support
• Cisco Router Configuration LAN / WAN / SAN System Integration
• Blackberry server 4.x to 5 Virtualization Technology Planning
• Service Level Compliance Wireless Networking Disaster Recovery

Professional Experience

Sr. Systems Engineer

Confidential

• Performing critical changes and performance tuning on messaging servers

Confidential

Sr. Systems Engineer

• Responsible for achieving system uptime rates of 99.8 or greater to exceed contract service level agreements.
• Perform various operational task for maintaining Exchange 2010, Active Directory and Blackberry Enterprise Servers.
• Monitor, maintain and troubleshoot network server systems hardware and software including O/S,
• Exchange servers, clusters, bridge heads, and mailbox storage, health checks and log file sizes.
• Use MS Forefront/Antigen to block spam from being sent and received by email throughout the network.
• Handle Mailbox migrations to address space allocation requirements.
• Account provisioning/de - provisioning which includes create, manage, modify, disable or remove accounts and access using tools NetIQ DRA, AD Toolkit, ADUC, ADSEDIT .
• Manage and support mail stores, mailboxes, databases and polices.
• Responsible for time sensitive and critical escalations from the Security Operations team including messages tracking, ExMerges and spam filtering using Antigen and Forefront.
• Respond to system alerts and troubleshoot the errors or performance degradation, determine the source, and correct the issue.
• Monitored network traffic and reported outages using SolarWinds network monitoring software.
• Performed troubleshooting in both WAN and LAN environments
• Software application deployment using Altiris Console Server, including application patch updates.
• Administration of user accounts and groups
• Account terminations, create / modify user groups using ADUC and ADSI Edit
• Use of AD filters and LDAP scripts LDIFDE, DSMOD, etc to modify specific user account attributes e.g. clearing Exchange delivery restrictions on all users
• Using input list to set user mailbox and org code info, etc
• Relocate and remove user accounts
• Home folder creation and deletion
• Disable mailboxes for terminated employees
• Move mailboxes for employee transfers and add / remove users from Blackberry server.
• Experience with basic Cisco router and switch configurations
• Performing critical changes and performance tuning on messaging servers.
• Monitoring Queues on all exchange Server, configured alerts
• Performing Offline Defrag. on databases
• Monitored and perform firewall updates as required

Confidential

Sr. BES Administrator Census Bureau

• Install, trouble-shoot and maintain software and hardware, controlling current versions in use and future releases of application software on various models of blackberries.
• Provide advice and assistance to customers on a large local problem to troubleshoot complex problems and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
• Updating software versions to blackberry devices
• Provide Level 2 support, including Provision, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all cell phones, Air cards and Blackberry Devices
• Handle day-to-day BES and blackberry related technical problem
• Updating and creating BES IT policy
• Escalating any unresolved issue to RIM
• Providing the highest level of support by performing on call duties and being available 24/7
• Provide weekly status report to management of daily projects/issues
• Proficient in Remedy and MS products
• BES account creation/deletion
• Liaison with service providers including ATT, Verizon, Sprint, T-Mobile
• Tier 1 Break/fix Support Tech

Confidential

Lead BES Project Officer

• Maintain accurate database of blackberry/PDA users approx. 1200 users.
• BlackBerry smartphone and desktop software training
• Install and trouble-shoot various models of blackberries/desktop support.
• Updating and creating BES IT policy
• Handle day-to-day BES and blackberry related technical problem
• Escalating any unresolved issue to RIM
• Lead Blackberry Project Manager - assign blackberry trouble tickets and task to be completed to meet deadlines.
• Provide briefings on processes and procedures to Uniformed Information Technology Response Officers.
• Head of special projects within my department.
• Provide weekly status report to upper management of daily projects/issues
• Able to communicate effectively with team members, clients and management in gathering and implementing project requirements
• Liaison with service providers including ATT, Verizon, Sprint, T-Mobile
• Identify opportunities and recommend solutions for improving service efficiency, effectiveness and cost savings participate in IT initiatives to address service issues.
• Desktop Supoort
• Tier 1 Break/fix Tech

Confidential

Helpdesk Analyst Common Access Card Operator

• Prepared and reviewed ID card applications by using Real-time Automated Personnel Identification System RAPIDS to update Defense Eligibility and Enrollment Response System DEERS .
• Trained incoming personnel in the use of all RAPIDS and DEERS equipment and software used to issue ID cards.
• Processed and reviewed applications and determined dependency.
• Served as liaison with local TRICARE management team and provided DEERS update and eligibility issues.
• Liaison for management/customer related issues and provided resolution at primary level.