PROFESSIONAL SUMMARY:

• Network desktop support technician, server admin,, and help desk analyst with 16 years' experience diagnosing and resolving technical customer inquiries.
• With sixteen years of experience as a data center network technician, desktop engineer, and help desk analyst roles in healthcare and automotive industries. I have in - depth knowledge and understanding of numerous software packages and operating systems. I'm an IT technical expert at finding and resolving network and server system malfunctions, using exceptional technical and communication skills to ensure minimization of downtime and optimal computer and network performance. Work well independently, or in a group setting providing all facets of computer and network support such as troubleshooting, installations, and maintenance.
• Linux Setup and Administration
• Built and configured two Citrix servers in a farm environment to offer off-site connectivity to applications and server files
• Successfully maintained connectivity between host systems, including native operating system protocols
• Researched and resolved LAN WAN problems, including IP resolution, cabling problems, internet connectivity, and networking equipment malfunctions
• Reset of user password via AD, Windows Server Administration
• Cisco switch router maintenance and setup
• Remote site Break Fix support
• Setup VM's using Citrix, VMware, and Virtual box.
• Proficient in Windows-based environments, Internet, and MS Office applications.
• Strong working knowledge of Wired or Wireless Products and Services.
• Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills.
• Windows: 9x, ME, 2000, XP, and 8 configurations, install, and troubleshooting.
• Server OS: Windows 2003, 2008 and 2012 R2 install configurations, administration, and troubleshooting.
• Wireless Network Setup, configuration, and security lock down.
• HP, IBM, Cisco and Dell server configurations, install, and troubleshooting.
• Junior network administrator of Cisco routers and switches
• Custom computer builds.
• Remote support using RDP, TeamViewer, PCAnywhere, and VNC
• Using Windows Office to make databases, spreadsheets, and web pages.

PROFESSIONAL EXPERIENCE:

Confidential

Network Integration Specialist

• Use Cisco's configuration tools to troubleshoot any know install issue
• Tracking inventory via asset information
• Installing power data cables cat5e 6, fabric, SAS within data-center racks.
• Setup and troubleshooting Cisco UCS hardware
• Using the Nexus OS to update and configure Nexus series switches
• Build server racks

Confidential

Desktop Support, Windows Migration, and Network Admin

• Computer Hardware Break/Fix Dell HP
• Windows 7 Migration team leader
• Data Center Technician Lead Sungard
• Cisco switch and router configuration vlans,
• Active Directory Administration create new user. password resets
• Lotus Notes installation and support
• Creating and deploying new Windows 7 workstation laptop Dell HP
• Server swap outs

Confidential

Windows Admin, and Network Desktop Support Technician

• Re-image PC's and laptops using Clonezilla.
• Setup PC with sysprep and verify setup.
• Linux Admin Red Hat and Ubuntu
• Configured and installed a Juniper firewall at the remote Detroit office
• Responsible for support of 1250 users and 50 Windows 2003/2008 servers
• 700 workstations running a combination of Windows XP and Windows 7
• Imaging up to 10 PC at a time.
• Exchange 2010 configurations, install, and troubleshooting.
• Support RIS software
• Resetting end user passwords and unlocking AD accounts
• Creating and editing Domain Polices
• Patching and rewiring network closet
• Break Fix hardware software remote sites
• Supported all network, server, workstation administration, and software support
• Using ping and tracert to troubleshoot network issue
• Removing malware from computers and laptop.
• Making and editing script files.
• Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
• Installation of Windows 2000, XP, and 7 to new and old computers.
• Repaired, serviced, and replaced parts, boards, and equipment for Dell and Compaq computers. Inventory of incoming and outgoing equipment.
• Setup Windows XP and Window Server 2012 R2 VM's

Confidential

Senior Deployment Tech and Desktop Network Support Contract

• Re-image PC's and laptops using Zenworks.
• Setup PC with sysprep and verify setup.
• Adding printer to PC using Novell Console One as an application.
• Imaging up to 25 PC at a time.
• Making and editing script files.
• Break Fix hardware software remote sites
• Acted as administrator, Exchange Administration and provided 3rd level support at the workstation level for approximately 5000 users in-house, as well as 1200 remote clients
• Patching and rewiring network closet
• Using ping and tracert to troubleshoot network issue
• Setup an image server using Image Center from Norton.
• Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
• Installation of Windows 2000, and XP to new and old computers.
• Repaired, serviced, and replaced parts, boards, and equipment for Dell and Compaq computers. Inventory of incoming and outgoing equipment.
• Setup an MS Access database to store all refreshes information.

Confidential

Senior Desktop Support

• Performed maintenance of personal computers and peripheral equipment, identified problems and provided appropriate solutions.
• Installation of Windows 9x, XP, and ME, 2000, to new and old computers.
• Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Confidential, Confidential Bell, and Xerox computers.
• Configuring a wired or wireless network in the home or small business.
• Built and maintained web sites.
• Building custom computers per client's specs.
• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
• Assessed client needs and recommended appropriate products or modifications.
• Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.

Confidential

Desktop Support / Customer Service

• Responsible for setting up new computers.
• PC hardware and software installs on IBM clone computers.
• Removal of virus, adware, and spyware.
• Shipping and returning products.
• Cash management and paper filing.
• Installing and supporting Windows XP.
• Selling Geek Squad services and products.
• Maintained trouble-ticket system to record and track user calls and e-mails, resulting in 10 increase in revenue.
• Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills.
• Re-imaged laptops and maintained hardware infrastructure.
• Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
• Researched new and followed up on existing disputes and problems.

Confidential

Helpdesk Support

• Responsible for software support within the Windows 9x and 2000 environments.
• Printer support wit WebJet Admin. Windows 2000 Administration: Adding users, password resets, and unlocking accounts. Adding computers to the domain.
• Call center duties: answering pones, Opening problem tickets, resolving issues, and using SMS to help with troubleshooting PC's and laptops.
• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
• Possess effective communications skills, and work well with others at all levels.

Confidential

Level II Network Support

• Troubleshooting switches and access points.
• Configuring IP setting for wireless networks.
• Pinging drops to check connectivity between hosts. Server swap outs.
• Wrote and revised programming codes, macros, and script/batch files.

Confidential

Computer Software Support Level II

• Level II software Windows NT, 95, 98, and 2000, Outlook 2000 support.
• Responsible for answering support calls and opening calls in Remedy.
• Upgrading software to latest versions.
• Held software training for 25 co-workers per training sessions.
• Network configuration IP, subnet mask, and DNS .
• Performed Y2K system upgrades, and hardware and software upgrades as field technician.
• Installed and configured computer workstations and configured laptop computers for RAS and docking station connections on LA