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Infrastructure Manager Resume Profile

Gorham, ME


  • Over 24 years of experience in positions of increasing responsibility, including:
  • Window Server, Exchange, SQL AD, GPO WAN/LAN Architecture and Design Cisco Enterprise Router/Switch/ Wireless/VOIP Firewall Checkpoint, ASA, Rapture
  • ITIL, Business Continuity and Disaster Recovery Virtualization VMware, XenServer, Hyperv
  • Installed POS/Epicor/Kronos Applications Programming COBOL, Advanced Rev and Pick



Infrastructure Manager

I am currently the interim CIO and Network Manager. I am responsible for the student information systems, infrastructure and development. My responsibilities include managing the IT department, overseeing and enhancing the information technology core and deployment of the new TAAC grant infrastructure. I am responsible for a 1.2 million dollar budget for operational and capitalization expenses. I have designed and implemented a full network redesign with LAN segmentation, Wireless Cisco HA controllers, Cisco ISE for Wireless, WAN optimization, VDirector and NetApp storage with HA. I am in the process of replacing an Avaya 8810 core with a Cisco 4500x cluster with 3850 HA in the tech data center. I am leading the project to have redundant fiber between the CC building and the Tech building and to other buildings on campus. I have installed and configured Solarwinds for network and system monitoring and reporting. I have moved the internal DNS and DHCP to Microsoft and moved the external DNS to a cloud base vendor. I have replaced a majority of the Nortel/Avaya switches with Cisco 29560x switches and increased wireless access by 74 . I am responsible for budgetary, purchasing and vendor relationships.


IT Infrastructure Manager

I was responsible for the WAN, LAN, Security, Server architecture and Active Directory design. I redesigned their WAN and LAN segmentation, virtualized the Servers and deployed NetApp as the backend SAN solution and redesigned the Active Directory structure. I architected and implemented Cisco CUCM in remote office, Checkpoint Firewalls', WAN accelerators Riverbeds , Juniper VPN, updated their Cisco routers 3945 and switches 3750 , implemented private IP addressing scheme, deployed Polycom Video Conferencing, VMware Enterprise with a NetApp SAN, Websense and moved the Exchange environment to the cloud. .My responsibilities included: vendor relationships Hardware and Software Purchases , budgeting capitalization and operational expenses .

Reason for leaving: Company downsizing due to lost Government contracts.


Senior Network Engineer

I was responsible for the strategic direction of systems engineering architecture, project management and customer satisfaction. I perform system architecture, system integration and migration Microsoft 2008 AD, Exchange 2010, VMware, VSphere, VOIP, Cisco Switches/Routers/ASA, RSA, Citrix, BES, Websense, McAfee Encryption etc for clients. Created and tested business continuity and disaster recovery plans for clients. My responsibilities included: Customer and Vendor relationships, Cisco and Microsoft Engineering, IT Assessments, Corbit Audits, Technical product reviews and 3rd Tier Support.


Senior Network Design Architect

Implemented and designed WAN/LAN networks for the corporate campus and remote sites. I installed and configured Cisco 6509's with 720 sup, 450x, 37XX/35XX series switches, ACE load balancers, Nexus 1000v and Cisco Aironet. I deployed VOIP with MGCP, H.323 and SIP configurations. I have performed the following VOIP upgrades: Call Manager 4.21 to 6.13, Unity 4.05 to Unity 7.02 and Meeting Place 5.3 to 6.0.35. Implemented ITIL process for core business processes. Designed and implemented the following environments: Cisco Wireless with ACS to AD authentication, Exchange 2003/2007 Mail Servers, OWA, Gateways for over 20k clients, OCS, BES 4/5 1k users , VMware ESX 2.5/3.0.x VMotion, HA VMware, and VCB , Clarity, Mercury, OSSID and other applications. I re-organized the AD structure created GPO's and worked on the conversion from Novell 5.x to AD using Quest utilities. I managed the Active Directory environment consisting of over 150 sites with over 20,000 nodes. Installed, configured, and managed Windows 2003 and 2008 clusters. Created the Business Continuity and Disaster Recovery plan for Active Directory, Window systems including Exchange 2003/2007, SQL 2000/2005, Windows Clustering, Red Hat and other applications. Conducted Active Directory security audits using Event Sentry, CSA and other applications. I was tier 3 support for IPT/VOIP, AD, Exchange, VMware and GPO's deployments. I installed and configured Prognosis and Clarus for VOIP monitoring and Event Sentry and TNT for Windows System monitoring. For each design support material was created and turned over to Tier 1/2 support.

Reason for leaving: Moved to Maine. Wife appointed federal judge


IT Architecture Manager

I was responsible for the Network and System Architecture for the entire company including international sites. I managed 9 engineers in the states, 6 engineers in Mexico and 4 engineers in Brazil and Germany. Designed and implemented: WAN segments VPN US, Columbia, Mexico, Brazil implemented VOIP Call Manager Unity for all sites in the US, reconfigured the Network including Servers in several remote offices, wireless access points Proxim, Cisco in all offices, Windows 2003 AD, DNS, WINS, DHCP, GPO , Exchange 2003 OWA for over 4k clients and clustering Exchange 2003 and SQL 2000 and Red Hat web services. I configured and installed monitoring software for Server Monitoring HSIM, MOM 20005 , Ciscoworks 2000 Cisco Routers/Switches , Trend Micro virus suite, Patchlink for Windows Patch updates and deployments, VERITAS v10, Blackberry 4.x, Esker Fax, and other applications. I documented and tested Disaster Recovery plan for the system and network infrastructure. My responsibilities also include: Management of 23 employees, vendor relationships Hardware and Software Purchases , budgeting capitalization and operational expenses , goals and objectives, leadership and career-path guidance to my employees and annual reviews establishing and 1, 3 and 5 year goals and objectives.

Reason for Leaving: Company purchased and moving HQ to Chattanooga, TN and then closed.



Completed the analysis, design and implementation of major projects at a transportation company. Installed and configured Call Manager 3.02 and Unity 3.x for corporate office. I performed the analysis/design and implementation of IIS configuration with HP Blade enclosures and with Load Balances and SQL 2000 with Windows2003 Clustering attached to Hitachi SAN. I have also implemented NetIQ, CIM, Bindview and Dell Openmange for monitoring the servers, applications and performance. I implemented RPD for the Compaq blade build out which includes 2000 and 2003 images. I built and documented the Windows 2000/2003 server build for deployment. I implemented Blackberry 3.7, DataCert, Project 2000/20003 server, Crystal Enterprise 8.5/9.0/10 Server and Quest Foglight. I am currently part of the Datacenter design team to consolidate and move to a new datacenter. I was also 3rd tier support for any un-resolved issues in the NT environment.

Reason for Leaving: Accepted Permanent Position


Director of Network Enterprise and Operations

As the Director of Network Enterprise and Operations for NVA systems I was responsible for strategic direction, security, project planning of NVA Network Infrastructure, operations, helpdesk and transaction processing. I was responsible for the architecture, design and operations of NVA's network and transaction processing. I had 4 direct reports which included Infrastructure, Systems, Operations and Helpdesk. I had a total of 42 employees who reported under those managers. I redesigned and implemented a new network infrastructure which includes OSPF and BGP routing protocols, Cisco 6509 core switches with Cisco 3550 distribution and 2950/3548 access layer switches. I also redesigned the WAN backbone, which includes DS3 to the core offices and frame relay to the branch offices VPN access for remote users using Secure ID and Radius systems for authentication frame relay access in the DMZ edge for external customers IDS ISS - Real Secure on the edge and internal to protect the production systems and implemented an Operations Center to monitor HP Openview, CiscoWorks 2000, CIC, NVA's network and communication devices. Installed and configured Call Manager and Unity for VOIP for the corporate and remote offices. I was responsible for the transaction processing for Dialup, frame, direct connection and backend processors Visa, MasterCard, Discover, AMEX . My management responsibilities included: vendor relationships, budgeting operational and capitalization expenses , conducting management and team meetings, establishing goals and objectives, leadership and career-path guidance to my employees and annual reviews. My position was not only management, but required that I had hands on interaction with Network, NT and Sun systems.

Reason for Leaving: Position transferred to Knoxville, TN. after company purchased.



As a consultant I was asked to analyze and make recommendations of Cingular's NT 4.0 Domain Structure, Exchange 5.5 Org/Site Configurations, NT/Exchange Security and Faxination 4.x architecture. I consolidated the NT domains and Exchange infrastructure into two primary domains and one Exchange Org. I designed and helped implement Active Directory, Exchange 2000 for the Southeast region of Cingular Wireless of 25K users. I defined standards and procedures for the NT and Exchange Administrators, NOC and desktop support. Configured Compaq/Dell Servers, installed NT 2000, AD and Exchange 5.5/2000. Designed and implemented NetIQ rules to monitor systems in NOC. Implemented: 1 NT/Exchange intranet for user ticketing system, documentation and form control. 2 OWA server farm with load balancing with SSL encryption for internal/external users 3 Configured and Installed Faxination 4.1 with T1 Brooktrout board.


Network System Manager

Managed the internal infrastructure of the LAN/WAN and 24X7 Internal Technical Support. Re-engineered the internal Local and Wide Area Network 1800 nodes . Designed, implemented VPN Cisco Concentrator 3000 to remote users and 6 remote offices. Managed the migration of wwwheels and over 4000 dealer sites to work with the internal infrastructure. Designed processes, procedures and workflow diagrams for the internal workflow. Designed and Implemented Great Plains 6.0 with Windows 2000 Terminal Server and SQL 2000. Designed, configured and installed a support and software tracking system along with internal application faxing. Lead in the review and recommendation of CRM application for internal workflow and tracking system. Installed and configured BMC Patrol and Tivoli to monitor Systems. Installed and configured the following hardware and software: Compaq Servers Appox. 165 , Cisco 2600 routers, PIX Firewalls, T1 and DSL Lines, VeriSign Digital Certificates, Exchange 5.5/2000, SQL 7.0/2000, Faxination 4.0, Blackberry, DNS, WINS, IIS 5.0, Windows Office, 2000 Professional, Server and Advanced Server. Supervised 3 Network Engineers, 2 Cold Fusion Programmers and 6 Support Analysts. Responsibilities include: Reviewing, Designing and implementing internal applications. Monitor and upgrade current LAN/WAN Hardware/Software evaluation, Network Design and implementation, Server and router installations, Lucent Phone Switch, Budget Forecast and purchase of hardware and software.

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