OBJECTIVE

Highly proficient, creative, and versatile Information Technology Professional with over thirty years' experience with computer hardware, software, systems/network infrastructure, server and workstation deployment, and administration, as well as information systems security. Seeking a challenging position as a Network/Systems Administrator or IT Programs Manager.

SKILLS ABILITIES

Extremely reliable and dependable, I possess an innate ability to effectively motivate and build successful teams. I am very personable, easy to get along with and a good fit to even the most diverse teams. I am decisive, punctual, detail oriented, and take ownership of my tasks. In addition, I am an outstanding technician and stay current with new technologies and threats. I consistently perform my tasks in an efficient and timely manner without supervision.

My proficiencies include:

Program Management:

• 12 years' experience effectively managing projects and programs in both the military and civilian sectors with teams as large as 45 personnel.

Process Analysis:

• 8 years' experience in Business Process Analysis identifying process bottlenecks utilizing techniques such as focus groups, brainstorming techniques, surveys and user task analysis to improve overall workflow processes.

Customer Service:

• 20 years' experience in customer service. Possess exceptional skills in providing services to clientele and assuring customer satisfaction with the end product. Received numerous awards for outstanding customer satisfaction.

Team Building:

• 15 years' Team Lead experience utilizing a variety of techniques such as proactive feedback, defining roles and responsibilities for team members, awarding team successes, and setting examples for team members to follow in order to build strong team cohesion.

Systems Administration:

• 23 years' experience with Microsoft Windows NT/95/98/2000/XP/Vista/7/8, Mac OS
• 8 years' experience Administrating Windows server 2003, 2008, 2012
• 8 years' experience with Active Directory, Organizational Unit and Group Policy Management, Terminal Server Services, IIS, DNS and DHCP
• 2 years' experience with MS Exchange Server 2010/2013 and Unix/Linux Administration

IT/Network Infrastructure:

• 2 years' experience with Cisco IOS, Router and Switch Management, remote administration
• 15 years' experience with computer/server Assemblies, repairs and troubleshooting
• 1 year experience SAN management and disaster recovery

Software Applications:

• 15 years' experience with MS Office 2007, 2010, 2013, MS Project, Visio, Adobe CS, Acrobat Professional.
• 2 years' experience with IBM Cognos, IBM Rational DOORS, IBM Rational Systems Architect, IBM Rational Change, Oracle 11g/12c, Juniper, Ingres, MSSQL server, SAS, Primavera.

Emerging Technologies:

• 2 years' experience with VMware and HyperV Virtual Platforms, Citrix, Cloud Technologies, Software as a Service SaaS and Platform as a Service PaaS configurations.

WORK EXPERIENCE

Systems Administrator

Confidential

Duties Include:

• Provide Server and Network Infrastructure Support for U.S. Coast Guard ALMIS Business Intelligence Systems and IT assets.
• Provide support for database development and promotions for Oracle, Ingres, and SQL database environments.
• Domain/Systems Administrator for Windows 2003/2008/2012 servers and Red Hat Enterprise Linux database/virtual host servers on multiple domains.
• Manage user accounts and permissions in Active Directory.
• Perform complex server OS upgrades and migrations.
• IBM Cognos Administration
• Track systems performance on a daily basis to ensure optimum data availability throughout the fleet.
• Troubleshoot software applications and hardware configuration issues and make recommendations for modifications.
• Track and perform corrective actions for Information Assurance Vulnerability Alerts IAVA's and Time Compliance Technical Orders TCTO's
• NetApp SAN management.
• Network Traffic Analysis
• Perform vulnerability scans on Windows and Linux based servers and perform corrective action to ensure identified vulnerabilities are corrected in a timely manner.
• Create and manage virtual systems utilizing VMware, Hyper-V and Virtual Box by Oracle.
• Configure Terminal Server services and applications for end users.
• Provide technical support in troubleshooting and modifying network connectivity, installing LAN infrastructure, and switch port management in support of project tasks and requirements.
• Train End Users on software applications as well as associated hardware.
• Track and monitor call tickets utilizing HEAT and Remedy call logging systems.
• Provide outstanding Customer support to U. S. Coast Guard Military, Civilians and Contractors for entire fleet.

PRODUCTION MANAGER

Confidential

Duties included:

• Customer Service, Billing and accounting of daily sales, Job estimating and planning, Scheduling and prioritization of all jobs, Staffing and man-hour approval, End of Day close out, Performance Evaluations and Counseling, and Installation/Configuration and administration of IT assets and servers and printing equipment.
• Effectively lead a Hampton Roads based printing company consisting of 4 store locations and 45 employees in the day to day operations providing printing services to a customer base consisting of more than one thousand clients.
• Increased the average monthly revenue by more than three hundred percent in less than one year and over five hundred percent in my tenure.
• Managed numerous projects without any delays in delivery
• Provided top notch customer service to our clients to ensure repeat business.
• Deployed WAN services for four locations throughout Hampton Roads which included Exchange and Database servers providing communication and job tracking services between locations utilizing Fedora and Windows 2008 server platforms.
• Continually monitored the business work flow process identifying more efficient methods of tracking jobs, providing timely delivery to clients and predicting quarterly trends in business.
• Assembled and deployed 23 Windows 7 and Mac OS client based workstations, Print RIP and graphic design machines to support job requirements and increase production capabilities.
• Configured over 125 network printers and plotters for our local stores as well as leased machines for clients within a one hundred mile radius.
• Managed and provided technical support for all locally owned equipment and computer systems.