OBJECTIVE: To obtain a position in Information Technology where I am able to apply my organizational, personal, business and technical skills to contribute to the organization's overall success.

EXPERIENCE:

Systems Administrator, Confidential

• Provision all new hire network and email accounts.
• Complete authority requests to grant access to network resources.
• Manage, issue and sign certificate using our PKI Internal Certificate Authority
• Assist in the completion and satisfaction of user request and helpdesk tickets Microsoft System Center Service Manger .
• Manage and build relying party trust for SSO with ADFS 2.0 Active Directory Federated Services
• Insures all Network Operating Systems are up-to-date with security patches.
• Create and automate tasks using Powershell and VBscript.
• Conduct annual routine audits of network accounts, email mailboxes, stale unused physical and virtual servers.
• Create, manage and troubleshoot print services 32bit and 64bit print queues .
• Re-permission all new and existing servers to comply with standard NTFS permission procedure.
• Manage, maintain and troubleshoot ILM Microsoft Identity Lifecyle Management System data flow between Peoplesoft system and Active Directory.
• Monitor, report and remediate all issues reported from the Network Monitoring System Solarwinds
• Kept management informed of potential issues before they escalate.

Confidential

• Investigate, document, and monitor incoming/pending helpdesk ticket Accenture ITSM Remedy Tracking System
• Configure, install, troubleshoot and maintain Personal Computer PC related hardware and software, associated printers and peripherals, network access, and network client software.
• Assist in the configuration, installation, and maintenance of network-related hardware, software, and services such as file servers, print servers, disk subsystems, gateways, and connections to external resources.
• Maintaining and supporting Personal Computer related hardware and software components, including printers, modems, and other peripherals, using the following operating systems: DOS, Windows 98/2000, Windows XP Profesional x86/x64 , Windows 7 x86/x64 and VMware.
• Maintaining and supporting network server related hardware and software components, such as file servers, print servers.
• Developed and implemented desktop computing and networking standards and procedures to simplify network environment and troubleshooting.
• Active Directory administrations and management
• Maintaining and supporting Microsoft Office products, E-mail, AS/400, JDE Citrix and Specialized software as required by Divisions.
• Maintaining and Supporting Client Services Images for Dell/IBM desktops and laptops. Maintain records of sites Personnel, Systems and Software. Assist in development of documentation for advanced software.
• Maintain and Implement Systems Software Management SCCM .
• Work assignments carried out to the highest quality level.
• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

Confidential

• Investigate, document, and monitor incoming/pending helpdesk ticket
• Install, troubleshoot and support user whom experience difficulties to various software applications and hardware equipments
• Manage and maintain File server, Print server, Web server, Fax server, SQL server and Exchange server
• Setup and personalization of new computers and software for new users
• Creating, managing and assigning permissions to users and groups with Active Directory
• Configure and setup Exchange server for Outlook to send and receive email
• Setup, configure and manage Comdial PBX phone system
• Analyze and perform daily backup with Veritas
• Provide essential backup to the Primary Network Administrator.

Confidential

• Planning and implementation in migrating of Windows 2000 to Windows XP
• Deployed a team total of 860 Dell Latitude D600 laptops for Ernst Young
• Setup and personalization of new computers and software installs on existing systems
• Use of Windows Preinstallation Environment tool to export and import data
• Cloning and imaging hard drives through the use of PowerQuest
• Analyze, test, and validate software application to insure operability
• Perform setup and configuration of Novell client, Citrix client, Funk Odyssey client, Trax Personal 8.0, Blackberry, Palm Desktop, Intellisync, and Dial-up remote connection
• Install, configure, and troubleshoot Lotus Notes 6.5 to establish send/receive email
• Analyze and verify the accuracy and efficiency of QA and testing processes established for core layer software installation

Confidential

• Provide secondary support to back-up network administrator
• Support and manage 20 servers and 200 workstation Lan/Wan
• Investigate, document, and monitor incoming/pending service desk calls in Remedy tracking system
• Provide hardware/software configuration, installation, and support for personal computers
• Creating, managing and assigning permissions to users and groups with Active Directory
• Cloning and imaging of hard drives through the use of Ghost software
• Build-up and integration of various Compaq Proliant DL series servers
• Manage and maintain 2000, NT, Exchange and Print servers
• Provide support to end user whom experience difficulties to various applications and equipments
• Provide technical leadership in the area of desktop systems

QUALIFICATION

SUMMARY:

• Ten years of experience in designing, installing and troubleshooting of heterogeneous computing systems comprising:
• Operating Systems: Microsoft Windows 7, Windows Vista, Microsoft Windows XP, Microsoft Windows NT/2000/2003/2008 Server.
• Hardware: Motherboard, CPU, hard drive, video and sound card, CD-ROM, modem, network adapter, switches, router, printer, scanner and etc.
• Protocols: TCP/IP including SMTP, NNTP, POP3, FTP, HTTP, PPP and SLIP , IPX/SPX. >
• Services: DHCP, SNMP, WINS, DNS, FTP, WEB, NEWS, MAIL, PROXY, NAT and Firewall security.
• Adept in the Microsoft Office Suite