OBJECTIVE:
As a result of working in Information Technology for the past 15 years, I possess the ability to provide a wide array of applied knowledge to future clients. Working in various environments such as DoD, corporate, retail, city, county and federal government agencies I am able to adjust and apply these accumulated work experiences to any challenging opportunity and further expand a well-rounded skill-set.
EXPERIENCE:
| Systems Administrator |
| Confidential |
- I manage the Department of Veteran's Affairs' VACOLS system, which consists of 12 VMWare ESXi hosts vCenter , NetApp OnCommand storage and Red Hat-based Oracle database servers.
- Create, update and document server equipment and configuration settings via MS excel and Visio.
- Provide desktop, remote and phone support for the VACOLS and BVA systems for users.
- Deployed NIPR/SIPR workstations and laptops imaged with Windows 7, replacing Windows XP machines within the Washington Headquarters Services WHS organization.
- Migrated user to the Office of the Secretary of Defense OSD network.
- Insured that the equipment exchange is being documented.
| Systems Administrator |
| Confidential |
- Supported and maintained over 40 NIPR/SIPR application, web and Oracle/SQL servers for a Web-based application which provide military medical personnel web access to patient records in theater.
- Worked with Active Directory to create ad maintain security groups, GPO's and service accounts.
- Utilized VMware ESXi 4.1 vCenter to build and manage virtual server and resources.
- Performed scans for security patches via Shavlik and documented these tasks in VMS.
- Provided storage management utilizing HP StorageWorks P6500 EVA disk array.
- Monitored and evaluated event logs, resources and drive space for the server environment.
| Systems Administrator, Junior |
| Confidential |
- Provided 24x7, rotating on-call, support and maintenance of over 25 NIPR/SIPR servers and 3 websites for WHS Pentagon's Washington Headquarters Services Support Office WSO .
- Managed, upgraded, migrated, consolidated and performed maintenance on servers such as Domain Controllers, Microsoft Exchange 2003, Blackberry Enterprise Server 4.1 MR6 BES , Citrix, SharePoint, IIS, DMZ, file, print, Home-based Security Server and SQL.
- Managed and monitored tape backups using Symantec BackupExec 11d.
- Provided desk-side and remote support for 200 WSO users while logging tickets in Track-It 8.
- Performed scans Shavlik for security patches specified by IAVA for servers and workstations.
| Communication Technician II |
| Confidential |
- Provided 2nd shift call center support for approx. 6000 Lotus Notes/Domino 7, CC Mail 8, and Outlook/Exchange 2003 users of Customs Border Patrol, fielding approx. 30 calls per day.
- Modified, migrated, created, disabled, reset passwords and unlocked user accounts.
- Ticket logging through Remedy 6 and Heat 6. Escalated server issues to network engineers.
| Help Desk Technician |
| Confidential |
- Provided desk-side support for approx. 1100 Department of Labor users, logging tickets in Heat 6.
- Hardware upgrades, deployment, inventory, imaging, Blackberry, printers and video conferencing.
| Workstation Support Specialist |
| Confidential |
- Supported Dell desktops/laptops, Palm Pilots and HP laser-jet printers on Time Life corporate headquarters' network of approx. 250 local and remote users.
- Migrated computers from Windows 95 to 98 and XP. Hardware and software troubleshooting.
- Migrated email systems from MS Mail to AOL Mail and then to Outlook/Exchange 2000
| Technical Field Service Specialist |
| Confidential |
- Supported, configured, deployed and troubleshot, desktops, laptops, printers, and other IT related equipment for EDS's corporate office in Herndon, VA for approx. 500 users.
- Participated in the local area network upgrade by reconfiguring IP settings and patch panel cables.
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