SUMMARY OF QUALIFICATIONS

• Department of Defense Top Secret/Sensitive Compartmented Information clearance with Full Scope polygraph.
• 11 years of Systems Administrator experience supporting Customers throughout the Intelligence Community.
• Experienced Leader who effectively completes tasks on time utilizing Project Management skills and practices.
• Exemplary customer service and support, with proven skill and perseverance to solve complex problems.
• XP, Vista, Windows 7,Windows Server 2003/2008 R2, SQL Server 2005/2008 R2, UNIX, SunOS, Solaris, RedHat Linux
• Database clustering, Virtualized server/client hosting, Proprietary applications management, Dataflow experience

Professional Summary

SYSTEMS ADMINISTRATOR III

Confidential

• Created, configured, managed and administrated seven Microsoft Server 2008 R2 failover clustered environments.
• Conducted performance tuning on seven Microsoft SQL Server 2008 R2 high availability HA database clusters. Ensured database availability through analyzing reports, performing routine maintenance, establishing scheduled jobs, running database performance optimization tools and managing incremental, differential and full backups.
• Established and configured various web interfaces through Microsoft Web IIS v7 and Microsoft .NET to host both commercial and government of the shelf software COTS/GOTS proprietary mission applications.
• Performed secondary administrative responsibilities on Linux based Data Transfer system running RedHat Enterprise Linux version 5.4. Established and sustained SFTP connections utilized to transport data to follow-on systems.

SYSTEMS ADMINISTRATOR III

Confidential

• Controlled Active Directory Domain Services for Microsoft Windows Server 2008 on multiple classified network enclaves. Established account parameters, permissions, security groups and implemented group policy procedures.
• Managed and maintained Microsoft SQL Server 2008 clustered environment and accessibility of its specialized SIGINT mission application supporting over numerous end user analyst. Provided round the clock support on system.
• Provided direct desktop user support focusing on Microsoft products and various other COTS/GOTS applications, assisted users with PKI certificates, and performed hardware repair on Dell OptiPlex 960 client workstations.
• Performed on site fiber infrastructure fit up and fiber patching integrated with CISCO network interfaces. Worked with external support element to manage network security and performed troubleshooting on hardware interfaces.

SYSTEMS ADMINISTRATOR III

Confidential

• Worked for 24/7 Site Helpdesk concentrating on support of Microsoft Windows Server 2003 and SQL Server 2005 based collection systems. Administrated over proprietary user interface that accessed the system's data repository.
• Developed and implemented new training program while working as Tier III Systems Administrator designed to increase Tier I/II Technician's system level architecture knowledge and increase junior Technician's Windows/Linux technical competencies. Personally trained over 30 Technicians and Instructors while overseeing program.
• Performed desktop administration on Windows 7/RedHat v5.1 virtual desktop environments and all of their corresponding mission application suites to include desktop software/hardware support on thin client workstations.
• Monitored data transport systems and troubleshot complex dataflow issues working with both internal and external support elements to ensure data delivery and integrity to Site, permitting mission prosecution and reporting, and overall mission success.

SYSTEMS ADMINISTRATOR II

Confidential

• Responsible for maintenance and administration of three Army Strategic Collection systems, with servers comprised of Microsoft Server 2003, SQL Server 2005, RedHat and Fedora, associated mission application suites, user accounts and assigned end user devices. Maintained accountability/maintenance records on all assigned sensitive equipment.
• Established and maintained up to three individual TROJAN Satellite communication links simultaneously. Supported three encrypted classified Army network enclaves and all of their associated COTS/GOTS application suites.
• Utilized multiple disciplines of communications theory interacting with cellular and VHF/UHF communication signals.
• Senior Technical Advisor for organization responsible for development of technical maintenance procedures and policies, manpower requirements for support personnel, and responsibility over millions of dollars of equipment.

SENIOR SYSTEMS SUPPORT TECHNICIAN

Confidential

• Project Manager overseeing 25 personnel responsible for desktop support and server level break-fix corrective actions in both Windows/Linux environments, tasking of manpower and setting precedence for Customer initiatives.
• Developed maintenance procedures and troubleshooting guide for Tier I/II Technicians to perform on resident Microsoft SQL Server 2005 database backed systems. Responsible for training/testing of competency on procedures.
• Provided desktop support for Windows XP clients, Microsoft Office 2007 suite and COTS/GOTS mission applications.
• Supported Linux based system by monitoring processes, stop/starting processes when necessary, controlling user authentication, managed allocation of attached system receivers and performed break-fix on user GUI interfaces.

HELPDESK SUPPORT TECHNICIAN

Confidential

• Performed call support for a 24/7 support element fielded calls ranging from user desktop environment issues to diagnosing and administratively resolving faults on forward intelligence collection/processing systems.
• Remotely managed Linux based forward collection systems focusing on processor/processes' health, system stability, performed break-fix actions and initiated command-line sequenced shutdown procedures when required.
• Supported newly fielded Microsoft SQL Server 2005 backed collection system providing Tier I level break-fix server administration, monitoring of system's resources and supported associated mission user interface applications.
• Two time recipient of the Tech of the Quarter award. Awardee is recognized for providing outstanding customer service and support, technical competency and going above and beyond to resolve mission critical system failures.

INTELLIGENCE ELECTRONIC WARFARE REPAIRER

Confidential

• Sustained microwave communications link necessary for data dissemination to in theater SIGINT field sites. Performed periodic crypto synchronization on communication link's encryption/decryption devices.
• Operated and maintained multiple Solaris based ground, air, and remote collection systems. Responsible for receiver allocations, data ingestion, ensured data availability for prosecution and maintained application interfaces.
• Provided 24/7 monitoring and repair on Trojan Classic TC-21 circuits and managed its corresponding VHF/UHF receiver banks. Performed signal samples and analysis promoting peak signal strength and optimal communications.
• Provided client workstation support for UNIX boxes running Solaris 9/SunOS 5.9. Managed user profiles, permissions and supported specialized COTS/GOTS mission applications.

MILITARY INTELLIGENCE SYSTEMS MAINTAINER/INTEGRATOR

Confidential

• Educated on systems administration and maintenance techniques for Windows NT and Solaris based network domains. Able to establish network environment, server hosts, support client workstations, troubleshoot and repair hardware failures, configure user security permissions and effectively manage end user accounts.
• Taught advanced troubleshooting and fault isolation theories necessary to sustain equipment at the component level. Utilized single point-of-failure theorem to accurately identify and replace defective module.
• Learned electronic communications theory to include wave propagation, transmitters, receivers, modulation, demodulation, pulse code modulation, transmission lines, antennae, microwaves, digital and analog signals.
• Trained on maintenance procedures and technical support practices for various United States Army systems including CGS, Prophet, ASAS, Trojan satellite communication systems, GUARDRAIL, direction finding and RF interference equipment.

TCP/IP, Ethernet, FDDI, SMB, SMTP, POP3, ISAPI, IIS, Apache, Java, DNS, DHCP, LDAP, AD, GPO, GPMC, SSL, TSL, SSH, Telnet, RDP, SNMP, QoS, SIP, FTP, SFTP, TFTP, WINS, WHOIS, ARP, HTTP, HTTPS, SQL, SERVER, NetBIOS, IMAP, BGP, EIGRP, OSPF, RIP, RTSP, HA, EAP, CHAP, PAP, NTLM, Kerberos, PKI, IPSec, FiberChannel, iSCSI, CIFS, NETApp, HIDS, HIPS, NIDS, NIPS, XP, Vista, Windows, Linux, UNIX, Solaris, RHEL, 2003, 2005, 2008, R2, Office, GNOME, VMWare, Citrix