Professional Carrier Consultant Resume Profile Georgetown, Wash DC - Hire IT People

Experience:

Professional Carrier Consultant

Confidential

Network monitoring, remote troubleshooting, and problem diagnosis of infrastructure for various organizations, commercial and government, in a mission critical 24x7x365 NOC environment.
Act as call center desktop support during off hours for users, client for help desk issues.
Also constantly monitoring their MS Web servers, HP Sql database servers and firewalls remotely based in Chicago and Texas Data Centers. Support included accessing remotely Network Cisco devices,
Change, modification and update of Routers configurations and Switch Ports. Add, change and delete users.

Confidential

NOC Analyst

As NOC Analyst, my day to day job involves all routine work as monitoring and minor trouble shooting of servers and network equipment.
Help Desk Support after hours and Telephone support for the internal company wide employees.
Oversee daily operations, such as monitoring, troubleshooting Cisco devices, Windows and Red Had LINIX servers. Managing trouble tickets using Service Now and responds to issue escalation to Telco and internal engineers after hours and on weekends. Train and coach NOC staff in both technical and professional aspects of their performance. Developing NOC process and procedures
Experience with scheduled conference calls and routine involvement with escalated customer troubleshooting calls to resolve issues concerning routing, upgrades, and Schedule maintenances.

Confidential

NOC Tech II

Worked as NOC Level 2 Tech supporting FreeBSD/UNIX and Windows web servers along with Cisco Routers and Switches at Data Center in Beltsville, Md.
My primary responsibility includes Systems Administration, break-fix and build new system as per client request and needs. Also to support client over phone and via Emails, Train and guide junior level on shift technicians and day to day general duties includes supporting to a minimum download, compile, install. Customize, troubleshoot and use of:
MySQL, Apache, Bind, SShd, Sendmail, Webmin and rsync for backups.

Confidential

NOC Supervisor, Night Shift.

Network monitoring, remote troubleshooting, and problem diagnosis of Cisco and Nortel infrastructure for various organizations, commercial and government, in a mission critical 24x7x365 NOC environment.
Liaison between Customer Points of Contact and Telecommunications Carriers for global IP/MPLS circuit issues.Documentation of incident workflow in Remedy/ Service Now. Created step-by-step training documents for procedures on Cisco/ Nortel monitoring and circuit troubleshooting.
Provided customer desk support and Network Monitoring support for the State of Maryland, State of Florida, State of North Carolina and DOJ for VoIP system.
Support included accessing remotely Network Cisco and Nortel devices,
Change, modification and update of Routers configurations and Switch Ports. Add, change and delete users.

Confidential

NOC Supervisor Night Shift.

Worked as a Desktop and NOC supervisor in Web hosting Network environment. Supervising 9 NOC Techs during night shift. Oversee daily operations, such as monitoring, troubleshooting Cisco devices, Windows and UNIX servers. Managing trouble tickets using Remedy and responds to issue escalation to Telco and internal engineers after hours and on weekends. Train and coach NOC staff in both technical and professional aspects of their performance. Developing NOC process and procedures
During Night shift act as call center Desktop Support for all our internal employee's help desk related trouble requests and make sure their desktop, Laptop and phone system work as expected.