Jr. Systems Administrator Resume Profile,DC - Hire IT People

SUMMARY

IT professional with 10 years of experience in Windows-based environments. Areas of expertise include planning, project management, technical support, helpdesk, systems installation, upgrade, configuration, troubleshooting, repair and user support. Strong technical, analytical, problem solving, communication and relationship management skills.

TECHNICAL SKILLS

Applications: Windows Server 2003, 2008, Exchange 2003, Exchange 2007,Exchange 2010, NTBackup, PC Anywhere, DameWare, LanDesk, VNC, Altiris, Bomgard, Netmeeting, SMS, SCCM 2007, WSUS, Microsoft Office Suite 2007 and 2010,Trend Antivirus Client Server, McAfee Antivirus, Sophos Antivirus, Norton Antivirus Client Server, Exchange Virus Protection, PC imaging with Ghost ,Imagecast and Image X, RSA Authentication, Windows 2000, XP, Vista and Windows 7, Mac OS X, Guarding Edge, Bitlocker Encryption software, VMware View, Altiris, Guardian Edge Encryption.
Network Services:TCP/IP, Active Directory, Group policy, DNS, WINS, DHCP, VPN, IAS, Terminal Services, Routing and Remote Access, Network planning, wiring and cable terminations
Hardware Software Solutions: LAN, WAN, Firewall configuration and management, extensive knowledge of Dell and HP desktops, laptops and printers.

PROFESSIONAL EXPERIENCE

Confidential

IT Specialist, Office of the Chief Technology Officer

Provide technical support to over 20,000 end users for the District of Columbia Government.
Resolve issues via phone, email, desk-side or LANDesk remote tool.
Handle escalations from Tier 1 technicians.
Perform Microsoft Office and Outlook configuration, troubleshooting and archiving.
Create new user emails and accounts via Active Directory and Exchange Server 2007 and 2010.
Perform printer and network file share configuration and troubleshooting.
Deploy Dell and HP computers using Ghost and Image X imaging software.
Use of Windows Easy Transfer to migrate end users from Windows XP to Widows 7
Create and close trouble tickets using Remedy 6.0.
Support and configuration of wireless networks.
Use WSUS to apply security updates, critical updates and patches.

Confidential

Windows 7 Migration Technician

Evaluated desktops and laptops to confirm if an in place migration can be completed.
Migrated Dell computers with WinXP to Win7 Using USMT User State Migration Tool
Test and confirm that the migration was complete
Delivered the completed migrated system to the perspective end user
Have the end user to sign off that everything is in working order

Confidential

Jr. Systems Administrator

Respond to end-user and IT specialist requests by phone, email and web with level II / III technical support
Provide HW SW support for desktops, laptops, blackberries, and iPhones.
Manage VMware View 4.0 for 200 users.
Perform Active Directory Administration to include password resets, create, edit and delete user profiles.
Troubleshoot network connectivity issues
Perform Light Exchange administration.
Major contributor in rollouts for desktops, laptops, blackberries, iPhones, and special projects
Coordinate with developers and other groups to resolve technical problems
System Imaging of New and Old HP and Lenovo computers using Symantec Ghost Server

Confidential

Desktop Support Technician

Provided technical support to over 500 end users.
Performed hardware break / fix to servers, PCs, and laptops and printers.
Used Active Directory to manage users, printers, groups, and computers.
Used Systems Management Server 2003
Installed and troubleshoot Windows XP, Windows 7 and Microsoft Office issues.
Used Remedy to create, update and close service call requests.
Imaged Dell and HP computers using Ghost and Image X.

Confidential

Desktop Engineer 2

Supported 5,000 end users.
Conducted walk-through of crew bases to ensure everything was operational.
Set-up of smart phone devices for email Blackberry, Windows, Android, iPhone, iPad
Serviced printers, desktops and laptops including installation of hardware and software.
Used SCCM 2007 to deploy and update Dell servers and client computers.
Used Altiris for imaging and deployment of Thin Clients for Citrix environment.
Configured Exchange 2007 to create and move mailboxes, shared folders and distribution groups, mailbox quota, backup and recovery.
Conducted warranty repairs and maintain relationships with outside vendors.

Confidential

Tier 2 Helpdesk Analyst, Office of the Chief Technology Officer

Supported 20,000 end users for the District of Columbia Government.
Resolved issues via phone, email, desk-side or LANDesk remote tool.

Confidential

System Support Engineer

Provided help desk support for the United States House of Representatives.

Confidential

PC Technician

Supported the Security Exchange Commission.

Confidential

Jr. Technician

Supported the World Bank.

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Jr. Systems Administrator Resume Profile

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