Summary:

Professional with over 12 years experience in Information Technology. My technical experience includes, but is not limited to, 10 years Windows NT4/2000/2003/2008 Server administration experience, 7 years experience with Active Directory 2003 and 2008, 5 years experience with Network and VPN, 7 years experience Exchange 2000, 2003 and 2010, 3 years experience in a Dell/EMC SAN environment. Additional experience also includes 4 years experience with VMware, 3 years experience with Citrix and Blackberry devices, 6 years experience with MacAfee Epolicy, Symantec Backup Exec.12.5 and 2010, AD Migration of 2003 to 2008, and Share Point 2010 administration. I have very good communication skills and very comfortable working with peers and management at all levels.

Technical Skills:

• HP Blade Servers Proliant DL380 G5, DL 580 G5, Dell Poweredge 1900 and 2900 series Servers, Sonicwall Firewall/VPN PRO 4060,TZ 150, TZ 180, HP Procurve Switches 5412, Dell/EMC San array, Cisco Wireless Access Point, HP enclosures, Overland Storage Neo 200 and Arcvault 24, Dell Powervault 24 library. and Blackberry mobile devices.
• Windows Server 2003 and 2008, Exchange Server 2003. and 2010, GFI Mail Achiever, EminetWare SolarWinds Patch Manager 1.85, IM Manager, HP ILO 2 and 3, IP Monitor, Symantec Endpoint, Near Point Archive, Log Rhythm, SCCM 2007, SCOM 2012, Symantec Backup Exec. 12.5, MS Project, Heroix Longitude, SQL 2005 Server, Citrix Presentation Server 4.5, Citrix Zen Apps.,VMware ESX vCenter, MS office, Symantec SMTP Gateway 5.01, F5 Big IP, VNC server and viewer, Visio, WSUS 3.0, and Blackberry Enterprise Server Version 4.1.

PROFESSIONAL EXPERIENCE:-

Confidential

Responsibilities:

• Windows Server 2003, 2008 support and administration.
• Building new VMs and physical servers.
• Setting up New servers and installing Management Packs.
• Administering SCOM 2012 and Lync 2010.
• Created custom dashboard grids to monitor Exchange servers CAS, MBX, EDGE and HUB servers and Lync servers. Exported the data to excel for analysis.
• Managed in setting up email alert subscriptions using SCOM groups and email distribution lists.
• Windows server patching and troubleshooting.
• Remotely supporting HP blade servers and VMs in VCenter.
• Involved in analyzing the root cause of the alerts and resolve if there is OS issues or Application issues focused on Exchange servers and Lync Servers .
• Responsible upgrading, maintaining, supporting Vmware environment.
• Analyzed the data for performance and for future growth.
• Created the reports of specific counters performance of applications and sent to the appropriate Application team to analyze the report for root cause.
• Created custom reports against the SCOM Data Warehouse for the previous dates for troubleshooting purposes.
• Monitor the alerts of all the systems and inform the right team to take action.
• Removing or adding counters in the Management Pack for better performance view.
• Attend Change Request and Change Management meeting.
• Monitoring Synthetic transactions for the Web application recordings.
• Troubleshooting involves database and data access services.
• Installed Lync 2010 Reporting tool for developing reports in Lync Reporting server.
• Troubleshoot Lync user's connectivity issues.

Confidential

Responsibilities:

• Managing and supporting Microsoft Windows 2003 and 2008 server issues.
• Using HP ILO troubleshoot HP Blade servers with OS Windows 2003 and Windows 2008 R2.
• Using VCenter for troubleshooting the issues related to the virtual servers.
• Worked with Business Application Unit for scheduling of patching their Development, QA and Production environments.
• Windows Lead Patching Coordinator with the responsibility of Patching and Scheduling the Windows servers 2003, 2008 R2, and 2012.
• Building virtual servers for OS Windows 2003 and Windows 2008 R2.
• Using the Eminetware Solarwinds Patch Manager to patch the servers.
• Using WSUS console for patching the servers in DMZ and external networks.
• Configuring and troubleshooting GPO and local group policies.
• Troubleshoot Windows servers patching issues.
• Troubleshoot Windows Cluster issues, balancing, and moving cluster groups.
• Used SDM 12 for logging Change Requests and Incidents.
• Create Change Request templates for patching the servers and other requests.
• Communicate with Application, Database, and management teams for the patching activity.
• SCOM 2012 administration includes setting up servers for alerts and troubleshoot issues.
• Attend weekly Change Management meeting to present change requests and get approval.
• Document the procedures and steps involved in change requests for the Hardware and patch updates and upload them in share point.
• Train the offshore staffs for Patching activity and Patch bundle creation.
• Update the Application, Database and Management team the progress of Change Request.

Confidential

Windows Lead

Responsibilities:

• Migrating Active Directory 2003 to 2008.
• Managing GPO and GPM.
• Using Quest Migration Tool to migrate users and workstations.
• Build Servers for Quest migration project.
• Install Quest Migration tool and configure.
• Install necessary prerequisites for Quest Migration Manager.
• Document the steps and upload to the share point.
• Troubleshoot post migration issues related to workstation and user migration.
• Train the offshore employees for AD migration.
• Manage offshore employees for successful migration.
• Used HPSM for logging incidents and allocate incidents to offshore employees.
• Attend Change Management meeting for change requests and CM.
• Update the client on daily basis of the ongoing project.
• Create a test environment using VMware lab manager to test the migration project.

Responsibilities:

• Managing Onsite and Offshore support personnel.
• Providing Technical support for Level3 Communications in the area of Exchange 2010.
• Delegating and distributing the new projects to the team.
• Supporting and administering Share Point 2010.
• Building VMs, P2V conversion in VMware environment.
• Attend client meeting for daily and weekly Change Request and Change Management.
• Update the client weekly for all the technical support work as well as projects.
• Supporting and administering SCOM 2012.
• Prepare and allocate support documents to upload in SharePoint.
• Coordinate the projects with UNIX, DBA, Storage and application teams.
• Supporting for all the Windows Server 2008 issues and application issues.
• Introducing new technologies to the client.
• Supporting and training the onsite and offshore personnel.
• Request for Change Requests in the Windows environment.

Confidential

Responsibilities:

• Supporting and administering over 500 servers with OS consists of Windows 2003 and Windows 2008.
• Building new servers such as physical HP Blade and virtual VMware and configure them for application and database usage.
• Troubleshoot issues with OS, VMware, Exchange 2010, SCCM 2007, Citrix and SCOM 2012.
• Managing monthly patches includes Microsoft security and windows updates of the servers.
• Involved in the project of Microsoft Lync to support IM and Meeting requests.
• Involved in the SCCM 2012 project for deploying Windows 7 images to VMs.
• Involved in the project of implementing security software Log Rhythm.
• Coordinate with UNIX, DBA, Storage, Network and Backup teams for all infrastructure issues.
• Followed the Client's Change Management, Change Request, and Capacity management policies and implemented in the infrastructure environment.
• Monitoring SCOM alerts of servers and network devices. Running server performance and uptime reports through SCOM.
• Monitory HP Blade servers through HP SIM for any hardware issues.
• Configuring IP and DNS for New Printers and relocated printers.
• Troubleshoot DHCP and DNS records.
• Troubleshoot and set up Network printers for the Citrix servers as well as in LAN.
• Other Data Center responsibilities include racking servers, UPS, and building racks.

Confidential

SR. Network Administrator

Responsibilities:

• Responsible for administering Windows 2003 and 2008 Server Operating Systems.
• Administrative responsibilities of Exchange 2003 and 2007 include backups and restores.
• Installed and configured Exchange 2010 and implemented backup and recovery.
• Maintaining 80 Windows Servers includes 20 web servers for Hardware and software updates.
• Installed and configured VMware ESX 4.10 in HP SAN system. Created many virtual servers for Windows 2003 and 2008.
• Converted old Physical servers into Virtual servers for better performance.
• Responsible for managing full backup of all servers using Backup Exec Ver. 12.5 and 2010.
• Installed and configured the Overland Storage Neo 4300, Archvault 24 for media library.
• Responsible for managing four backup units in three different locations. Responsible for restoring the files as well as connecting the alerts and errors from the backup jobs. Managed remotely the backup jobs and send out the media to the off site.
• Troubleshoot the issues in Backup Exec., and the hardware issues related to Overland Storage and media library.
• Responsible for managing the Active Directory related to User Accounts, GPO, GPM and application installation.
• Installed and configured MacAfee Epolicy for Orchestrator for Windows Workstations and Servers.
• Installed all MacAfee Epolicy updates, and troubleshoot for any issues in Epolicy.
• Responsible for updating Microsoft Security updates, Windows updates for Workstations and Servers using WSUS utility.
• Installed and configured Heroix Longitude to monitor servers and web servers.
• Monitored all the servers for windows and transactions by using Heroix Longitude.
• Managed IP Address allocation, and configure VLAN in HP Procurve Switch 5412.
• Setup new Dell racks for the servers and network devices.
• Installed and configured RSA security system for the users login through VPN from remote locations.
• Responsible for managing cluster software Neverfail in the Database Servers and Files servers.

Confidential

Sr. Network Administrator

Responsibilities:

• Responsible for Windows 2003 Active Directory Administration including DNS, DHCP, Replication, Group Policies, and User Computer Accounts.
• Supported maintained Citrix Server. Perform Monitoring of server load publishing of applications.
• Installed, Configured and supported Terminal Server 2003 for remote terminals users.
• Installed and Configured Symantec Enterprise Vault 2007 windows 7.5 to archive mailboxes and move PST archive files to Enterprise Vault Server. Regularly monitoring the Enterprise Vault directory database SQL and backing the database. Checking logs and monitoring vault services regularly. Setup file servers for archiving and scheduling file server to achieve.
• Set IP Monitor to monitor the entire network includes Servers, Routers, Switches, and VPN tunnels.
• Installed and Configured GFI Email Achiever for all the Mailboxes. Setup SQL Server as a database and Backed up daily for Government Compliance. Retrieved and restored emails if needed.
• Installed and Configured IM Manager for instant messages archiving for Government compliance.
• Installed and configured Symantec Net Backup and Robot device for full image backup of the servers.
• Installed and configured Blackberry Enterprise Server Version 4.1. Configured Blackberry devices for the Users to receive and send email, synchronize contacts, sent items and calendar. Supported the user issues when they cannot sync. contacts, calendar, and sent items. Routing email to the Blackberry devices when necessary.
• Installed and configured VMware ESXi. Used vCenter to manage VMware host servers, create virtual machines and configure for Server and Workstations. Create Templates for servers and workstations, Vmotion etc.
• Supervise maintain all backup servers running Veritas Backup Exec V 10d. Maintain backup logs of Monthly, Weekly, Quarterly Yearly backups.
• Installed configured SonicWALL VPN router for remote connectivity.
• Configured firewall rules for VPN Microsoft IAS Radius server for added security.
• Responsible for Planning Developing Disaster Recovery Business Continuity Plan. This plan is tested once a year and reviewed twice a year.
• Managed Symantec SMTP Gateway 5.01 to block spam emails and block or allow emails coming from outside.
• Installed and configured MacAfee ePolicy Orchestrator to automatically update the virus updates to the local and remote computers.
• Configured and Installed 8 WAN connections and clients for connectivity to main office. Connectivity equipment included SonicWALL Routers with wireless device and Cisco Access points.
• Managing Exchange 2003 server and administering email mailboxes.
• Installed and configured VMware in the test environment

Confidential

Responsibilities:

• Responsible for administration and support of the Windows NT Server 4.0.
• Windows NT 4.0 responsibilities included administration of the user account, creation user account, creation of batch file for logon script, creating Home drives, backing up the data Backup exec. , restoring data in the case of server failure, restoring data in the case of user move from one Domain to another Domain,
• Participated in Y2Kupgrade during the year 2000, setup print servers and add users to the print servers, created Ghost images for servers and workstations.
• Maintained Proxy Server and IIS 4.0, WINS, DNS DHCP servers. Using SMS supporting the users remotely and updating the software.
• Supported workstation Operating Systems such as NT 4.0, Windows 95 98. Setup profiles for the new users to run Outlook, and applications such Office 97, Cognos Powerplay 6.5, Computron, Huntington time piece, HR Corporate Repository, Orion, ODBC setup, Client Server applications , RAS setup includes CompuServe account, NSElite etc.. Configuring the TCP/IP, DHCP, WINS, DNS. Supporting the applications installed in the workstation.
• Imaged laptops with AIG standard OS and applications and configured to RAS CompuServe to connect remotely to the AIG domain.