Summary

As a multi-disciplined, technology management professional, who is seeking continued challenges and career advancement, I have nurtured a skill-set both broad in scope and detailed in depth. In addition to being a skilled mentor to clients, peers, and direct report employees, I have extensive applications and technology planning, management, support, and implementation experience. I excel in organizing and directing teams and managers for projects requiring skill in designing, developing, or implementing the necessary technologies and software to fulfill critical business and operational needs. I also have extensive experience in leading and directing auditing, integration, and management activities across many network, hardware, and software platforms. I continue to serve in organizations and groups ranging from thousands to billions of dollars in annual revenue and continually invest in my career by attending industry conferences and tradeshows to keep abreast and involved in technology developments in fields beyond the pure technologist role. My practice and management methodologies incorporate many of the tenets and elements of the several management strategies in which I have been trained and focus on clean paths to deployment of appropriate technologies or process solutions that serve the needs of groups at all levels and in all phases of my client's or employer's business operations.

Skills :

Management

Business:

Technical

See Addendum for Complete Listing of Skills and Technologies.

Confidential

Data Analyst

• Established data analytics project and revenue stream
• Implemented a plan to align data intake and analysis processes with business need
• Completed triennial assessment of data collection strategies
• Staffed, planned, and directed creation of the new department
• Founded and led the team creating in-house processes for extensive Community Health Needs Assessment CHNA
• Reduced cycle time on CHNA process from 6 months to less than two months
• Coordinated work effort among internal resources, partner team members, and contractor
• Led creation of comprehensive community needs assessment for the Adirondack Region
• Reviewed and analyzed hundreds of indicators and performed statistical and analysis
• Created architectural foundation for one of eleven regional Population Health Improvement Planning grant funded organizations in the State of New York.
• Nominated InterSystems HealthShare/Cache as Health Data Repository
• Installed and interfaced MySQL Database, Tableau Analytics, R Open Analytics
• Sourced data from Open NY, Treo/3M, NYS SPARCS, and others
• Implemented and trained staff on Tableau Data Analytics, Excel Advanced
• Created CRM Database in MS Access to collect and manage Program level information
• Designed and planned infrastructure for Adirondack Regional Health Data Warehouse
• Established trusted partnership with NYS Department of Health for testing, training, and utilizing Open Health Data through the Health Data NY portal
• Established a training program for data analysis and reporting
• Requirements collection
• Specification
• Software assessment
• Vendor selection
• Contract negotiation and pricing
• Established international vendor protocols in conjunction with the finance manager
• Architected the implementation of SugarCRM solution

Confidential

Senior Network Architect

Responsibilities and Accomplishments

• Creating the Technology and Architectural plan for deployment of the Electronic Health Records system for the third largest healthcare delivery organization in the U.S.
• Designing and planning the pilot rollout and full deployment hardware, network, and data interface baseline for a sizable nation in Western Europe.
• Development, costing, budgeting, planning and implementation of deployment, support, maintenance, contingency operations, and disaster recovery processes for SaaS for internal and external clients utilizing vxVistA Electronic Health Records Suite.
• Developing a sizing and capacity modeling program to validate assumptions and improve customer delivery recommendations.
• Creating Data Migration/ETL models for massively complex Health Records infrastructure systems.
• Creating scalable, reliable architectural templates and customizing them as necessary for implementation and support of the vxVistA EHR solution at customer sites.
• Work closely with InterSystems Federal Sales and Development to improve DB middleware FileMan to Cach Object Conversion Technology
• Research, testing, and client deployment of InterSystems tools, including Ensemble, DeepSee, and HealthShare with the vxVistA Product Suite
• Working with many Vendors and Vendor representatives from U.S. and international hardware and software development companies to establish standards and deliver reliable solutions for vxVistA.
• Responding to RFP technical and operations planning sections.
• Guiding the sales team, acting as Sales Engineer to offer scalable, reliable architectural drawings and documents supporting the vxVistA EHR solution and its associated applications.
• Supporting InterSystems Cache Database components with associated hardware and configuration analysis and planning through sales, bidding, implementation, upgrade, and conversion processes.
• Analyzing and resolving complex ongoing issues, exposing root causes for failure planning and implementing solutions to limit, reduce, or eliminate points of failure within vxVistA deployments.
• Leading vendor and client resources within implementation teams to identify hardware and software implementation risks and challenges for technical projects in order to reduce exposure and potentials for harm/failure to project plans on both internal and customer projects.
• Serving as the senior technical resource to assess and develop responses to technical challenges arising during after implementations both to DSS internal and to the vxVistA EHR external customers .
• Coordinating efforts between DSS IT staff and local vxVistA client IT staff to deliver solutions and offer recommendation to executive leadership for department and systems management, security, maintenance, and support of the vxVistA EHR and the associated platforms on which it operates.
• Planning and instituting internal processes to support vxVistA Operations team in implementing and assisting customers utilizing technical tool sets to assess problems and devise solutions.
• Evaluating new technologies Security tools, interface engines, data modeling and ETL tools, scripting tools, infrastructure management, and planning tools, etc. , discerning, recommending, and implementing solutions for improving systems management and maintenance for both ASP services and external customers.

Confidential

IT Manager - ERP Systems/EDI Applications

Responsibilities and Accomplishments

• Managed teams upgrading server hardware/software, new desktop/laptop rollouts, and iSeries 400 ERP host system hardware and software upgrades.
• Led the senior management team in review and selection of vendors and outsourced resources to analyze EDI services/needs and restructure IBM iSeries Host based EDI program EXTOL also GenTran/Sterling, GXS, Covalent Works .
• Directed contract teams for re-implementing IBM iSeries EDI solutions with full analysis, review, planning, and implementation responsibilities.
• Other projects include overseeing network redesign, e-mail systems review, planning, and hosted e-mail system rollout, rollout of VPN and applications to field personnel, implementation and integration of new forecasting and network management software packages, overhaul of forecasting/financial reporting tools, designed/built new inventory collection database.
• Budget/project review for previous five years with completion cost analysis and development of five-year plan for growth, spending, savings.
• First year and continued cost savings includes over 20 in Telco costs while adding services, support savings of 90 for EDI solutions, and 75 reduction in charge backs due to EDI transaction errors and failures. Overall continuing annual savings achieved over 85 of salary.
• Constructed corporate data infrastructure and documentation program/processed and documented IT works and projects to meet continuance planning goals.
• Continued five-year plan in progress to map path to new ERP solution, integrated Internet Sales solution, and continued EDI growth and customer/vendor integration.
• Analyzed savings results and implemented a reinvestment plan for in-house development, printing and server systems upgrades, process improvements, as well as systems/software maintenance planning, and to further provide cost-savings potential in the future.

Confidential

Consultant

Responsibilities and Accomplishments

• CIO for hire
• Exchange, Domino, GroupNotes
• Windows, Linux, Open-Source, iSeries, Unix, Novell, Cisco, Nokia, Nortel
• Provided direct and managed client/server, network, telecom, and hardware/software support.
• Systems and Architecture advice, design, planning, installation management, and ongoing support
• Provided resources to up to 25 clients with low-need less than 25-hours per week with independent partners
• Provided operations analysis services and recommendation of systems and services for supporting ongoing operations and managing budget resources.
• Guided and recommended corporate solutions for ERP/CRM/Productivity software, software specification, programming vendor coordination, setup/installation and support:
• Visual MFG/Lawson Visual
• Dynamics/Navision/Deltek Vision
• BPCS MAS 90 - MAS 120
• ASW
• PeopleSoft HR
• Premise network/systems analysis, design, installation and configuration up to multi-campus level with remote access for outlying installations.
• Management of projects including forklift upgrades for 50 user networks with remote access, fiber-optic connectivity, VPN, VLAN, cabling, disaster recovery planning, database/software review/installation/configuration
• Design two-way satellite communications wireless/RF plans for data and voice technology.
• Teamed with other consultants to provide employment, coverage, and to instruct and grow the skills of the team.

Confidential

North American I.T. Manager

Responsibilities and Accomplishments

• Rescued failing network and business services, by creating and directing implementation of policies and procedures for control of long-running, widespread virus/worm/adware control
• Created and managed team responsible for tracking, locating, and eliminating or recovering systems responsible for outbreak controlled day two, eliminated day five. Systems secured.
• Reduced support calls and failure/outages by over 60 through A/V control and other measures
• Implemented a standard backup solution to support daily operations.
• Created a Disaster Recovery/Continuity Plan, implemented, tested, and managed the plan.
• In-sourced 24-hour support by creating and executed a plan to share workload with the parent company ICT staff in Turnhout, Belgium for ongoing support of 24/7 printing/publishing operation.
• Created and managed an Application Change Control Processes to reflect current business practice
• Implemented Application Change Controls for testing, approval, and release to production.
• Improved network storage efficiency and reduced online storage costs by 75 .
• Managed development/implementation of near-line storage/recovery for Pre-Press Department.
• Implemented a rolling wave replacement plan for all workstations on a 4-year cycle.
• Developed and implemented network management policies and controls via Symantec, Microsoft, Nokia firewall , and Cisco router software and hardware utilizing group policy, firewall, and IDS.
• Redeployed the entire network foundation, from router and DHCP schema into Active Directory and Network File Storage/Printing systems further reducing support costs over the long term.
• Provided on-site support for IBM iSeries based ERP system to control costs and time-lag for global support option of the parent company in Belgium.
• Implemented formal licensing review to ensure compliance with all vendor licensing programs and presented proposals for correcting areas exceeding licensed coverage.

Confidential

Manager, Information Technology Promotion

Responsibilities and Accomplishments

• Directed team responsible for implementing advanced security infrastructure/policies and Disaster Recovery.
• Led Disaster Recovery Planning team for site, and directed planning/preparation and testing efforts.
• Managed and directed IT group through server and desktop migration and merger with international corporate network.
• Developed and executed a plan for training of staff and internal customers to increase skill-sets of local team to serve the corporate environment, and support the global infrastructure.
• Managed program to assume internal responsibility for web-hosting, email, and application development and support.
• Upgraded email systems to Exchange 2000 and implemented Exchange 2003.
• Completed Sarbanes/Oxley Act review/planning/design/implementation of corporate controls infrastructure for User Access Control and Application Change Control SOA-404 .
• Control Designs were selected by corporate team for global implementation.
• Directed upgrade of infrastructure to 10g-ready fiber backbone and Gigabit to the desktop to support engineering application, operations, and future growth.
• Managed team to design and implement network connectivity across multiple new and changing campus facilities with fiber-optic plant, wired and wireless networking.

Confidential

IT Analyst/Network Administrator Promoted

• Managed project to design and implement PC time-keeping infrastructure.
• Created and documented procedures for all time-keeping processes collection, analysis, and corrections .
• Assisted in leading teams participating data conversion and forklift upgrade of legacy AS/400 based accounting and manufacturing system into a fully integrated ERP solution Visual Enterprise .
• Managed network client upgrade to 200 Windows 2000 nodes.
• Performed ERP operational support on server and client nodes, and Oracle 8/8i administration and support.
• Directed team to increase cost-savings by increasing output of Engineering staff and others new product cycle time reduced by half, and provided ROI analysis for support of future efforts.
• Skills: Oracle, Microsoft, Crystal Reports, ERP, Cisco Switching and Routing, TCP/IP, DNS, Microsoft Exchange, Microsoft Office, Microsoft Terminal Services, Microsoft IIS, Microsoft IAS, VPN, Active Directory, LDAP, SQL, VERITAS Backup Exec, Voice over IP, Cisco and Other Wireless network implementation, Remote Access, LAN routing, VLAN, WAN, T1, Ethernet, Fiber Optic switching and physical design/installation.
• Equipment: Cisco Switches 2900, 2950, 2970 3500XL, 3550, 3750, 3750 ILP, and 4000 Series , Cisco Routers 1600, 1700, 2600 Series , Cisco Pix Firewall 501, 506, 515 , Cisco VPN Concentrator 3000, 3015 , Cisco AAVID, Baystack/Nortel Switches.

Confidential

Network Engineer Promoted

Responsibilities and Accomplishments

• Developed network monitoring and maintenance processes and procedures for of entire wide-area network for regional Internet Service Provider.
• Reporting with various Trouble ticket systems, end-user support, and LAN/WAN support.
• Performed telecommunications interface support with multiple vendors for T1/E1 and OC-3/DS-3 links to backbone.
• Supported various network hardware including 3com switches and routers, Cisco switches 2800, 2900, 3500XL, 6500, 8500 Series , Cisco Routers 800, 1600, 1700, 2500, 2600, 3600, 7200 Series , Lucent switches, Nortel, Bay Networks, and AT T switching.
• Supported various server and PC operating systems Windows, Linux, Unix, Solaris
• Planned and implemented LAN/WAN circuits by design, provisioning, setup, installation, maintenance, and troubleshooting.
• Supported and implemented many networking technologies: ATM, Frame Relay, DSL, Cable, CAT5, T1, T1, DS0, DS1, DS3, TCP/IP, BGP, OSPF, EIGRP, IDF, MDF, Spanning Tree, Learning, ACL, PPTP, RF wireless , RADIUS.
• Previously worked at Support Supervisor and Senior Support Technician providing telephone support for end-users of ISP subscription services. Responsibilities included critical issue identification, documentation, and resolution tracking/reporting.

Confidential

Technical Operations Director

Responsibilities and Accomplishments

• Organized and implemented electronic and technical resource planning for regional campaign supporting Rick Boucher of Virginia in re-election to the House of Representatives.
• Managed analysis, spec, ordering, and installation of PC/server hardware systems.
• Led team of instructors to enable users and volunteers with skills necessary use of PC and Election Contribution Tracking software.
• Directed support for internal customers as well as the Campaign Manager, volunteers and field staff for electronic communications and resource coordination.
• Developed and maintained systems for proper records-keeping and reports publishing schedules for the State and Federal Election Commissions
• Created and directed team implementing new data and information exchange processes with other offices and party affiliates.