Objective

I am an experienced technical thought leader with strong business acumen, and corresponding hands on experience in different areas of Information Technology seeking a challenging IT service management, architect, IT transformation, consulting or service delivery management role.

Summary Experience

• A subject matter expert in IT, Network Management, IT Operations and ITSM with corresponding experience in aligningbusiness outcomes with IT priorities.
• I have over 15 years of leadership experience in network engineering IT operations, systems architect, IT strategy, governance, IT transformation and managing cross-functional technical teams.
• I have successful experience in delivering lean IT, improving IT efficiencies, aligning business outcomes to IT initiatives and enterprise architectures.
• Managed 2M multiple annual service initiatives to deliver advance network technologies, network performance optimization and operational analysis.
• Proven ability to lead IT network engineering and operations.
• More than 10 years experience in network engineering, managing cross-functional technical teams, customers and vendors produce quality network solutions.
• Passion for customer service with proven ability to communicate and inspire others to deliver strong customer-focused deliverable within budget while meeting deadline requirements.

Business Skills

• Team building, stakeholder relationship management, business management, management of expectations, mentoring and coaching.
• Negotiation skills, Communication skills, and Presentation skills
• Integration of concepts, project governance and outcomes.
• Problem Solving and Decision Making skills

Relevant Work History

Confidential

Network Consulting Engineer/Solutions Architect

• Developed and implemented policies, standards and guidelines related to IT Governance including COBIT, ITIL, ISO, NIST, SOX and HIPAA requirements.
• Provided an operational risk management assessment on the existing disaster recovery solution including but not limited to risk mitigation and management strategies.

• Developed business outcome alignment requirements to IT projects with corresponding measurement metrics.
• Managed network optimization program including cloud solutions, collaboration, and security technologies.

• Facilitated independent translation of business requirements to enterprise technical solutions
• Planned, directed, and managed daily operations of a team of engineers, and technical leads.
• Provided IT Governance thought leadership, project and portfolio management in alignment with Technology and business outcomes.
• Developed network operation and IT services performance metrics KPI to show value substantiation.
• Developed process maps for business alignment workshop and business outcome for network optimization value substantiation that has increased efficiencies by 35 .
• Delivered a current state of EA analysis, developed business case, technology strategy and architectural guidance of IT processes in alignment with TOGAF framework
• Streamlined project portfolio management practices and communication between teams in the matrix environment, which has led to increasing the number of simultaneous projects and average billable hours.
• Created an ROI model across all Cisco's optimization service based on Forrester's Total Economic Impact framework to value of the services.
• Facilitated independent translation of outcome driven business requirements to enterprise solutions by integrating Technology Business Management TBM process and Apptio's cost modeling
• Oversaw and facilitates the evaluation and selection of enterprise technology for business continuity.
• Developed business outcome alignment between business and IT initiates with correspondingmetrics.
• Developed road map for enterprise design, software lifecycle, security, configuration and hardware management.
• Architect and implemented policies, standards and guidelines related to IT industry leading practices and standards including ITIL, ISO, NIST, SOX and HIPAA requirements

Senior Consulting Engineer/Technical Lead

Confidential

• Consultant for Cisco IT's, design review, implementation, ongoing support and infrastructure operations and optimization.
• Prepared support documentation, including user guides, support guides, training collateral and presentation.
• Analyzed project readiness for perimeter security of DMZ re-architecture with ASA cluster, Nexus 7K and cat 4500.
• Network architecture and design reviews for LAN, WAN, Data Centers and security Cisco solutions.
• Managed network optimizationbest practice for configurations, design reviews, software lifecycle analysis.
• Delivered customer facing technical training on Cisco technologyto improve customer productivity.
• Facilitated of alignment business requirements to technical solutions for network infrastructure
• Managed network optimization program including cloud solutions, collaboration, and security technologies.
• Provides expert level knowledge of the following areas Security Architecture, LAN designs, routing protocols and Wireless solutions.
• Expert level internetworking troubleshooting in a large-scale network environment.
• Facilitate customer's return on investment through optimization
• Responsible for Cisco IT's, design review, implementation, ongoing support and overall account management.
• Responsible for monitoring systems, defining metrics, preparing monthly and quarterly reports.
• Prepared resolution plans for all escalations, tracked any dependencies and ensures outstanding support.
• Prepared support documentation, including user guides, support guides, training collateral and presentation.
• Analyzed project readiness for perimeter security of DMZ re-architecture with ASA cluster, Nexus 7K and cat 4500

Confidential

Network Security Engineer

• Network security design and L3 IPSEC VPN implementation for participating vendors and partner clinics.
• Researched and developed all aspects of information security engineering with responsibility to assess and mitigate system security threats/risks throughout the program life cycle.
• Documented, planned and strategized on enterprise wide network security supporting Cisco PIX and ASA.
• Conducted risk assessment, vulnerability testing, assurance testing and provides recommendations for 99 vendor and Client VPN access.
• Involved in a wide range of security issues including architectures, firewalls, electronic data traffic, and network access.

Confidential

Director of IT Operations

• Planed, directed, and managed daily operations of a team of engineers, technical leads and managers.
• Developed IT compliancepolicies in alignment with ISO, NIST, SOX, PCI and HIPAA.
• Lead quarterly business reviews to executive management highlighting IT performance and project successes.
• Responsible for creation and dissemination of the IT strategic plan in alignmentwith RLCB's strategic plan.
• Managed IT's strategic plan, roadmap discussions, device lifecycle initiatives, and vendor management.
• Implemented plan, build, run to increase productivity with measurable metrics.
• Providedday-to-day supervision, performance appraisals, hiring and appropriate training for IT personnel.
• Designed, planned and implemented WAN solutions to link vendor s and partners to enterprise network.
• Planned and implemented LAN expansions and modifications at all corporate and regional sites.
• Responsible for negotiating contracts for SLA on all Network equipment and software, purchasing, configuring, monitoring, and managing Enterprise WAN/LAN and wireless LAN.
• Managing VoIP telephony environment includes Cisco AVVID-based solutions, Call Manager, Unity voice mail, and Meeting Place.

Confidential

Director of IT Operations

• Responsible for identifying emerging information technologies to be assimilated within the infrastructure.
• Responsible for vendor management, RFPs, bids, contracts, and agreements for technology acquisition.
• Managed a team responsible for installation, configuration, and monitoring of Win2K/2K3 Servers.
• Managed 1M call center support and logistic projects with 98 delivery outcome.
• Developed a new business unit to designed and deliver IT vendor certification training program.

Confidential

Inventory Systems Manager

• Managed a team supporting shipping receiving and inventory control systems, IBM AS 400, ERP and CRM.
• Inventory systems support, software installation, and trouble shooting network printers, NT4, MS Access.
• Active directory services, group policy management, DHCP, PC repairs, TCP/IP, ERP and SQL database.

IT Adjunct Professor Experience

• Colorado State University-Global Campus Jan, 2014 Current
• Campbell University Jan, 2013 Feb 2015
• Keller Graduate Schools of Business DURHAM, NC Jan, 2013 Feb 2015
• ITT Technical Institute DURHAM, NC Jan, 2013 Dec 2014
• Miller-Motte Technical College RALEIGH, NC Sep, 2009 Feb 2015
• University of Phoenix RALEIGH, NC Aug, 2011 Nov 2012