Profile: A System Administrator, service and support professionally with experienced gained through 15 years Co-Operative Educational and hand on. Innovative and creative technician possessing organizational and interpersonal skills. Motivated, self-starting and adaptable to any work environment and posses a sincere desire to help others succeed. Leader who is able to make difficult decisions in stressful situations in a timely and efficient manner. Worked as the unofficial assistant IT Network Manager with a team of 8 members.

Information Technology Skills:

Highly experienced System Administrator with knowledge of developing and supporting successful projects and solutions incorporating a wide range of applications and technologies. Consistently recognized by management as an excellent resource to improve organizational effectiveness.Accomplished Information Technology professional offering demonstrated career successes implementing and information systems and technology in the service, Government sectors. Possess experience and knowledge in IT management and project management.

Prior performance evaluations show: Skilled System Administrator that can not only lead but can also jump into the technology. Polished, seasoned Technical leader with the gift for quickly cutting to heart of technical issues. Top notch performer, gets job done right, on time, the first time. Exceptional technician and leader. Versatile and tenacious someone you want on your team.

Work Experience:

EMPLOYMENT HISTORY

Confidential

Systems Administrator

• Maintained a large state network, including migration from 2003 to 2008 domain for 70 WAN sites with 1300 computers, 15 physical and 31 virtual servers, and 200 printers.
• Modernized network infrastructure and security, while maintaining production of legacy system during transition, and improved overall usability and productivity for agency staff. Performs hardware, software and network upgrades for the Department of Community Correction on MS Windows server 2008 Enterprise Edition based network.
• Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
• Configured and maintained Dell PowerEdge 2950 Series servers, Cisco Pix 560E Firewall terminals, Cisco 2800 Series T1 Routers and Cisco Catalyst 2950 Switches.
• Installed and configured more than 70 facility's workstations/laptops while providing IT support to all end users to ensure efficient system usage.
• Monitor daily performance of our SANS on a Nimble appliance with 30TB and HP P4300 and P4500, 14 TB virtual SAN
• Monitor daily performance of our backup system CommVault
• Responsible for the day to day backup process.
• Document storage allocation for reference and planning.
• Experienced with VMware 4.1 upgraded to 5.1/loaded 5.5
• VMware view connections with 400 users.

Confidential

Software Support Analyst

• Coordinate desktop support across our agency state network.
• Excellent communicator who enjoys working with people and fixing technology, possessing strong organization and coordination skills.
• Direct the work of external technical consultants who provide routine on-site tech support to each
• Provide technical support to all issues reported via phone and on-site visits.
• Technical Support includes troubleshooting computer software and hardware, replacement/upgrades, data migration and archival, and Active Directory account, mailbox, and distribution list management
• Manage, and promote usage of, our online helpdesk
• Ensure all issues are expediently addressed, resolved, and documented with technician notes.
• Provide monthly support reports to management and analyze results.

Confidential

Residential Supervisor

• Perform surveillance of Residents while monitoring building activities.
• Maintain a log of status, verifies correct counts and lay-ins.
• Perform security checks of grounds including shakedowns and strip searches.
• Write incident reports, escort Residents to visitation, court and work assignments.
• Performs related responsibilities as required or assigned.

Confidential

Information Support Specialist

• Administer and maintain microcomputer operation systems.
• Install and configure system hardware and software.
• Install and connects wiring and cable for computers.
• Investigate and diagnose malfunctions and perform repairs.
• Troubleshoot and install Windows software applications in a networked environment.
• Create user accounts, password, email account, security policies, and provide help desk level support

Confidential

Lan Analyst

• Identify and resolve a wide variety of large and small-scale problems with computer systems.
• Assess, analyze and document customer needs for IT applications and systems.
• Exchange email, telnet, word processing, database and internet programs.
• Troubleshoot and install Windows software applications in a networked environment including
• Setup user accounts and printers.
• Install Windows NT and Build Window 95 Machines.
• Repair and maintain network hardware and software configurations on laptops.
• Provide end user hardware and software support.
• Assist in the effective and efficient operation for customer assistance.

Confidential

Computer Operator

• Distribute reports and follow up to resolve problems.
• Run jobs according to operations log.
• Operated peripheral Equipment including printers and tape drives.
• 9000 ESA,VM.
• Monitor various computer systems including Tellink, Windows, RCOM and CICS on IBM ES
• Trained personnel in Data Processing.